Desk360 vs Fin by Intercom
Desk360 and Fin by Intercom are both customer support tools. Desk360 is aimed at small businesses and E-commerce, while Fin by Intercom is aimed at small businesses and enterprise. Only Desk360 has a free plan.
Desk360
Free WhatsApp Business API inbox with AI agent, from Teknasyon
Fin by Intercom
AI customer service agent priced per outcome
| Pricing | Free | Paid · $49 |
| Starting price | Not published | $49/mo |
| Free plan | Yes | No |
| Free trial | — | 14 days |
| Built for | Small businesses, E-commerce | Small businesses, Enterprise |
| Platforms | web, ios, android | web |
| Country | TR | US · 2023 |
| Rating | — | — |
Choose Desk360 if
Small and mid-sized e-commerce brands that want to run WhatsApp Business API support for free with unlimited agents.
- No Desk360 fee at all, only Meta and optional OpenAI costs
- Official WhatsApp Business Solution Provider
- Unlimited users makes it cheap to staff large support teams
Look elsewhere if: Teams that need email, voice, SLAs and a knowledge base in one help desk (Zendesk, Freshdesk).
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Desk360 vs Fin by Intercom pricing
Desk360
- Free$0Unlimited users; Meta message fees billed separately
- AI AgentContact salesRuns on ChatGPT; OpenAI usage fees apply
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
Desk360 · Key features
- Self-service WhatsApp Business API setup without coding
- Shared WhatsApp inbox in web, iOS and Android apps
- Approved template messages for promotions, reminders and notifications
- AI Agent built on ChatGPT for 24/7 automated replies
- Virtual numbers for local presence in international markets
- Public API and webhooks to send messages from your own systems
Cons
- Now focused on WhatsApp rather than full omnichannel ticketing
- AI Agent pricing is not published
- Integrations beyond the API are listed as coming soon
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
Desk360 vs Fin by Intercom: FAQ
Do Desk360 and Fin by Intercom have a free plan?
Desk360 has a free plan. Fin by Intercom has no free plan, a 14-day free trial.