Hiver is a customer support tool for Small businesses, offered as paid ($35/mo). Founded in India in 2011.
About Hiver
Hiver is a help desk built inside Gmail, made by a company founded in India and designed for Google Workspace teams. Instead of moving support, finance or HR email into a separate ticketing tool, Hiver turns shared addresses like support@ or billing@ into shared inboxes that appear in each agent's Gmail sidebar.
Agents can assign conversations, change status, add internal notes, see collision alerts when a colleague is replying and use shared templates. Managers get SLAs, rule-based automations, round-robin assignment, CSAT surveys and analytics on response and resolution times. The platform has expanded with live chat, a knowledge base, WhatsApp and voice channels, plus AI features that draft replies, summarize long threads and tag conversations. Pricing is per user per month across Growth, Pro and Elite tiers: Growth covers the shared inbox, AI agents and omnichannel basics, Pro adds a customer portal, SLAs and CSAT, and Elite adds AI quality assurance and AI insights.
Hiver suits small and mid-sized support, finance, operations and HR teams that live in Gmail and want structure without retraining. Adoption is fast because there is almost nothing new to learn. It is tied to Google Workspace, and very high-volume support teams with complex routing, multi-brand setups or deep reporting will find Zendesk, Freshdesk or Help Scout more capable. Front is a closer alternative for teams that want a dedicated shared inbox app across Gmail and Outlook.
Key features of Hiver
- Shared inboxes in Gmail
- Assignments, notes and collision alerts
- SLAs and automations
- CSAT surveys and analytics
- Live chat and knowledge base
- AI drafting and summaries
Pros and cons
Pros
- No new interface to learn
- Fast adoption
- Good for Google Workspace teams
- Solid analytics
Cons
- Tied to Gmail
- Less powerful than full help desks
- Per-user pricing
- Advanced features on Elite
Hiver pricing
Hiver uses a paid model. A 7-day free trial is available.
| Plan | Price | Includes |
|---|---|---|
| Growth | $35 / user/mo | $25/mo billed annually; AI agents, shared inbox, omnichannel |
| Pro | $65 / user/mo | $55/mo billed annually; customer portal, SLAs, CSAT |
| Elite | $95 / user/mo | $85/mo billed annually; AI QA and AI insights |
Source: hiverhq.com · checked on Oct 20, 2026
How Hiver compares in Customer support
- Rank by votes
- #1 / 25
- Starting price
- $35
- Free alternatives
- 2
0 votes from members
21% above the category median ($29/mo)
Free or open-source tools in Customer support
Hiver ranks #1 of 25 customer support tools by community votes and is priced above most tools in the category.
Common use cases
- 1Finance team handling vendor emails
- 2Small support team in Gmail
- 3HR inbox management
- 4Operations shared inboxes
Best for
Google Workspace teams wanting help desk features in Gmail.
Not ideal for
Teams on Outlook or high-volume support.
Integrations
- Gmail
- Google Workspace
- Slack
- Asana
- Jira
- Salesforce
- HubSpot
- Aircall
Our take
Hiver is the easiest help desk for Gmail-centric teams.
FAQ
- What is Hiver?
- Hiver is a Customer support tool: Helpdesk inside Gmail.
- How much does Hiver cost?
- Hiver uses a Paid model; paid plans start at $35 per month.
- Does Hiver have a free trial?
- Yes, Hiver offers a 7-day free trial.
- What does Hiver integrate with?
- Hiver integrates with Gmail, Google Workspace, Slack, Asana, Jira, Salesforce and more.
- Which platforms does Hiver support?
- Hiver is available on web.
- Who is Hiver for?
- Google Workspace teams wanting help desk features in Gmail.
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