Best Customer support for small businesses
We list 27 Customer support tools, ranked by community votes and market presence (how often other tools are positioned as alternatives to them). Top picks right now: Intercom, Zendesk, Chatbase.
| # | Tool | Pricing | Starts at | Best for | Platforms | Votes |
|---|---|---|---|---|---|---|
| 1 | Intercom AI-first customer service platform | Paid | $39/mo | Small businesses, Enterprise | web, ios, android | 0 |
| 2 | Zendesk Enterprise ticketing and support suite | Paid | $25/mo | Enterprise, Small businesses | web, ios, android | 0 |
| 3 | Chatbase Custom ChatGPT for your website in minutes | Paid | $40/mo | Small businesses | web | 0 |
| 4 | Fin by Intercom AI customer service agent priced per outcome | Paid | $49/mo | Small businesses, Enterprise | web | 0 |
| 5 | Crisp Affordable all-in-one messaging and helpdesk | Freemium | $45/mo | Small businesses, Freelancers | web, ios, android, macos, windows | 0 |
| 6 | Bulutfon Cloud phone system for Turkish businesses | Paid | — | Small businesses | web, ios, android | 0 |
| 7 | Stonly Interactive guides and AI knowledge base for customer support teams | Freemium | — | Small businesses, Enterprise | web | 0 |
| 8 | Tidio Live chat and AI agent for small e-commerce | Freemium | $29/mo | Small businesses, E-commerce | web, ios, android | 0 |
| 9 | Freshdesk Helpdesk priced below Zendesk | Paid | $23/mo | Small businesses | web, ios, android | 0 |
| 10 | Help Scout Email-centric helpdesk with a human touch | Freemium | $25/mo | Small businesses | web, ios, android | 0 |
| 11 | Verimor Cloud phone system, call center and SMS for Turkish businesses | Paid | — | Small businesses, Enterprise | web, ios, android | 0 |
| 12 | Chatwoot Open-source customer engagement suite | Open source | $19/mo | Developers, Small businesses | web, ios, android | 0 |
| 13 | Front Shared inbox for customer-facing teams | Paid | $35/mo | Small businesses, Enterprise | web, macos, windows, ios, android | 0 |
| 14 | Gleap AI customer support with bug reports, session replay and code fixes | Paid | $35/mo | Small businesses, Developers, Enterprise | web, ios, android | 0 |
| 15 | Gorgias Helpdesk built for Shopify merchants | Paid | $10/mo | E-commerce, Small businesses | web, ios, android | 0 |
All 27 tools
1.Intercom
▲ 0AI-first customer service platform
Paid · $39Small businesseschecked Oct 20
2.Zendesk
▲ 0Enterprise ticketing and support suite
Paid · $25Enterprisechecked Oct 20
3.Chatbase
▲ 0Custom ChatGPT for your website in minutes
Paid · $40Small businesseschecked Oct 20
AI customer service agent priced per outcome
Paid · $49Small businesseschecked Oct 20
5.Crisp
▲ 0Affordable all-in-one messaging and helpdesk
Freemium · $45Small businesseschecked Oct 20
6.Bulutfon
▲ 0Cloud phone system for Turkish businesses
PaidSmall businesseschecked Oct 20
7.Stonly
▲ 0Interactive guides and AI knowledge base for customer support teams
FreemiumSmall businesseschecked Oct 20
8.Tidio
▲ 0Live chat and AI agent for small e-commerce
Freemium · $29Small businesseschecked Oct 20
9.Freshdesk
▲ 0Helpdesk priced below Zendesk
Paid · $23Small businesseschecked Oct 20
Email-centric helpdesk with a human touch
Freemium · $25Small businesseschecked Oct 20
11.Verimor
▲ 0Cloud phone system, call center and SMS for Turkish businesses
PaidSmall businesseschecked Oct 20
12.Chatwoot
▲ 0Open-source customer engagement suite
Open source · $19Developerschecked Oct 20
13.Front
▲ 0Shared inbox for customer-facing teams
Paid · $35Small businesseschecked Oct 20
14.Gleap
▲ 0AI customer support with bug reports, session replay and code fixes
Paid · $35Small businesseschecked Oct 22
15.Gorgias
▲ 0Helpdesk built for Shopify merchants
Paid · $10E-commercechecked Oct 20
16.Juphy
▲ 0AI sales assistant for Shopify stores
Paid · $19E-commercechecked Oct 20
17.AloTech
▲ 0Cloud contact center software from Türkiye, sold abroad as CCS
PaidSmall businesseschecked Oct 20
18.Desk360
▲ 0Free WhatsApp Business API inbox with AI agent, from Teknasyon
FreeSmall businesseschecked Oct 20
19.Embage
▲ 0Chat and voice agents for websites that save every chat as a record
Freemium · $19Small businesseschecked Nov 2
Customer community and support forum software for B2B and B2C brands
PaidEnterprisechecked Oct 20
21.Hiver
▲ 0Helpdesk inside Gmail
Paid · $35Small businesseschecked Oct 20
22.Knocket
▲ 0Free live chat widget, contact page and unified inbox for small teams
FreeFreelancerschecked Oct 31
23.Plain
▲ 0Support tool built for B2B and technical teams
Freemium · $45Developerschecked Oct 20
24.reception
▲ 0Native in-app support chat for iOS apps, with offers and reviews
Paid · $25Developerschecked Oct 22
25.ScanQueue
▲ 0QR virtual queues with SMS, WhatsApp and push alerts
FreemiumSmall businesses26.Tori
▲ 0AI support agent from TalkJS that cites sources and hands off cleanly
Freemium · $35Small businesseschecked Oct 24
27.Zoho Desk
▲ 0Multichannel help desk with the Zia AI assistant from Zoho
Freemium · $7Small businesseschecked Oct 20