Crisp is a Customer support tool: Affordable all-in-one messaging and helpdesk.

How much does Crisp cost?

Crisp uses a Freemium model; paid plans start at $45 per month.

What are the best alternatives to Crisp?

Community-listed alternatives to Crisp include Tidio, Chatwoot, Knocket, reception.

Does Crisp have a free trial?

Yes, Crisp offers a 14-day free trial.

What does Crisp integrate with?

Crisp integrates with Slack, Zapier, Shopify, WordPress, HubSpot, Salesforce and more.

Which platforms does Crisp support?

Crisp is available on web, ios, android, macos, windows.

Crisp

Affordable all-in-one messaging and helpdesk

Freemium · $45Customer support

Visit website

Crisp is a customer support tool for Small businesses and Freelancers, offered as freemium ($45/mo). Based in France, founded in 2015. Popular alternatives include Tidio, Chatwoot, Knocket.

About Crisp

Crisp is an all-in-one customer messaging platform from France that brings live chat, a shared inbox, a knowledge base, a chatbot builder, a lightweight CRM and email campaigns together in one workspace. It connects website chat with email, Messenger, Instagram, WhatsApp, Telegram and SMS, and offers desktop and mobile apps so small teams can answer customers from anywhere.

Unlike most rivals, Crisp prices per workspace with an included number of seats rather than per agent. A free plan covers basic chat for two seats; paid tiers add the shared inbox, triggers and integrations, then CRM, campaigns, the knowledge base, chatbot scenarios and co-browsing, and at the top analytics, AI features and SLA routing. MagicReply and newer AI tools draft answers and summarise conversations from past data, and a chatbot can be trained on the help center content.

Crisp suits indie SaaS founders, startups and small e-commerce teams who want most of Intercom's surface area at a fraction of the cost. The product is broad rather than deep: reporting and permissions are basic, the knowledge base has limited customisation, campaign email is not built for heavy marketing, and the interface can feel busy as modules are switched on. Tidio is a close alternative for e-commerce, Intercom offers stronger AI agents and automation at a much higher price, and Zendesk or Freshdesk fit larger support teams that need advanced ticketing and QA.

Key features of Crisp

Live chat widget with mobile and desktop apps
Shared inbox for email, Messenger, Instagram, WhatsApp, Telegram and SMS
Knowledge base and chatbot builder
Light CRM with contact profiles and segments
Campaigns and sequences for onboarding emails
Co-browsing, screen sharing and MagicReply AI

Pros and cons

Pros

Per-workspace pricing, not per agent
Many channels in one inbox
Free plan with 2 seats and apps
Fast, friendly product; frequent updates

Cons

Reporting and permissions are basic
Knowledge base lacks advanced customization
Email deliverability for campaigns is not its strength
Can feel cluttered as you enable more modules

Crisp pricing

Crisp uses a freemium model. A 14-day free trial is available.

Plan	Price	Includes
Free	$0	2 seats, 100 customer profiles
Mini	$45 / workspace/mo	4 seats, 5,000 profiles, $5 AI credits
Essentials	$95 / workspace/mo	10 seats, 50,000 profiles, 2 sub-inboxes
Plus	$295 / workspace/mo	20+ seats, 200,000 profiles, 5 sub-inboxes
Enterprise	Custom	Dedicated onboarding, custom SLAs, team training

Source: crisp.chat · checked on Oct 20, 2026

Are you the maker of Crisp?

Show a price-verified badge on your site. It displays when we last checked your prices on your own pricing page and links back to this page.

Embed code

<a href="https://happyvalley.dev/tools/crisp"><img src="https://happyvalley.dev/api/badge/crisp?v=price" alt="Prices verified on Happy Valley" height="32"></a>

How Crisp compares in Customer support

Rank by votes: #1 / 31
Starting price: $45
Free alternatives: 3

Crisp ranks #1 of 31 customer support tools by community votes and is priced above most tools in the category.

Common use cases

1Indie SaaS replacing Intercom to cut costs
2Small e-commerce store with chat, WhatsApp and Instagram DMs
3Startup needing chat plus a basic help center
4Agencies supporting several small clients

Best for

Small teams and indie founders who want chat, inbox and help center in one affordable package.

Not ideal for

Large support organizations needing advanced analytics, QA and enterprise permissions.

Integrations

Slack
Zapier
Shopify
WordPress
HubSpot
Salesforce
Telegram
WhatsApp
Messenger

Our take

Crisp is the pragmatic Intercom alternative for small teams: most of the surface area at a flat price. Grow into Intercom or Zendesk later if volume demands it.

FAQ

What is Crisp?: Crisp is a Customer support tool: Affordable all-in-one messaging and helpdesk.
How much does Crisp cost?: Crisp uses a Freemium model; paid plans start at $45 per month.
What are the best alternatives to Crisp?: Community-listed alternatives to Crisp include Tidio, Chatwoot, Knocket, reception.
Does Crisp have a free trial?: Yes, Crisp offers a 14-day free trial.
What does Crisp integrate with?: Crisp integrates with Slack, Zapier, Shopify, WordPress, HubSpot, Salesforce and more.
Which platforms does Crisp support?: Crisp is available on web, ios, android, macos, windows.
Who is Crisp for?: Small teams and indie founders who want chat, inbox and help center in one affordable package.

Alternatives to Crisp

See all 10

Tidio
▲ 0
Live chat and AI agent for small e-commerce
Freemium · $29Small businesses
checked Oct 20
Chatwoot
▲ 0
Open-source customer engagement suite
Open source · $19Developers
checked Oct 20
Knocket
▲ 0
Free live chat widget, contact page and unified inbox for small teams
FreeFreelancers
checked Oct 31
reception
▲ 0
Native in-app support chat for iOS apps, with offers and reviews
Paid · $25Developers
checked Oct 22
Stonly
▲ 0
Interactive guides and AI knowledge base for customer support teams
FreemiumSmall businesses
checked Oct 20
Help Scout
▲ 0
Email-centric helpdesk with a human touch
Freemium · $25Small businesses
checked Oct 20

More Customer support tools

See all 31

AloTech
▲ 0
Cloud contact center software from Türkiye, sold abroad as CCS
PaidSmall businesses
checked Oct 20
Front
▲ 0
Shared inbox for customer-facing teams
Paid · $35Small businesses
checked Oct 20
Higher Logic Vanilla
▲ 0
Customer community and support forum software for B2B and B2C brands
PaidEnterprise
checked Oct 20
Chatbase
▲ 0
Custom ChatGPT for your website in minutes
Paid · $40Small businesses
checked Oct 20
Bulutfon
▲ 0
Cloud phone system for Turkish businesses
PaidSmall businesses
checked Oct 20
Juphy
▲ 0
AI sales assistant for Shopify stores
Paid · $19E-commerce
checked Oct 20

Reviews

No reviews yet. Be the first to share real experience.