Chatbase vs Desk360
Chatbase and Desk360 are both customer support tools. Chatbase is aimed at small businesses, while Desk360 is aimed at small businesses and E-commerce. Only Desk360 has a free plan.
Chatbase
Custom ChatGPT for your website in minutes
Desk360
Free WhatsApp Business API inbox with AI agent, from Teknasyon
| Pricing | Paid · $40 | Free |
| Starting price | $40/mo | Not published |
| Free plan | No | Yes |
| Free trial | 7 days | — |
| Built for | Small businesses | Small businesses, E-commerce |
| Platforms | web | web, ios, android |
| Country | US · 2023 | TR |
| Rating | — | — |
Choose Chatbase if
SMBs wanting an AI support bot from their content quickly.
- Very fast setup
- Good for small businesses
- Actions extend beyond Q&A
Look elsewhere if: Teams needing complex, tested flows (Voiceflow, Botpress).
Choose Desk360 if
Small and mid-sized e-commerce brands that want to run WhatsApp Business API support for free with unlimited agents.
- No Desk360 fee at all, only Meta and optional OpenAI costs
- Official WhatsApp Business Solution Provider
- Unlimited users makes it cheap to staff large support teams
Look elsewhere if: Teams that need email, voice, SLAs and a knowledge base in one help desk (Zendesk, Freshdesk).
Chatbase vs Desk360 pricing
Chatbase
- Hobby$40/mo$32/mo billed annually; 700 message credits, 1 agent, 2 members
- Standard$150/mo$120/mo billed annually; 4,000 credits, 3 members
- Pro$500/mo$400/mo billed annually; 15,000 credits, 5 members
- EnterpriseCustomCustom usage
Desk360
- Free$0Unlimited users; Meta message fees billed separately
- AI AgentContact salesRuns on ChatGPT; OpenAI usage fees apply
Chatbase · Key features
- Train agents on websites, files and docs
- Embeddable chat widget
- Actions: booking, lookups, ticket creation
- Human handoff and lead capture
- Multi-channel deployment
- Analytics and conversation review
Cons
- Credit-based pricing
- Less control than Voiceflow
- Answer quality depends on source content
Desk360 · Key features
- Self-service WhatsApp Business API setup without coding
- Shared WhatsApp inbox in web, iOS and Android apps
- Approved template messages for promotions, reminders and notifications
- AI Agent built on ChatGPT for 24/7 automated replies
- Virtual numbers for local presence in international markets
- Public API and webhooks to send messages from your own systems
Cons
- Now focused on WhatsApp rather than full omnichannel ticketing
- AI Agent pricing is not published
- Integrations beyond the API are listed as coming soon
Chatbase vs Desk360: FAQ
Do Chatbase and Desk360 have a free plan?
Chatbase has no free plan, a 7-day free trial. Desk360 has a free plan.