Desk360 vs Knocket
Desk360 and Knocket are both customer support tools. Desk360 is aimed at small businesses and E-commerce, while Knocket is aimed at freelancers and creators. Both have a free plan.
Free WhatsApp Business API inbox with AI agent, from Teknasyon
Free live chat widget, contact page and unified inbox for small teams
| Pricing | Free | Free |
| Starting price | Not published | Not published |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Built for | Small businesses, E-commerce | Freelancers, Creators, Small businesses, Developers |
| Platforms | web, ios, android | web |
| Country | TR | — |
| Rating | — | — |
Choose Desk360 if
Small and mid-sized e-commerce brands that want to run WhatsApp Business API support for free with unlimited agents.
- No Desk360 fee at all, only Meta and optional OpenAI costs
- Official WhatsApp Business Solution Provider
- Unlimited users makes it cheap to staff large support teams
Look elsewhere if: Teams that need email, voice, SLAs and a knowledge base in one help desk (Zendesk, Freshdesk).
Choose Knocket if
Solo founders, creators and small teams who want free live chat and one inbox without per-seat pricing.
- Completely free with no message caps or card required
- Visitors chat without creating an account
- Replying from Telegram works well for solo founders on the go
Look elsewhere if: Support teams that need SLAs, automation and team workflows (Intercom, Tidio, Crisp).
Desk360 vs Knocket pricing
Desk360
- Free$0Unlimited users; Meta message fees billed separately
- AI AgentContact salesRuns on ChatGPT; OpenAI usage fees apply
Knocket
- Free$0Widget, contact page, inbox and AI agent; no message caps, no card
Desk360 · Key features
- Self-service WhatsApp Business API setup without coding
- Shared WhatsApp inbox in web, iOS and Android apps
- Approved template messages for promotions, reminders and notifications
- AI Agent built on ChatGPT for 24/7 automated replies
- Virtual numbers for local presence in international markets
- Public API and webhooks to send messages from your own systems
Cons
- Now focused on WhatsApp rather than full omnichannel ticketing
- AI Agent pricing is not published
- Integrations beyond the API are listed as coming soon
Knocket · Key features
- One-line script web widget for any site or CMS
- Shareable contact page with live chat at a knocket.ai handle
- WebView chat SDK for iOS, Android, React Native and Flutter
- Unified inbox for web, mobile, Telegram and email messages
- Telegram notifications with quote-reply back to the visitor
- AI agent running on your own OpenAI, Claude or Gemini key
Cons
- No SLA tracking, automation flows or team collaboration tools yet
- AI agent needs your own paid model API key
- Contact pages live under knocket.ai handles rather than your own site
Desk360 vs Knocket: FAQ
Do Desk360 and Knocket have a free plan?
Yes, both Desk360 and Knocket have a free plan; paid plans add more usage and features.