Stonly is a Product adoption & onboarding tool: Interactive guides and AI knowledge base for customer support teams.

How much does Stonly cost?

Stonly uses a Freemium model; see the vendor's pricing page for current plans.

What are the best alternatives to Stonly?

Community-listed alternatives to Stonly include Scribe, Arcade, Supademo, Appcues.

Does Stonly have a free trial?

Yes, Stonly offers a 14-day free trial.

What does Stonly integrate with?

Stonly integrates with Zendesk, Salesforce, Freshdesk, Front, Segment, Zapier and more.

Stonly

Interactive guides and AI knowledge base for customer support teams

FreemiumCustomer support Product adoption & onboarding

Visit website

Stonly is a product adoption & onboarding tool for Small businesses and Enterprise, offered as freemium. Based in France, founded in 2018. Popular alternatives include Scribe, Arcade, Supademo.

About Stonly

Stonly is a knowledge and guidance platform for customer service, founded in 2018 in the Paris area and co-founded by Alexis Fogel, who previously co-founded Dashlane. It raised a $22 million Series A in January 2022 led by Northzone with Accel. Its core job is turning support knowledge into interactive step-by-step guides and decision trees that customers follow on their own and agents follow inside the help desk.

The product combines guides, product tours through an embeddable widget, checklists, a knowledge base with versioning and review flows, contact forms and surveys. AI features include AI Answers, a conversational bot, AI Agent Assist for ticket summaries and draft replies, Knowledge Agents and Business Process Agents. The free Basic plan allows 400 guide views a month and five guides; Small Business, for companies under 100 employees, adds 4,000 views and five seats at a quoted price; Enterprise unlocks help desk integrations, AI Agents, SSO and auto-translation. Small Business has a 14-day trial.

Stonly fits support-heavy SaaS, fintech and hardware companies that want to deflect tickets and standardize agent troubleshooting. It is less suited to product teams focused on onboarding analytics. Whatfix goes deeper on enterprise digital adoption, Userpilot and Appcues are stronger for product-led onboarding, and Chameleon gives more design control over in-app tours.

Buying tip: paid prices are not published and guide views drive the bill; exceeding your limit two months in a row moves you to a higher plan automatically. Measure help-center traffic before talking to sales.

Key features of Stonly

Interactive step-by-step guides and branching decision trees
Embeddable widget for in-app guides and product tours
Knowledge base with versioning, review flows and scheduled publishing
AI Answers and a conversational bot built on your guide content
AI Agent Assist that summarizes tickets and drafts replies
Knowledge Agents and Business Process Agents for automated support flows
Help desk apps for Zendesk, Salesforce, Freshdesk and Front on Enterprise
Path-level analytics showing where users drop out of a guide

Pros and cons

Pros

Decision trees handle complex troubleshooting better than flat articles
Same content serves customers, agents and AI answers
Help desk integrations bring guides into the agent workspace
Free Basic plan keeps guides live after the trial
SOC 2 Type II, GDPR and HIPAA compliance listed

Cons

Paid prices are not published and require a sales call
Guide-view limits can force plan upgrades as traffic grows
Help desk integrations, AI Agents and SSO are Enterprise-only
Fewer product analytics than Pendo or Userpilot
Basic plan is limited to one language and one team member

Stonly pricing

Stonly uses a freemium model. A 14-day free trial is available.

Plan	Price	Includes
Basic	$0	400 guide views/mo, 5 published guides, 1 team member
Small Business	Quote	Under 100 staff; 4,000 guide views, 5 seats, 1 knowledge base
Enterprise	Custom	AI Agents, SSO, surveys, auto-translation, white label

Source: stonly.com · checked on Oct 20, 2026

Are you the maker of Stonly?

Show a price-verified badge on your site. It displays when we last checked your prices on your own pricing page and links back to this page.

Embed code

<a href="https://happyvalley.dev/tools/stonly"><img src="https://happyvalley.dev/api/badge/stonly?v=price" alt="Prices verified on Happy Valley" height="32"></a>

How Stonly compares in Product adoption & onboarding

Rank by votes: #1 / 15
Starting price: $0
Free alternatives: 1

Stonly ranks #1 of 15 product adoption & onboarding tools by community votes and is not directly comparable on price.

Common use cases

1Deflecting tickets with self-serve troubleshooting guides
2Giving help desk agents scripted decision trees inside Zendesk
3Onboarding new users with in-app checklists and tours
4Standardizing refund or KYC processes across support teams
5Training new agents on product setup flows

Best for

Customer support teams that handle complex, multi-step issues and want guided self-service plus consistent agent troubleshooting.

Not ideal for

Product teams primarily optimizing in-app onboarding and feature adoption metrics (Userpilot, Appcues, Pendo).

Integrations

Zendesk
Salesforce
Freshdesk
Front
Segment
Zapier
RudderStack

Our take

Stonly is a strong pick when support knowledge is procedural and articles alone do not resolve tickets. Test it on your top ten ticket drivers during the trial, and get the guide-view pricing in writing before you commit.

FAQ

What is Stonly?: Stonly is a Product adoption & onboarding tool: Interactive guides and AI knowledge base for customer support teams.
How much does Stonly cost?: Stonly uses a Freemium model; see the vendor's pricing page for current plans.
What are the best alternatives to Stonly?: Community-listed alternatives to Stonly include Scribe, Arcade, Supademo, Appcues.
Does Stonly have a free trial?: Yes, Stonly offers a 14-day free trial.
What does Stonly integrate with?: Stonly integrates with Zendesk, Salesforce, Freshdesk, Front, Segment, Zapier and more.
Which platforms does Stonly support?: Stonly is available on web.
Who is Stonly for?: Customer support teams that handle complex, multi-step issues and want guided self-service plus consistent agent troubleshooting.

Alternatives to Stonly

See all 10

Scribe
▲ 0
Auto-generated step-by-step guides and SOPs from screen activity
Freemium · $17Small businesses
checked Oct 20
Arcade
▲ 0
Interactive product demos and AI product videos for SaaS marketers
Freemium · $50Small businesses
checked Oct 20
Supademo
▲ 0
AI interactive product demos and walkthroughs for sales and onboarding
Freemium · $50Small businesses
checked Oct 20
Appcues
▲ 0
Product adoption platform for SaaS
PaidSmall businesses
checked Oct 20
Chameleon
▲ 0
Highly customizable in-app experiences
Paid · $279Small businesses
checked Oct 20
Userpilot
▲ 0
Onboarding, analytics and surveys for product teams
Paid · $299Small businesses
checked Oct 20

More Product adoption & onboarding tools

See all 15

Frigade
▲ 0
Developer-first onboarding components
Paid · $1000Developers
checked Oct 20
Userlane
▲ 0
Digital adoption platform for rolling out enterprise software
PaidEnterprise
checked Oct 20
Product Fruits
▲ 0
Affordable onboarding tours, hints and checklists
Paid · $149Small businesses
checked Oct 20
Intro.js
▲ 0
Lightweight open-source product tours
Open sourceDevelopers
checked Oct 20

Reviews

No reviews yet. Be the first to share real experience.