Desk360 vs Tidio
Desk360 and Tidio are both customer support tools aimed at small businesses and E-commerce. Both have a free plan.
Desk360
Free WhatsApp Business API inbox with AI agent, from Teknasyon
Tidio
Live chat and AI agent for small e-commerce
| Pricing | Free | Freemium · $29 |
| Starting price | Not published | $29/mo |
| Free plan | Yes | Yes |
| Free trial | — | 7 days |
| Built for | Small businesses, E-commerce | Small businesses, E-commerce |
| Platforms | web, ios, android | web, ios, android |
| Country | TR | PL · 2013 |
| Rating | — | — |
Choose Desk360 if
Small and mid-sized e-commerce brands that want to run WhatsApp Business API support for free with unlimited agents.
- No Desk360 fee at all, only Meta and optional OpenAI costs
- Official WhatsApp Business Solution Provider
- Unlimited users makes it cheap to staff large support teams
Look elsewhere if: Teams that need email, voice, SLAs and a knowledge base in one help desk (Zendesk, Freshdesk).
Choose Tidio if
Small e-commerce businesses.
- Affordable for small stores
- Easy setup
- AI and bots included
Look elsewhere if: Enterprise support teams.
Desk360 vs Tidio pricing
Desk360
- Free$0Unlimited users; Meta message fees billed separately
- AI AgentContact salesRuns on ChatGPT; OpenAI usage fees apply
Tidio
- Free$050 conversations/mo
- Starter$29/mo$24.17/mo billed annually; 100 conversations
- Growthfrom $59/mo$49.17/mo annually; from 250 conversations
- Plusfrom $300/moPlus monthly usage; custom limits
- PremiumCustomManaged Lyro AI, guaranteed 50% resolution
Desk360 · Key features
- Self-service WhatsApp Business API setup without coding
- Shared WhatsApp inbox in web, iOS and Android apps
- Approved template messages for promotions, reminders and notifications
- AI Agent built on ChatGPT for 24/7 automated replies
- Virtual numbers for local presence in international markets
- Public API and webhooks to send messages from your own systems
Cons
- Now focused on WhatsApp rather than full omnichannel ticketing
- AI Agent pricing is not published
- Integrations beyond the API are listed as coming soon
Tidio · Key features
- Live chat widget
- Help desk ticketing
- Visual chatbot builder
- Lyro AI agent
- Multichannel inbox (Messenger, Instagram, WhatsApp)
- E-commerce integrations
Cons
- Conversation-based pricing
- Lyro billed separately
- Reporting basic
Desk360 vs Tidio: FAQ
Do Desk360 and Tidio have a free plan?
Yes, both Desk360 and Tidio have a free plan; paid plans add more usage and features.