Desk360 vs Intercom
Desk360 and Intercom are both customer support tools. Desk360 is aimed at small businesses and E-commerce, while Intercom is aimed at small businesses and enterprise. Only Desk360 has a free plan.
Free WhatsApp Business API inbox with AI agent, from Teknasyon
AI-first customer service platform
| Pricing | Free | Paid · $39 |
| Starting price | Not published | $39/mo |
| Free plan | Yes | No |
| Free trial | — | 14 days |
| Built for | Small businesses, E-commerce | Small businesses, Enterprise |
| Platforms | web, ios, android | web, ios, android |
| Country | TR | US · 2011 |
| Rating | — | — |
Choose Desk360 if
Small and mid-sized e-commerce brands that want to run WhatsApp Business API support for free with unlimited agents.
- No Desk360 fee at all, only Meta and optional OpenAI costs
- Official WhatsApp Business Solution Provider
- Unlimited users makes it cheap to staff large support teams
Look elsewhere if: Teams that need email, voice, SLAs and a knowledge base in one help desk (Zendesk, Freshdesk).
Choose Intercom if
B2B and B2C SaaS companies with meaningful support volume and a good knowledge base.
- Fin is among the best AI support agents on the market
- Excellent in-app messenger and SaaS integrations
- Mature workflows and reporting
Look elsewhere if: Very small teams or budget-sensitive startups; Crisp, Chatwoot or Plain cover the basics for far less.
Desk360 vs Intercom pricing
Desk360
- Free$0Unlimited users; Meta message fees billed separately
- AI AgentContact salesRuns on ChatGPT; OpenAI usage fees apply
Intercom
- Essential$39/seat/mo$29 billed annually; Fin AI $0.99/outcome
- Advanced$99/seat/mo$85 billed annually; workflows, 20 Lite seats
- Expert$139/seat/mo$132 billed annually; SSO, HIPAA, 50 Lite seats
Desk360 · Key features
- Self-service WhatsApp Business API setup without coding
- Shared WhatsApp inbox in web, iOS and Android apps
- Approved template messages for promotions, reminders and notifications
- AI Agent built on ChatGPT for 24/7 automated replies
- Virtual numbers for local presence in international markets
- Public API and webhooks to send messages from your own systems
Cons
- Now focused on WhatsApp rather than full omnichannel ticketing
- AI Agent pricing is not published
- Integrations beyond the API are listed as coming soon
Intercom · Key features
- Fin AI agent trained on your help center, docs and past conversations
- Omnichannel inbox: chat, email, WhatsApp, SMS, social
- Help center with AI-assisted article suggestions
- Workflows: visual automation for routing, SLAs and bots
- Proactive support: product tours, banners, outbound messages
- Reporting on resolution rate, CSAT and team performance
Cons
- Pricing is complex: seats plus per-outcome AI fees
- Expensive for small teams compared with Crisp or Chatwoot
- Frequent packaging changes over the years
Desk360 vs Intercom: FAQ
Do Desk360 and Intercom have a free plan?
Desk360 has a free plan. Intercom has no free plan, a 14-day free trial.