Best Desk360 alternatives in 2026
The best Desk360 alternatives in 2026 are Tidio, Gorgias, Juphy. Knocket is the strongest free option.
Why people look for Desk360 alternatives
- Now focused on WhatsApp rather than full omnichannel ticketing
- AI Agent pricing is not published
- Integrations beyond the API are listed as coming soon
- No SLA rules, knowledge base or reporting depth of a full help desk
- Desk360 pricing model: Free.
Best Desk360 alternative by need
| # | Tool | Pricing | Starts at | Best for | Platforms | Votes |
|---|---|---|---|---|---|---|
| 1 | Tidio Live chat and AI agent for small e-commerce | Freemium | $29/mo | Small businesses, E-commerce | web, ios, android | 0 |
| 2 | Gorgias Helpdesk built for Shopify merchants | Paid | $10/mo | E-commerce, Small businesses | web, ios, android | 0 |
| 3 | Juphy AI sales assistant for Shopify stores | Paid | $19/mo | E-commerce, Small businesses | web | 0 |
| 4 | Embage Chat and voice agents for websites that save every chat as a record | Freemium | $19/mo | Small businesses, E-commerce, Agencies | web | 0 |
| 5 | Knocket Free live chat widget, contact page and unified inbox for small teams | Free | $0 | Freelancers, Creators, Small businesses | web | 0 |
| 6 | Intercom AI-first customer service platform | Paid | $39/mo | Small businesses, Enterprise | web, ios, android | 0 |
| 7 | Zendesk Enterprise ticketing and support suite | Paid | $25/mo | Enterprise, Small businesses | web, ios, android | 0 |
| 8 | Chatbase Custom ChatGPT for your website in minutes | Paid | $40/mo | Small businesses | web | 0 |
| 9 | Fin by Intercom AI customer service agent priced per outcome | Paid | $49/mo | Small businesses, Enterprise | web | 0 |
| 10 | Crisp Affordable all-in-one messaging and helpdesk | Freemium | $45/mo | Small businesses, Freelancers | web, ios, android, macos, windows | 0 |
10 Desk360 alternatives compared
- 1
- 2
Gorgias
Helpdesk built for Shopify merchants
Best for: E-commerce brands on Shopify or BigCommerce.
Paid · $10Desk360 vs Gorgias - 3
Juphy
AI sales assistant for Shopify stores
Best for: Shopify DTC brands with sizable catalogs and pre-sale questions.
Paid · $19Desk360 vs Juphy - 4
Embage
Chat and voice agents for websites that save every chat as a record
Best for: Small businesses and online stores that want one website agent for support, leads and bookings with structured records.
- 5
Knocket
Free live chat widget, contact page and unified inbox for small teams
Best for: Solo founders, creators and small teams who want free live chat and one inbox without per-seat pricing.
- 6
Intercom
AI-first customer service platform
Best for: B2B and B2C SaaS companies with meaningful support volume and a good knowledge base.
Paid · $39Desk360 vs Intercom - 7
Zendesk
Enterprise ticketing and support suite
Best for: Mid-market and enterprise support teams with multiple channels and compliance needs.
Paid · $25Desk360 vs Zendesk - 8
Chatbase
Custom ChatGPT for your website in minutes
Best for: SMBs wanting an AI support bot from their content quickly.
Paid · $40Desk360 vs Chatbase - 9
Fin by Intercom
AI customer service agent priced per outcome
Best for: Support teams with volume and good documentation.
Paid · $49Desk360 vs Fin by Intercom - 10
Crisp
Affordable all-in-one messaging and helpdesk
Best for: Small teams and indie founders who want chat, inbox and help center in one affordable package.
Desk360 alternatives: FAQ
What is the best alternative to Desk360?
Based on features, audience and market presence, the strongest Desk360 alternatives are Tidio, Gorgias, Juphy. Tidio is the closest match for most teams.
Is there a free alternative to Desk360?
Yes. Knocket can be used for free. Other free or freemium alternatives to Desk360 include Tidio, Embage, Crisp.