AloTech
Cloud contact center software from Türkiye, sold abroad as CCS
AloTech is a customer support tool for Small businesses and Enterprise, offered as paid. Founded in Turkey in .
About AloTech
AloTech is a Turkish cloud contact center platform founded by Cenk Soyak and İdris Avcı and selected as an Endeavor company in 2014. Outside Türkiye it sells the same product as Call Center Studio, running on Google Cloud. It replaces on-premise call center hardware with a browser-based system for inbound and outbound calls plus written channels.
Voice features include ACD, CTI, IVR, speech recognition and text-to-speech, number masking, predictive, preview and IVR dialers, answering machine detection and call and screen recording. Written channels cover web chat, WhatsApp, Facebook Messenger, Telegram, SMS, email and video calls. An AI layer adds AI Maestro, agent assist, AI-based quality scoring (CX Quality), CX Insights and accent neutralization. Pricing is per user per month in Turkish lira with no long-term commitment: a cheaper written-only package and a full voice plus written package.
It suits Turkish companies running 10 to several hundred agents, from e-commerce support teams to outsourcers. Bulutfon and Verimor are lighter, cheaper virtual PBX options for small offices; Zendesk and Freshdesk are ticketing tools that AloTech complements through its Zendesk CTI app. Genesys and Five9 compete for large global deployments.
AloTech reports 650+ customers, 20,000+ users and over 65 million call minutes a month, with ISO 27001:2022 and ISO 42001:2023 certificates. Call Center Studio partnered with Globe Business in the Philippines in November 2025, and in October 2026 Parloa named AloTech its strategic AI partner in Türkiye.
Key features of AloTech
- Inbound routing with ACD, CTI, IVR and number masking
- Predictive, preview and IVR dialers with answering machine detection
- Omnichannel inbox for chat, WhatsApp, Messenger, Telegram, SMS and email
- Click2Connect web-to-call and video calls without a phone line
- Call and screen recording with AI-assisted quality scoring
- Agent Assist, AI Maestro and accent neutralization for live calls
- Real-time dashboards, wallboards and customer satisfaction surveys
- Open APIs plus ready Zendesk CTI and Pipedrive apps
Pros and cons
Pros
- Transparent per-user lira pricing with no long-term commitment
- Voice and written channels in one agent screen
- Turkish support 24/7 and local references like Teknosa and Vestel
- AI quality management and agent assist built in
- Scales to outsourcers such as Teleperformance and Concentrix
Cons
- Full voice package costs more than simple virtual PBX services
- Bot projects are custom-quoted rather than self-serve
- No free trial length or self-serve signup published
- Workforce management is not listed among its modules
- Native integration list is short; most CRM links go through the API
AloTech pricing
AloTech uses a paid model.
| Plan | Price | Includes |
|---|---|---|
| Written Communication | ₺1,490 / user/mo | WebChat, WhatsApp, Telegram, Messenger; no commitment |
| Voice + Written | ₺3,990 / user/mo | Inbound/outbound calls, IVR, predictive dialer, recording, API |
| ChatBot + VoiceBot | Custom | Custom bot design, integration and conversation flows |
Source: www.alotech.com.tr · checked on Oct 20, 2026
How AloTech compares in Customer support
- Rank by votes
- #1 / 25
- Starting price
- —
- Free alternatives
- 2
0 votes from members
Category median is $29/mo
Free or open-source tools in Customer support
AloTech ranks #1 of 25 customer support tools by community votes and is not directly comparable on price.
Common use cases
- 1E-commerce support team handling calls and WhatsApp in one queue
- 2Outbound sales team using the predictive dialer for campaigns
- 3Utility company running IVR self-service for bill inquiries
- 4Quality team scoring every call with AI instead of sampling
- 5Remote agents working from home through the browser
- 6Zendesk users adding a softphone and call logging to tickets
Best for
Turkish companies with 10 or more agents that want cloud voice and messaging channels, AI quality scoring and local support on monthly lira pricing.
Not ideal for
Small offices that only need a few phone lines (Bulutfon, Verimor) or global enterprises standardizing on one vendor worldwide (Genesys, Five9).
Integrations
- Zendesk
- Pipedrive
- WhatsApp Business
- Facebook Messenger
- Telegram
- REST API
Our take
AloTech is one of the most complete cloud contact center options built in Türkiye, and its no-commitment lira pricing makes it easy to pilot. Start with the voice plus written package for one team, then decide on bots and AI quality once you have call data.
FAQ
- What is AloTech?
- AloTech is a Customer support tool: Cloud contact center software from Türkiye, sold abroad as CCS.
- How much does AloTech cost?
- AloTech uses a Paid model; see the vendor's pricing page for current plans.
- What does AloTech integrate with?
- AloTech integrates with Zendesk, Pipedrive, WhatsApp Business, Facebook Messenger, Telegram, REST API and more.
- Which platforms does AloTech support?
- AloTech is available on web.
- Who is AloTech for?
- Turkish companies with 10 or more agents that want cloud voice and messaging channels, AI quality scoring and local support on monthly lira pricing.
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