Gleap
AI customer support with bug reports, session replay and code fixes
Gleap is a customer support tool for Small businesses and Developers, offered as paid ($35/mo). Founded in in . Popular alternatives include Intercom, Zendesk, Fin by Intercom.
About Gleap
Gleap is a customer support and feedback platform for software teams, made by Gleap GmbH in Schwarzach, Austria. It started as in-app bug reporting and now combines a shared inbox, live chat, help center and the Kai AI agents, so a question, a bug and its fix share one place.
The SDKs for web, iOS, Android, Flutter and React Native capture screenshots, session replay, console and network logs and the click trail with every report. Surveys, a public roadmap, release notes and product tours sit alongside. Kai Support answers from docs, websites, files and YouTube at $0.29 per resolution, Kai Resolve investigates harder tickets and Kai Code opens fixes. Starter is one seat with live chat and in-app bug reporting; Team, Pro and Enterprise add unlimited seats, every channel, integrations and the deeper agents.
It fits SaaS and app teams that want support and bug triage in one tool. Intercom has a more mature help desk but its Fin agent is priced at $0.99 per outcome, Zendesk suits large multi-brand support operations, and Usersnap is lighter if you only need visual feedback. Gleap has no free plan, usage-based AI adds to the bill, and the jump from Starter to Team is large.
On October 19, 2026 Gleap launched Kai Resolve on Product Hunt and finished #5 of the day. Kai Resolve reads the ticket, replay, logs, read-only code and MCP data, then answers or escalates with a diagnosis. Buying tip: it needs Team or higher and averages about $0.49 per investigation, so use the 7-day trial on real tickets first.
Key features of Gleap
- In-app bug reports with screenshots, session replay, console and network logs
- Kai Support AI agent answering from docs, websites, files and YouTube
- Kai Resolve investigating tickets with logs, read-only code and MCP data
- Kai Code turning confirmed bugs into pull requests your team reviews
- Shared inbox for chat, email, WhatsApp, Instagram, Slack and Telegram
- Knowledge base, public roadmap, release notes and surveys
- Product tours, onboarding checklists and automated emails
- SDKs for JavaScript, iOS, Android, Flutter, React Native and Capacitor
Pros and cons
Pros
- Support conversations and technical bug context live in one tool
- No per-seat fees from the Team plan up
- Kai Support costs $0.29 per resolution and hand-offs are free
- SOC 2 Type II audited with a choice of EU or US data residency
- Kai Resolve asks the team when unsure instead of guessing
Cons
- No free plan, only a 7-day trial
- Starter has one seat, no session replay and no integrations
- Big price step from $35 Starter to $179 Team billed monthly
- Usage-based Kai Resolve and Kai Code make monthly costs harder to predict
- Related bug reports are still investigated one ticket at a time
Gleap pricing
Gleap uses a paid model. A 7-day free trial is available.
| Plan | Price | Includes |
|---|---|---|
| Starter | $35 / mo | 1 seat, 1 project, 10k MAU, live chat and bug reports; $29/mo yearly |
| Team | $179 / mo | Unlimited seats, 100k MAU, Kai Resolve; $149/mo billed yearly |
| Pro | $359 / mo | 200k MAU, SLA policies, custom roles; $299/mo billed yearly |
| Enterprise | From $1,199 / mo | SSO, invoice billing, custom SLA; from $999/mo billed yearly |
Source: www.gleap.ai · checked on Oct 22, 2026
How Gleap compares in Customer support
- Rank by votes
- #1 / 27
- Starting price
- $35
- Free alternatives
- 2
0 votes from members
21% above the category median ($29/mo)
Free or open-source tools in Customer support
Gleap ranks #1 of 27 customer support tools by community votes and is priced above most tools in the category.
Common use cases
- 1Mobile and web app teams collecting bug reports with replay and logs
- 2Deflecting repetitive support questions with an AI agent trained on docs
- 3Routing confirmed bugs from tickets to Jira, Linear or GitHub
- 4Running a public roadmap and feature voting next to support
- 5Announcing fixes and releases back to the customers who reported them
Best for
SaaS and mobile app teams that want customer support, bug reporting and AI-assisted fixes in one platform without per-seat pricing.
Not ideal for
Large support operations needing a mature multi-brand help desk, or teams that only want simple visual feedback (Zendesk, Usersnap).
Integrations
- Jira
- Linear
- GitHub
- Slack
- HubSpot
- Salesforce
- Notion
- Zapier
Our take
Gleap is a strong choice for product-led software teams whose support tickets are often bugs, because replay, logs and the Kai agents shorten the path from report to fix. Start on Team rather than Starter if you want the AI investigation, and track AI usage during the trial to estimate the real monthly bill.
FAQ
- What is Gleap?
- Gleap is a Customer support tool: AI customer support with bug reports, session replay and code fixes.
- How much does Gleap cost?
- Gleap uses a Paid model; paid plans start at $35 per month.
- What are the best alternatives to Gleap?
- Community-listed alternatives to Gleap include Intercom, Zendesk, Fin by Intercom, Verimor.
- Does Gleap have a free trial?
- Yes, Gleap offers a 7-day free trial.
- What does Gleap integrate with?
- Gleap integrates with Jira, Linear, GitHub, Slack, HubSpot, Salesforce and more.
- Which platforms does Gleap support?
- Gleap is available on web, ios, android.
- Who is Gleap for?
- SaaS and mobile app teams that want customer support, bug reporting and AI-assisted fixes in one platform without per-seat pricing.
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