Gorgias is a customer support tool for E-commerce and Small businesses, offered as paid ($10/mo). Founded in United States in 2015. Popular alternatives include Juphy.
About Gorgias
Gorgias is a help desk built specifically for e-commerce brands, especially those on Shopify. The company was founded in Paris and is now based in San Francisco. Its core idea is that support agents should see and act on order data inside every conversation: tickets from email, live chat, Facebook, Instagram, WhatsApp, SMS and voice appear in one inbox next to the customer's orders, and agents can edit orders, issue refunds or apply discounts without switching to the store admin.
Rules and macros automate repetitive work such as tagging, routing and replying to order status questions, and the AI Agent can resolve common requests like "where is my order", returns and product questions on its own, billed per automated resolution. Gorgias also tracks revenue generated through support conversations, so teams can show sales influenced by chat. Pricing is based on billable tickets per month rather than agent seats, starting with a small Starter plan and scaling through Basic, Pro and Advanced to custom Enterprise tiers.
Gorgias fits Shopify, BigCommerce and Magento brands with seasonal spikes, because adding agents for peak periods does not raise the bill. Costs grow with ticket volume, and the AI Agent is a separate charge. It is less suited to SaaS or B2B support, where Zendesk, Help Scout or Intercom offer better knowledge bases and workflows. Among e-commerce help desks, Re:amaze and Richpanel are the closest competitors, and Tidio is a cheaper option for small stores.
Key features of Gorgias
- E-commerce help desk with order data
- Order edits, refunds and discounts in tickets
- Omnichannel: email, chat, social, SMS, voice
- Automations and macros
- AI agent for common questions
- Revenue attribution of support
Pros and cons
Pros
- Built for Shopify workflows
- Ticket-based pricing
- Strong automation
- Revenue impact tracking
Cons
- Costs scale with ticket volume
- AI agent costs extra
- Less suited outside e-commerce
- Advanced features on higher tiers
Gorgias pricing
Gorgias uses a paid model. A 7-day free trial is available.
| Plan | Price | Includes |
|---|---|---|
| Starter | $10 / mo | 50 tickets/mo; monthly billing only |
| Basic | $60 / mo | $50/mo billed annually; 300 tickets/mo |
| Pro | $360 / mo | $300/mo billed annually; 2,000 tickets/mo |
| Advanced | $900 / mo | $750/mo billed annually; 5,000 tickets/mo |
| AI Agent | $1.00 / automated interaction | $0.85-$1.00 depending on plan; optional add-on |
Source: www.gorgias.com · checked on Oct 20, 2026
How Gorgias compares in Customer support
- Rank by votes
- #1 / 25
- Starting price
- $10
- Free alternatives
- 2
0 votes from members
66% below the category median ($29/mo)
Free or open-source tools in Customer support
Gorgias ranks #1 of 25 customer support tools by community votes and is priced below most tools in the category.
Common use cases
- 1Shopify brand handling WISMO tickets
- 2Social DM support
- 3Seasonal spikes without adding seats
- 4Upselling via support chat
Best for
E-commerce brands on Shopify or BigCommerce.
Not ideal for
SaaS or B2B support (Help Scout, Zendesk).
Integrations
- Shopify
- BigCommerce
- Magento
- Klaviyo
- Recharge
- Loop Returns
- Yotpo
- Attentive
Our take
Gorgias is the best help desk for Shopify brands.
FAQ
- What is Gorgias?
- Gorgias is a Customer support tool: Helpdesk built for Shopify merchants.
- How much does Gorgias cost?
- Gorgias uses a Paid model; paid plans start at $10 per month.
- What are the best alternatives to Gorgias?
- Community-listed alternatives to Gorgias include Juphy.
- Does Gorgias have a free trial?
- Yes, Gorgias offers a 7-day free trial.
- What does Gorgias integrate with?
- Gorgias integrates with Shopify, BigCommerce, Magento, Klaviyo, Recharge, Loop Returns and more.
- Which platforms does Gorgias support?
- Gorgias is available on web, ios, android.
- Who is Gorgias for?
- E-commerce brands on Shopify or BigCommerce.
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