Desk360 vs Juphy
Desk360 and Juphy are both customer support tools. Desk360 is aimed at small businesses and E-commerce, while Juphy is aimed at E-commerce and small businesses. Only Desk360 has a free plan.
Desk360
Free WhatsApp Business API inbox with AI agent, from Teknasyon
Juphy
AI sales assistant for Shopify stores
| Pricing | Free | Paid · $19 |
| Starting price | Not published | $19/mo |
| Free plan | Yes | No |
| Free trial | — | 14 days |
| Built for | Small businesses, E-commerce | E-commerce, Small businesses |
| Platforms | web, ios, android | web |
| Country | TR | TR · 2020 |
| Rating | — | — |
Choose Desk360 if
Small and mid-sized e-commerce brands that want to run WhatsApp Business API support for free with unlimited agents.
- No Desk360 fee at all, only Meta and optional OpenAI costs
- Official WhatsApp Business Solution Provider
- Unlimited users makes it cheap to staff large support teams
Look elsewhere if: Teams that need email, voice, SLAs and a knowledge base in one help desk (Zendesk, Freshdesk).
Choose Juphy if
Shopify DTC brands with sizable catalogs and pre-sale questions.
- Focused on sales, not just support deflection
- Fast setup for Shopify
- Uses your own catalog data
Look elsewhere if: Non-Shopify stores or teams needing full help desk features.
Desk360 vs Juphy pricing
Desk360
- Free$0Unlimited users; Meta message fees billed separately
- AI AgentContact salesRuns on ChatGPT; OpenAI usage fees apply
Juphy
- Starter$19/mo50K visitors/mo, 1K products, reports
- Essentials$49/mo5K products, AI pop-ups
- Scale$99/mo15K products, integrations, SmartBox Q&A
Desk360 · Key features
- Self-service WhatsApp Business API setup without coding
- Shared WhatsApp inbox in web, iOS and Android apps
- Approved template messages for promotions, reminders and notifications
- AI Agent built on ChatGPT for 24/7 automated replies
- Virtual numbers for local presence in international markets
- Public API and webhooks to send messages from your own systems
Cons
- Now focused on WhatsApp rather than full omnichannel ticketing
- AI Agent pricing is not published
- Integrations beyond the API are listed as coming soon
Juphy · Key features
- AI shopping assistant trained on your Shopify catalog
- Product recommendations and comparisons in chat
- Answers on sizing, shipping and return policies
- Conversion analytics: assisted revenue and engagement
- Brand voice customization
- Handoff to human support tools
Cons
- Shopify only
- Younger product with fewer integrations
- AI answers need monitoring for accuracy
Desk360 vs Juphy: FAQ
Do Desk360 and Juphy have a free plan?
Desk360 has a free plan. Juphy has no free plan, a 14-day free trial.