What is Fin by Intercom?

Fin by Intercom is a Chatbots & AI agents tool: AI customer service agent priced per outcome.

How much does Fin by Intercom cost?

Fin by Intercom uses a Paid model; paid plans start at $49 per month.

What are the best alternatives to Fin by Intercom?

Community-listed alternatives to Fin by Intercom include Yellow.ai, Ada, Kore.ai, Sierra.

Does Fin by Intercom have a free trial?

Yes, Fin by Intercom offers a 14-day free trial.

What does Fin by Intercom integrate with?

Fin by Intercom integrates with Intercom, Zendesk, Salesforce, HubSpot, Freshdesk, API and more.

Which platforms does Fin by Intercom support?

Fin by Intercom is available on web.

Fin by Intercom

AI customer service agent priced per outcome

Paid · $49Customer support Chatbots & AI agents

Visit website

Fin by Intercom is a chatbots & AI agents tool for Small businesses and Enterprise, offered as paid ($49/mo). Based in United States, founded in 2023. Popular alternatives include Yellow.ai, Ada, Kore.ai.

About Fin by Intercom

Fin is the AI customer service agent from Intercom, the Dublin- and San Francisco-based company founded in 2011 that popularized in-app messaging. Launched in 2023, Fin answers customer questions in chat, email and other channels by drawing on help center articles, internal documentation, past conversations and connected data sources, and it can take actions such as looking up orders or updating accounts through API connectors.

Fin works inside Intercom's own help desk and as a standalone agent for other help desks including Zendesk, Salesforce Service Cloud and HubSpot, so teams can add it without migrating. Procedures and guidance let support managers define how Fin should behave, which policies to follow and when to hand off to a human. It works in many languages, including Turkish, and reports show resolution rate, topics and gaps in content. Pricing is usage-based, charged per successful outcome rather than per seat, which aligns cost with results but makes spend rise with volume.

Fin suits support teams with meaningful volume and good documentation, where a large share of questions repeat. Teams with thin knowledge bases or very low volume see less benefit. Zendesk AI agents, Salesforce Agentforce and Decagon or Sierra are competing approaches, and Chatwoot's Captain or Crisp's AI features are cheaper options for smaller teams.

Intercom now presents itself primarily as an AI-first company, and successive Fin releases since 2024 have added voice support, deeper actions and better analytics.

Key features of Fin by Intercom

Resolution-focused AI agent
Works on multiple help desks
Procedures and actions
Multilingual
Analytics on resolution
Guidance controls

Pros and cons

Pros

Pay per outcome
High resolution rates
Works with Zendesk too
Strong controls

Cons

Costs scale with volume
Needs good knowledge base
Configuration effort
Vendor dependence

Fin by Intercom pricing

Fin by Intercom uses a paid model. A 14-day free trial is available.

Plan	Price	Includes
Fin AI Agent	$0.99 / outcome	With any helpdesk: $49/mo minimum incl. 50 outcomes
Fin + Intercom helpdesk	$0.99 / outcome	Plus Intercom seats from $19/seat/mo
Fin Voice	$1.99 / voice outcome	Via sales

Source: fin.ai · checked on Oct 20, 2026

Are you the maker of Fin by Intercom?

Show a price-verified badge on your site. It displays when we last checked your prices on your own pricing page and links back to this page.

Embed code

<a href="https://happyvalley.dev/tools/intercom-fin"><img src="https://happyvalley.dev/api/badge/intercom-fin?v=price" alt="Prices verified on Happy Valley" height="32"></a>

How Fin by Intercom compares in Chatbots & AI agents

Rank by votes: #1 / 24
Starting price: $49
Free alternatives: 0

Fin by Intercom ranks #1 of 24 chatbots & ai agents tools by community votes and is priced above most tools in the category.

Common use cases

1Deflecting repetitive tickets
224/7 multilingual support
3Order and account actions
4Adding AI to Zendesk

Best for

Support teams with volume and good documentation.

Not ideal for

Very low-volume support.

Integrations

Intercom
Zendesk
Salesforce
HubSpot
Freshdesk
API

Our take

Fin is among the best AI support agents; model per-outcome costs.

FAQ

What is Fin by Intercom?: Fin by Intercom is a Chatbots & AI agents tool: AI customer service agent priced per outcome.
How much does Fin by Intercom cost?: Fin by Intercom uses a Paid model; paid plans start at $49 per month.
What are the best alternatives to Fin by Intercom?: Community-listed alternatives to Fin by Intercom include Yellow.ai, Ada, Kore.ai, Sierra.
Does Fin by Intercom have a free trial?: Yes, Fin by Intercom offers a 14-day free trial.
What does Fin by Intercom integrate with?: Fin by Intercom integrates with Intercom, Zendesk, Salesforce, HubSpot, Freshdesk, API and more.
Which platforms does Fin by Intercom support?: Fin by Intercom is available on web.
Who is Fin by Intercom for?: Support teams with volume and good documentation.

Alternatives to Fin by Intercom

See all 10

Yellow.ai
▲ 0
Enterprise agentic AI platform for chat, voice and email support
FreemiumEnterprise
checked Oct 20
Ada
▲ 0
Enterprise AI agents that resolve support chats, emails and calls
PaidEnterprise
checked Oct 20
Kore.ai
▲ 0
Enterprise agentic AI platform for customer service and employees
PaidEnterprise
checked Oct 20
Sierra
▲ 0
Enterprise AI agent platform for customer service in chat and voice
PaidEnterprise
checked Oct 20
Tori
▲ 0
AI support agent from TalkJS that cites sources and hands off cleanly
Freemium · $35Small businesses
checked Oct 24
Chatbase
▲ 0
Custom ChatGPT for your website in minutes
Paid · $40Small businesses
checked Oct 20

More Chatbots & AI agents tools

See all 24

HOL Guard
▲ 0
Policy checks on AI coding agent tools, before the command runs
FreemiumDevelopers
UnleashX
▲ 0
Pre-built AI employees for voice and chat across sales and support
Paid · $249Small businesses
checked Nov 3
Botpress
▲ 0
Open-source-rooted platform for LLM agents
Freemium · $189Developers
checked Oct 20
Chatfuel
▲ 0
No-code AI chatbot builder for WhatsApp, Instagram and Facebook
Paid · $18Small businesses
checked Oct 20
Ramsa Speech
▲ 0
Natural Emirati Arabic text-to-speech for AI assistants and voiceovers
PaidSmall businesses
Manychat
▲ 0
Instagram, WhatsApp and Messenger automation
Freemium · $39Creators
checked Oct 20

Reviews

No reviews yet. Be the first to share real experience.