Tidio is a customer support tool for Small businesses and E-commerce, offered as freemium ($29/mo). Founded in Poland in 2013. Popular alternatives include Juphy.
About Tidio
Tidio is a customer service platform for small and mid-size online businesses, founded in Poland in 2013. It combines live chat, a shared help desk, no-code chatbots and Lyro, an AI agent that answers customer questions using the company's help content, in one website widget and one inbox.
Live chat and messages from email, Messenger, Instagram and WhatsApp land in a shared inbox where agents can reply, assign and tag conversations. Chatbot flows built in a visual editor greet visitors, collect leads, recommend products or recover abandoned carts, while Lyro handles common questions in natural language and hands complex cases to a human. Integrations with Shopify, WooCommerce, BigCommerce and WordPress show order details inside the conversation and let agents check order status. The free plan includes a limited number of conversations and Lyro replies each month; Starter and Growth raise conversation limits and add analytics and permissions; and Plus offers custom quotas and dedicated support. Lyro usage beyond the included allowance is priced separately.
Tidio fits Shopify and WooCommerce stores and small service businesses that want affordable live chat and a first AI agent without a complex setup. Pricing based on conversation volume can climb as traffic grows, and reporting, workflows and integrations are lighter than in enterprise help desks. Gorgias is deeper for e-commerce support teams, Intercom and Zendesk suit larger teams with advanced automation and analytics, and Crisp or tawk.to are budget alternatives for basic chat.
Key features of Tidio
- Live chat widget
- Help desk ticketing
- Visual chatbot builder
- Lyro AI agent
- Multichannel inbox (Messenger, Instagram, WhatsApp)
- E-commerce integrations
Pros and cons
Pros
- Affordable for small stores
- Easy setup
- AI and bots included
- Strong Shopify integration
Cons
- Conversation-based pricing
- Lyro billed separately
- Reporting basic
- Higher tiers expensive
Tidio pricing
Tidio uses a freemium model. A 7-day free trial is available.
| Plan | Price | Includes |
|---|---|---|
| Free | $0 | 50 conversations/mo |
| Starter | $29 / mo | $24.17/mo billed annually; 100 conversations |
| Growth | from $59 / mo | $49.17/mo annually; from 250 conversations |
| Plus | from $300 / mo | Plus monthly usage; custom limits |
| Premium | Custom | Managed Lyro AI, guaranteed 50% resolution |
Source: www.tidio.com · checked on Oct 20, 2026
How Tidio compares in Customer support
- Rank by votes
- #1 / 25
- Starting price
- $29
- Free alternatives
- 2
0 votes from members
At the category median of $29/mo
Free or open-source tools in Customer support
Tidio ranks #1 of 25 customer support tools by community votes and is priced in line with the category.
Common use cases
- 1Shopify store answering pre-sale questions
- 2Order status bot
- 3Cart abandonment chat
- 4Small support team inbox
Best for
Small e-commerce businesses.
Not ideal for
Enterprise support teams.
Integrations
- Shopify
- WooCommerce
- WordPress
- BigCommerce
- Wix
- Messenger
- Zapier
Our take
Tidio is the go-to chat and AI tool for small online stores.
FAQ
- What is Tidio?
- Tidio is a Customer support tool: Live chat and AI agent for small e-commerce.
- How much does Tidio cost?
- Tidio uses a Freemium model; paid plans start at $29 per month.
- What are the best alternatives to Tidio?
- Community-listed alternatives to Tidio include Juphy.
- Does Tidio have a free trial?
- Yes, Tidio offers a 7-day free trial.
- What does Tidio integrate with?
- Tidio integrates with Shopify, WooCommerce, WordPress, BigCommerce, Wix, Messenger and more.
- Which platforms does Tidio support?
- Tidio is available on web, ios, android.
- Who is Tidio for?
- Small e-commerce businesses.
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