Hiver is a Customer support tool: Helpdesk inside Gmail.

How much does Hiver cost?

Hiver uses a Paid model; paid plans start at $35 per month.

What are the best alternatives to Hiver?

Community-listed alternatives to Hiver include Intercom, Zendesk, Chatbase, Fin by Intercom.

Does Hiver have a free trial?

Yes, Hiver offers a 7-day free trial.

What does Hiver integrate with?

Hiver integrates with Gmail, Google Workspace, Slack, Asana, Jira, Salesforce and more.

Hiver

Helpdesk inside Gmail

Paid · $35Customer support

Visit website

Hiver is a customer support tool for Small businesses, offered as paid ($35/mo). Based in India, founded in 2011. Popular alternatives include Intercom, Zendesk, Chatbase.

About Hiver

Hiver is a help desk built inside Gmail, made by a company founded in India and designed for Google Workspace teams. Instead of moving support, finance or HR email into a separate ticketing tool, Hiver turns shared addresses like support@ or billing@ into shared inboxes that appear in each agent's Gmail sidebar.

Agents can assign conversations, change status, add internal notes, see collision alerts when a colleague is replying and use shared templates. Managers get SLAs, rule-based automations, round-robin assignment, CSAT surveys and analytics on response and resolution times. The platform has expanded with live chat, a knowledge base, WhatsApp and voice channels, plus AI features that draft replies, summarize long threads and tag conversations. Pricing is per user per month across Growth, Pro and Elite tiers: Growth covers the shared inbox, AI agents and omnichannel basics, Pro adds a customer portal, SLAs and CSAT, and Elite adds AI quality assurance and AI insights.

Hiver suits small and mid-sized support, finance, operations and HR teams that live in Gmail and want structure without retraining. Adoption is fast because there is almost nothing new to learn. It is tied to Google Workspace, and very high-volume support teams with complex routing, multi-brand setups or deep reporting will find Zendesk, Freshdesk or Help Scout more capable. Front is a closer alternative for teams that want a dedicated shared inbox app across Gmail and Outlook.

Key features of Hiver

Shared inboxes in Gmail
Assignments, notes and collision alerts
SLAs and automations
CSAT surveys and analytics
Live chat and knowledge base
AI drafting and summaries

Pros and cons

Pros

No new interface to learn
Fast adoption
Good for Google Workspace teams
Solid analytics

Cons

Tied to Gmail
Less powerful than full help desks
Per-user pricing
Advanced features on Elite

Hiver pricing

Hiver uses a paid model. A 7-day free trial is available.

Plan	Price	Includes
Growth	$35 / user/mo	$25/mo billed annually; AI agents, shared inbox, omnichannel
Pro	$65 / user/mo	$55/mo billed annually; customer portal, SLAs, CSAT
Elite	$95 / user/mo	$85/mo billed annually; AI QA and AI insights

Source: hiverhq.com · checked on Oct 20, 2026

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How Hiver compares in Customer support

Rank by votes: #1 / 31
Starting price: $35
Free alternatives: 3

Hiver ranks #1 of 31 customer support tools by community votes and is priced above most tools in the category.

Common use cases

1Finance team handling vendor emails
2Small support team in Gmail
3HR inbox management
4Operations shared inboxes

Best for

Google Workspace teams wanting help desk features in Gmail.

Not ideal for

Teams on Outlook or high-volume support.

Integrations

Gmail
Google Workspace
Slack
Asana
Jira
Salesforce
HubSpot
Aircall

Our take

Hiver is the easiest help desk for Gmail-centric teams.

FAQ

What is Hiver?: Hiver is a Customer support tool: Helpdesk inside Gmail.
How much does Hiver cost?: Hiver uses a Paid model; paid plans start at $35 per month.
What are the best alternatives to Hiver?: Community-listed alternatives to Hiver include Intercom, Zendesk, Chatbase, Fin by Intercom.
Does Hiver have a free trial?: Yes, Hiver offers a 7-day free trial.
What does Hiver integrate with?: Hiver integrates with Gmail, Google Workspace, Slack, Asana, Jira, Salesforce and more.
Which platforms does Hiver support?: Hiver is available on web.
Who is Hiver for?: Google Workspace teams wanting help desk features in Gmail.

Alternatives to Hiver

See all 10

Intercom
▲ 0
AI-first customer service platform
Paid · $39Small businesses
checked Oct 20
Zendesk
▲ 0
Enterprise ticketing and support suite
Paid · $25Enterprise
checked Oct 20
Chatbase
▲ 0
Custom ChatGPT for your website in minutes
Paid · $40Small businesses
checked Oct 20
Fin by Intercom
▲ 0
AI customer service agent priced per outcome
Paid · $49Small businesses
checked Oct 20
Bulutfon
▲ 0
Cloud phone system for Turkish businesses
PaidSmall businesses
checked Oct 20
Freshdesk
▲ 0
Helpdesk priced below Zendesk
Paid · $23Small businesses
checked Oct 20

More Customer support tools

See all 31

Crisp
▲ 0
Affordable all-in-one messaging and helpdesk
Freemium · $45Small businesses
checked Oct 20
AloTech
▲ 0
Cloud contact center software from Türkiye, sold abroad as CCS
PaidSmall businesses
checked Oct 20
Higher Logic Vanilla
▲ 0
Customer community and support forum software for B2B and B2C brands
PaidEnterprise
checked Oct 20
Embage
▲ 0
Chat and voice agents for websites that save every chat as a record
Freemium · $19Small businesses
checked Nov 2
Stonly
▲ 0
Interactive guides and AI knowledge base for customer support teams
FreemiumSmall businesses
checked Oct 20
Juphy
▲ 0
AI sales assistant for Shopify stores
Paid · $19E-commerce
checked Oct 20

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