Desk360 is a customer support tool for Small businesses and E-commerce, offered as free. Founded in Turkey in .
About Desk360
Desk360 is a customer communication product from Teknasyon, the Istanbul app developer. It started as an internal help desk, was opened to other companies around 2020 and, according to Teknasyon, reached 750 corporate customers in its first three months. The original product unified email, in-app messages, App Store and Google Play reviews, web forms, live chat and social channels into tickets, with a no-code mobile SDK for app developers.
Today the homepage is built around one job: running the WhatsApp Business API. Desk360 is an official WhatsApp Business Solution Provider, and the current product offers self-service API onboarding, a shared inbox in web and mobile apps, approved template messages for promotions and reminders, a public API and webhooks, virtual numbers for a local presence abroad, and an AI Agent that answers around the clock using ChatGPT. The platform is free: no panel, seat, message or number fee from Desk360. You pay only Meta's conversation charges and, for the AI Agent, OpenAI usage.
It fits small and mid-sized e-commerce brands that want WhatsApp support without paying a BSP markup. It is not a full help desk anymore: Zendesk and Freshdesk cover email, voice, SLAs and knowledge bases, while Respond.io or Gorgias add more channels and commerce integrations.
Buying tip: the legacy multichannel version still has a separate login, so check which product your contract covers. Meta's fees vary by country and category, and the pricing page notes the first 1,000 messages are free, so model costs using your own country rates.
Key features of Desk360
- Self-service WhatsApp Business API setup without coding
- Shared WhatsApp inbox in web, iOS and Android apps
- Approved template messages for promotions, reminders and notifications
- AI Agent built on ChatGPT for 24/7 automated replies
- Virtual numbers for local presence in international markets
- Public API and webhooks to send messages from your own systems
- Unlimited agents with no per-seat or per-message platform fee
Pros and cons
Pros
- No Desk360 fee at all, only Meta and optional OpenAI costs
- Official WhatsApp Business Solution Provider
- Unlimited users makes it cheap to staff large support teams
- Mobile apps let agents reply from the phone
Cons
- Now focused on WhatsApp rather than full omnichannel ticketing
- AI Agent pricing is not published
- Integrations beyond the API are listed as coming soon
- No SLA rules, knowledge base or reporting depth of a full help desk
Desk360 pricing
Desk360 uses a free model.
| Plan | Price | Includes |
|---|---|---|
| Free | $0 | Unlimited users; Meta message fees billed separately |
| AI Agent | Contact sales | Runs on ChatGPT; OpenAI usage fees apply |
Source: www.desk360.com · checked on Oct 20, 2026
How Desk360 compares in Customer support
- Rank by votes
- #1 / 25
- Starting price
- $0
- Free alternatives
- 2
0 votes from members
Category median is $29/mo
Free or open-source tools in Customer support
Desk360 ranks #1 of 25 customer support tools by community votes and is not directly comparable on price.
Common use cases
- 1Online store answering order and shipping questions on WhatsApp
- 2Sending appointment reminders through approved template messages
- 3Automating first-line FAQs with the ChatGPT-based AI Agent
- 4Opening a local WhatsApp number for a new export market
- 5Pushing order status messages from an ERP through the public API
Best for
Small and mid-sized e-commerce brands that want to run WhatsApp Business API support for free with unlimited agents.
Not ideal for
Teams that need email, voice, SLAs and a knowledge base in one help desk (Zendesk, Freshdesk).
Integrations
- WhatsApp Business Platform
- Meta Business
- OpenAI
- Shopify
- Webhooks
Our take
If WhatsApp is your main support channel, Desk360 is one of the cheapest ways to get on the official API, since the platform itself costs nothing. Pair it with a proper help desk if you also handle email tickets.
FAQ
- What is Desk360?
- Desk360 is a Customer support tool: Free WhatsApp Business API inbox with AI agent, from Teknasyon.
- How much does Desk360 cost?
- Desk360 is Free; there is no mandatory paid plan.
- What does Desk360 integrate with?
- Desk360 integrates with WhatsApp Business Platform, Meta Business, OpenAI, Shopify, Webhooks and more.
- Which platforms does Desk360 support?
- Desk360 is available on web, ios, android.
- Who is Desk360 for?
- Small and mid-sized e-commerce brands that want to run WhatsApp Business API support for free with unlimited agents.
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