Crisp is a customer support tool for Small businesses and Freelancers, offered as freemium ($45/mo). Founded in France in 2015. Popular alternatives include Chatwoot, Tidio.
About Crisp
Crisp is an all-in-one customer messaging platform from France that brings live chat, a shared inbox, a knowledge base, a chatbot builder, a lightweight CRM and email campaigns together in one workspace. It connects website chat with email, Messenger, Instagram, WhatsApp, Telegram and SMS, and offers desktop and mobile apps so small teams can answer customers from anywhere.
Unlike most rivals, Crisp prices per workspace with an included number of seats rather than per agent. A free plan covers basic chat for two seats; paid tiers add the shared inbox, triggers and integrations, then CRM, campaigns, the knowledge base, chatbot scenarios and co-browsing, and at the top analytics, AI features and SLA routing. MagicReply and newer AI tools draft answers and summarise conversations from past data, and a chatbot can be trained on the help center content.
Crisp suits indie SaaS founders, startups and small e-commerce teams who want most of Intercom's surface area at a fraction of the cost. The product is broad rather than deep: reporting and permissions are basic, the knowledge base has limited customisation, campaign email is not built for heavy marketing, and the interface can feel busy as modules are switched on. Tidio is a close alternative for e-commerce, Intercom offers stronger AI agents and automation at a much higher price, and Zendesk or Freshdesk fit larger support teams that need advanced ticketing and QA.
Key features of Crisp
- Live chat widget with mobile and desktop apps
- Shared inbox for email, Messenger, Instagram, WhatsApp, Telegram and SMS
- Knowledge base and chatbot builder
- Light CRM with contact profiles and segments
- Campaigns and sequences for onboarding emails
- Co-browsing, screen sharing and MagicReply AI
Pros and cons
Pros
- Per-workspace pricing, not per agent
- Many channels in one inbox
- Free plan with 2 seats and apps
- Fast, friendly product; frequent updates
Cons
- Reporting and permissions are basic
- Knowledge base lacks advanced customization
- Email deliverability for campaigns is not its strength
- Can feel cluttered as you enable more modules
Crisp pricing
Crisp uses a freemium model. A 14-day free trial is available.
| Plan | Price | Includes |
|---|---|---|
| Free | $0 | 2 seats, 100 customer profiles |
| Mini | $45 / workspace/mo | 4 seats, 5,000 profiles, $5 AI credits |
| Essentials | $95 / workspace/mo | 10 seats, 50,000 profiles, 2 sub-inboxes |
| Plus | $295 / workspace/mo | 20+ seats, 200,000 profiles, 5 sub-inboxes |
| Enterprise | Custom | Dedicated onboarding, custom SLAs, team training |
Source: crisp.chat · checked on Oct 20, 2026
How Crisp compares in Customer support
- Rank by votes
- #1 / 25
- Starting price
- $45
- Free alternatives
- 2
0 votes from members
55% above the category median ($29/mo)
Free or open-source tools in Customer support
Crisp ranks #1 of 25 customer support tools by community votes and is priced above most tools in the category.
Common use cases
- 1Indie SaaS replacing Intercom to cut costs
- 2Small e-commerce store with chat, WhatsApp and Instagram DMs
- 3Startup needing chat plus a basic help center
- 4Agencies supporting several small clients
Best for
Small teams and indie founders who want chat, inbox and help center in one affordable package.
Not ideal for
Large support organizations needing advanced analytics, QA and enterprise permissions.
Integrations
- Slack
- Zapier
- Shopify
- WordPress
- HubSpot
- Salesforce
- Telegram
- Messenger
Our take
Crisp is the pragmatic Intercom alternative for small teams: most of the surface area at a flat price. Grow into Intercom or Zendesk later if volume demands it.
FAQ
- What is Crisp?
- Crisp is a Customer support tool: Affordable all-in-one messaging and helpdesk.
- How much does Crisp cost?
- Crisp uses a Freemium model; paid plans start at $45 per month.
- What are the best alternatives to Crisp?
- Community-listed alternatives to Crisp include Chatwoot, Tidio.
- Does Crisp have a free trial?
- Yes, Crisp offers a 14-day free trial.
- What does Crisp integrate with?
- Crisp integrates with Slack, Zapier, Shopify, WordPress, HubSpot, Salesforce and more.
- Which platforms does Crisp support?
- Crisp is available on web, ios, android, macos, windows.
- Who is Crisp for?
- Small teams and indie founders who want chat, inbox and help center in one affordable package.
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