Desk360 vs Freshdesk
Desk360 and Freshdesk are both customer support tools. Desk360 is aimed at small businesses and E-commerce, while Freshdesk is aimed at small businesses. Only Desk360 has a free plan.
Free WhatsApp Business API inbox with AI agent, from Teknasyon
Helpdesk priced below Zendesk
| Pricing | Free | Paid · $23 |
| Starting price | Not published | $23/mo |
| Free plan | Yes | No |
| Free trial | — | 14 days |
| Built for | Small businesses, E-commerce | Small businesses |
| Platforms | web, ios, android | web, ios, android |
| Country | TR | IN · 2010 |
| Rating | — | — |
Choose Desk360 if
Small and mid-sized e-commerce brands that want to run WhatsApp Business API support for free with unlimited agents.
- No Desk360 fee at all, only Meta and optional OpenAI costs
- Official WhatsApp Business Solution Provider
- Unlimited users makes it cheap to staff large support teams
Look elsewhere if: Teams that need email, voice, SLAs and a knowledge base in one help desk (Zendesk, Freshdesk).
Choose Freshdesk if
SMBs and mid-size companies that want Zendesk-like capabilities at lower cost.
- Strong value versus Zendesk
- Lower per-agent price than Zendesk
- Mature automations and SLAs
Look elsewhere if: Teams wanting the simplest inbox (Help Scout) or AI-first in-app support (Intercom).
Desk360 vs Freshdesk pricing
Desk360
- Free$0Unlimited users; Meta message fees billed separately
- AI AgentContact salesRuns on ChatGPT; OpenAI usage fees apply
Freshdesk
- Growth$23/agent/mo$19 billed annually; 500 AI Agent sessions
- Pro$66/agent/mo$55 billed annually; 6,000 MCP actions/yr
- Enterprise$107/agent/mo$89 billed annually; 12,000 MCP actions/yr
Desk360 · Key features
- Self-service WhatsApp Business API setup without coding
- Shared WhatsApp inbox in web, iOS and Android apps
- Approved template messages for promotions, reminders and notifications
- AI Agent built on ChatGPT for 24/7 automated replies
- Virtual numbers for local presence in international markets
- Public API and webhooks to send messages from your own systems
Cons
- Now focused on WhatsApp rather than full omnichannel ticketing
- AI Agent pricing is not published
- Integrations beyond the API are listed as coming soon
Freshdesk · Key features
- Email, web form and portal ticketing
- Knowledge base and community forums
- Automations, SLAs, canned responses and collision detection
- Freddy AI agent, copilot and insights
- Omnichannel add-on: chat, WhatsApp, voice
- Reporting, CSAT and marketplace apps
Cons
- Omnichannel costs extra
- AI features gated to higher tiers
- Marketplace apps vary in quality
Desk360 vs Freshdesk: FAQ
Do Desk360 and Freshdesk have a free plan?
Desk360 has a free plan. Freshdesk has no free plan, a 14-day free trial.