Chatwoot is a Customer support tool: Open-source customer engagement suite.

How much does Chatwoot cost?

Chatwoot is Open source; there is no mandatory paid plan.

What are the best alternatives to Chatwoot?

Community-listed alternatives to Chatwoot include reception, Gleap, Knocket, Plain.

Does Chatwoot have a free trial?

Yes, Chatwoot offers a 15-day free trial.

Which platforms does Chatwoot support?

Chatwoot is available on web, ios, android.

Chatwoot

Open-source customer engagement suite

Open source · $19Customer support

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Chatwoot is a customer support tool for Developers and Small businesses, offered as open source ($19/mo). Based in India, founded in 2019. Popular alternatives include reception, Gleap, Knocket.

About Chatwoot

Chatwoot is an open-source customer engagement platform started in India in 2019 that gives support teams one shared inbox for website live chat, email, WhatsApp, Instagram, Facebook Messenger, Telegram, LINE and SMS. The core is MIT licensed and can be self-hosted; Chatwoot Cloud offers the same product as a managed service priced per agent.

Agents work conversations with assignments, labels, private notes, canned responses, macros and automation rules, while a help center publishes knowledge base articles. Campaigns send proactive messages to website visitors, CSAT surveys measure satisfaction, and Captain adds an AI agent that answers from your documentation plus a copilot that drafts replies for human agents. A full REST API, webhooks and agent bots allow custom workflows, and integrations cover Slack, Dialogflow, Linear and Shopify. The cloud edition has a small free tier, then Startups, Business and Enterprise plans; self-hosting the community edition is free with unlimited agents.

Chatwoot suits businesses that run support on WhatsApp and social channels, companies needing data residency, and teams looking for a lower-cost alternative to Intercom or Zendesk. Reporting, workforce management and voice are lighter than in those incumbents, and self-hosting means maintaining Postgres, Redis and background workers. Crisp is a comparable affordable SaaS option, while Freshdesk offers more mature ticketing.

Captain, the AI layer introduced in 2024 and 2025, is the most significant recent addition.

Key features of Chatwoot

Omnichannel inbox with WhatsApp, Instagram, Messenger, Telegram, SMS
Website live chat widget and help center
Automation rules, macros, canned responses and labels
Captain AI agent and copilot
Campaigns (ongoing and one-off) and CSAT surveys
Self-hosted (Docker, Heroku, Kubernetes) or cloud

Pros and cons

Pros

Open source with permissive license
Excellent WhatsApp and social channel coverage
Affordable cloud pricing
Complete API and webhooks

Cons

Reporting is basic
Self-hosting needs ops attention
Fewer integrations than Zendesk
Enterprise controls still maturing

Chatwoot pricing

Chatwoot uses a open source model. A 15-day free trial is available.

Plan	Price	Includes
Community (self-hosted)	$0	Free forever, self-hosted
Hacker (Cloud)	$0	2 agents, 500 conversations/mo, live chat only
Startups	$19 / agent/mo	All channels, 300 Captain AI credits/mo
Business	$39 / agent/mo	Voice, automation, 500 Captain AI credits/mo
Enterprise	$99 / agent/mo	SSO/SAML, audit logs, 800 Captain AI credits/mo

Source: www.chatwoot.com · checked on Oct 20, 2026

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How Chatwoot compares in Customer support

Rank by votes: #1 / 31
Starting price: $19
Free alternatives: 3

Chatwoot ranks #1 of 31 customer support tools by community votes and is priced below most tools in the category.

Common use cases

1Business handling WhatsApp and Instagram support in one inbox
2Startup self-hosting support for data residency
3Agency offering white-label support tooling
4Replacing Intercom to cut costs

Best for

Companies that want open source, WhatsApp-first support or a low-cost Intercom alternative.

Not ideal for

Enterprises needing deep analytics, WFM and voice.

Integrations

WhatsApp
Instagram
Facebook Messenger
Telegram
Line
SMS (Twilio)
Slack
Dialogflow
OpenAI
Webhooks

Our take

Chatwoot is the best open-source support inbox and the strongest choice for WhatsApp-heavy markets. Cloud is cheap; self-host if you have an ops person.

FAQ

What is Chatwoot?: Chatwoot is a Customer support tool: Open-source customer engagement suite.
How much does Chatwoot cost?: Chatwoot is Open source; there is no mandatory paid plan.
What are the best alternatives to Chatwoot?: Community-listed alternatives to Chatwoot include reception, Gleap, Knocket, Plain.
Does Chatwoot have a free trial?: Yes, Chatwoot offers a 15-day free trial.
What does Chatwoot integrate with?: Chatwoot integrates with WhatsApp, Instagram, Facebook Messenger, Telegram, Line, SMS (Twilio) and more.
Which platforms does Chatwoot support?: Chatwoot is available on web, ios, android.
Who is Chatwoot for?: Companies that want open source, WhatsApp-first support or a low-cost Intercom alternative.

Alternatives to Chatwoot

See all 10

reception
▲ 0
Native in-app support chat for iOS apps, with offers and reviews
Paid · $25Developers
checked Oct 22
Gleap
▲ 0
AI customer support with bug reports, session replay and code fixes
Paid · $35Small businesses
checked Oct 22
Knocket
▲ 0
Free live chat widget, contact page and unified inbox for small teams
FreeFreelancers
checked Oct 31
Plain
▲ 0
Support tool built for B2B and technical teams
Freemium · $45Developers
checked Oct 20
Tori
▲ 0
AI support agent from TalkJS that cites sources and hands off cleanly
Freemium · $35Small businesses
checked Oct 24
Intercom
▲ 0
AI-first customer service platform
Paid · $39Small businesses
checked Oct 20

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AloTech
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PaidSmall businesses
checked Oct 20
Front
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Shared inbox for customer-facing teams
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checked Oct 20
Higher Logic Vanilla
▲ 0
Customer community and support forum software for B2B and B2C brands
PaidEnterprise
checked Oct 20
Embage
▲ 0
Chat and voice agents for websites that save every chat as a record
Freemium · $19Small businesses
checked Nov 2
Bulutfon
▲ 0
Cloud phone system for Turkish businesses
PaidSmall businesses
checked Oct 20
Stonly
▲ 0
Interactive guides and AI knowledge base for customer support teams
FreemiumSmall businesses
checked Oct 20

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