Chatbase vs Desk360

Chatbase is a no-code platform for creating AI agents trained on a company's own content. Launched in 2023 as one of the first 'ChatGPT for your data' products, it lets a business point the tool at its website, upload PDFs and documents or connect help center content, and within minutes get an AI agent that answers questions in a branded chat widget.

Beyond answering questions, agents can perform actions such as booking meetings through calendar tools, looking up order information, capturing leads and creating support tickets, and they can hand conversations over to a human. Agents can be embedded on websites and connected to channels such as WhatsApp, Messenger, Instagram and Slack, and teams can choose among models from OpenAI, Anthropic and Google. Pricing is credit-based with no permanent free plan: a 7-day trial, then Hobby, Standard and Pro plans that add message credits, seats, integrations and advanced analytics.

Chatbase suits small and mid-sized businesses that want a website support or sales assistant quickly without designing conversation flows. Answer quality depends heavily on the source content, and teams that need tested multi-step flows, deep integrations or strict control will find more room in Botpress or Voiceflow. Companies already running a help desk may get better results from built-in agents such as Intercom Fin or Zendesk AI, which share ticket history and customer context.

Desk360 is a customer communication product from Teknasyon, the Istanbul app developer. It started as an internal help desk, was opened to other companies around 2020 and, according to Teknasyon, reached 750 corporate customers in its first three months. The original product unified email, in-app messages, App Store and Google Play reviews, web forms, live chat and social channels into tickets, with a no-code mobile SDK for app developers.

Today the homepage is built around one job: running the WhatsApp Business API. Desk360 is an official WhatsApp Business Solution Provider, and the current product offers self-service API onboarding, a shared inbox in web and mobile apps, approved template messages for promotions and reminders, a public API and webhooks, virtual numbers for a local presence abroad, and an AI Agent that answers around the clock using ChatGPT. The platform is free: no panel, seat, message or number fee from Desk360. You pay only Meta's conversation charges and, for the AI Agent, OpenAI usage.

It fits small and mid-sized e-commerce brands that want WhatsApp support without paying a BSP markup. It is not a full help desk anymore: Zendesk and Freshdesk cover email, voice, SLAs and knowledge bases, while Respond.io or Gorgias add more channels and commerce integrations.

Buying tip: the legacy multichannel version still has a separate login, so check which product your contract covers. Meta's fees vary by country and category, and the pricing page notes the first 1,000 messages are free, so model costs using your own country rates.