Tidio is a Customer support tool: Live chat and AI agent for small e-commerce.

How much does Tidio cost?

Tidio uses a Freemium model; paid plans start at $29 per month.

What are the best alternatives to Tidio?

Community-listed alternatives to Tidio include Juphy, Embage, Knocket, Gorgias.

Does Tidio have a free trial?

Yes, Tidio offers a 7-day free trial.

What does Tidio integrate with?

Tidio integrates with Shopify, WooCommerce, WordPress, BigCommerce, Wix, Messenger and more.

Which platforms does Tidio support?

Tidio is available on web, ios, android.

Tidio

Live chat and AI agent for small e-commerce

Freemium · $29Customer support

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Tidio is a customer support tool for Small businesses and E-commerce, offered as freemium ($29/mo). Based in Poland, founded in 2013. Popular alternatives include Juphy, Embage, Knocket.

About Tidio

Tidio is a customer service platform for small and mid-size online businesses, founded in Poland in 2013. It combines live chat, a shared help desk, no-code chatbots and Lyro, an AI agent that answers customer questions using the company's help content, in one website widget and one inbox.

Live chat and messages from email, Messenger, Instagram and WhatsApp land in a shared inbox where agents can reply, assign and tag conversations. Chatbot flows built in a visual editor greet visitors, collect leads, recommend products or recover abandoned carts, while Lyro handles common questions in natural language and hands complex cases to a human. Integrations with Shopify, WooCommerce, BigCommerce and WordPress show order details inside the conversation and let agents check order status. The free plan includes a limited number of conversations and Lyro replies each month; Starter and Growth raise conversation limits and add analytics and permissions; and Plus offers custom quotas and dedicated support. Lyro usage beyond the included allowance is priced separately.

Tidio fits Shopify and WooCommerce stores and small service businesses that want affordable live chat and a first AI agent without a complex setup. Pricing based on conversation volume can climb as traffic grows, and reporting, workflows and integrations are lighter than in enterprise help desks. Gorgias is deeper for e-commerce support teams, Intercom and Zendesk suit larger teams with advanced automation and analytics, and Crisp or tawk.to are budget alternatives for basic chat.

Key features of Tidio

Live chat widget
Help desk ticketing
Visual chatbot builder
Lyro AI agent
Multichannel inbox (Messenger, Instagram, WhatsApp)
E-commerce integrations

Pros and cons

Pros

Affordable for small stores
Easy setup
AI and bots included
Strong Shopify integration

Cons

Conversation-based pricing
Lyro billed separately
Reporting basic
Higher tiers expensive

Tidio pricing

Tidio uses a freemium model. A 7-day free trial is available.

Plan	Price	Includes
Free	$0	50 conversations/mo
Starter	$29 / mo	$24.17/mo billed annually; 100 conversations
Growth	from $59 / mo	$49.17/mo annually; from 250 conversations
Plus	from $300 / mo	Plus monthly usage; custom limits
Premium	Custom	Managed Lyro AI, guaranteed 50% resolution

Source: www.tidio.com · checked on Oct 20, 2026

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How Tidio compares in Customer support

Rank by votes: #1 / 31
Starting price: $29
Free alternatives: 3

Tidio ranks #1 of 31 customer support tools by community votes and is priced in line with the category.

Common use cases

1Shopify store answering pre-sale questions
2Order status bot
3Cart abandonment chat
4Small support team inbox

Best for

Small e-commerce businesses.

Not ideal for

Enterprise support teams.

Integrations

Shopify
WooCommerce
WordPress
BigCommerce
Wix
Messenger
Instagram
WhatsApp
Zapier

Our take

Tidio is the go-to chat and AI tool for small online stores.

FAQ

What is Tidio?: Tidio is a Customer support tool: Live chat and AI agent for small e-commerce.
How much does Tidio cost?: Tidio uses a Freemium model; paid plans start at $29 per month.
What are the best alternatives to Tidio?: Community-listed alternatives to Tidio include Juphy, Embage, Knocket, Gorgias.
Does Tidio have a free trial?: Yes, Tidio offers a 7-day free trial.
What does Tidio integrate with?: Tidio integrates with Shopify, WooCommerce, WordPress, BigCommerce, Wix, Messenger and more.
Which platforms does Tidio support?: Tidio is available on web, ios, android.
Who is Tidio for?: Small e-commerce businesses.

Alternatives to Tidio

See all 10

Juphy
▲ 0
AI sales assistant for Shopify stores
Paid · $19E-commerce
checked Oct 20
Embage
▲ 0
Chat and voice agents for websites that save every chat as a record
Freemium · $19Small businesses
checked Nov 2
Knocket
▲ 0
Free live chat widget, contact page and unified inbox for small teams
FreeFreelancers
checked Oct 31
Gorgias
▲ 0
Helpdesk built for Shopify merchants
Paid · $10E-commerce
checked Oct 20
Desk360
▲ 0
Free WhatsApp Business API inbox with AI agent, from Teknasyon
FreeSmall businesses
checked Oct 20
Crisp
▲ 0
Affordable all-in-one messaging and helpdesk
Freemium · $45Small businesses
checked Oct 20

More Customer support tools

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AloTech
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Cloud contact center software from Türkiye, sold abroad as CCS
PaidSmall businesses
checked Oct 20
Front
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Shared inbox for customer-facing teams
Paid · $35Small businesses
checked Oct 20
Higher Logic Vanilla
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Customer community and support forum software for B2B and B2C brands
PaidEnterprise
checked Oct 20
Chatbase
▲ 0
Custom ChatGPT for your website in minutes
Paid · $40Small businesses
checked Oct 20
Bulutfon
▲ 0
Cloud phone system for Turkish businesses
PaidSmall businesses
checked Oct 20
Gleap
▲ 0
AI customer support with bug reports, session replay and code fixes
Paid · $35Small businesses
checked Oct 22

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