What is SurveySparrow?

SurveySparrow is a Forms & surveys tool: Conversational surveys, NPS and CX feedback for growing teams.

How much does SurveySparrow cost?

SurveySparrow uses a Freemium model; paid plans start at $19 per month.

What are the best alternatives to SurveySparrow?

Community-listed alternatives to SurveySparrow include Pisano, QuestionPro, TheySaid, Qualtrics.

Does SurveySparrow have a free trial?

Yes, SurveySparrow offers a 14-day free trial.

What does SurveySparrow integrate with?

SurveySparrow integrates with HubSpot, Salesforce, Zendesk, Freshdesk, Intercom, Slack and more.

Which platforms does SurveySparrow support?

SurveySparrow is available on web, ios, android.

SurveySparrow

Conversational surveys, NPS and CX feedback for growing teams

Freemium · $19Customer feedback & roadmaps Forms & surveys

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SurveySparrow is a forms & surveys tool for Small businesses and Enterprise, offered as freemium ($19/mo). Popular alternatives include Pisano, QuestionPro, TheySaid.

About SurveySparrow

SurveySparrow is an online survey and experience management platform from SurveySparrow Inc., headquartered in San Francisco with a large product team in India. It became known for conversational surveys that show one question at a time in a chat-like layout. Its core job is collecting customer, employee and market feedback and turning it into dashboards and follow-up actions.

Beyond surveys it offers NPS, CSAT and CES programs, 360-degree employee assessments, offline survey apps, WhatsApp and SMS distribution, in-app SpotChecks, text and sentiment analysis, executive dashboards and custom workflows. AI features such as Wing AI help build surveys and summarize responses. A free plan covers small projects; paid survey plans are sold with quarterly or yearly billing, starting at $19 per month on Basic billed yearly, while CX suite and Enterprise packages are quoted.

It fits SMBs and mid-market teams that want more than a form builder but less than a Qualtrics-scale program. SurveyMonkey has broader brand recognition and benchmarks, Typeform has stronger design for marketing forms, and Jotform is better for operational forms and payments. SurveySparrow's response limits on lower tiers and the lack of monthly billing are the main friction points.

Buying tip: yearly billing saves up to 40% against quarterly, and SurveySparrow regularly runs extra discounts on yearly plans, such as its CX Day sale. The 14-day trial unlocks Business-tier features without a credit card but caps responses, so use it to test the survey experience rather than run a live study.

Key features of SurveySparrow

Conversational surveys that show one question at a time
NPS, CSAT and CES programs with automated follow-ups
360-degree employee assessments and pulse surveys
Offline survey apps for iOS and Android field work
Distribution by email, SMS, WhatsApp, web embed and links
In-app SpotChecks micro-surveys for websites and products
Wing AI for survey creation and response summaries
Sentiment and text analysis with executive dashboards

Pros and cons

Pros

Chat-style surveys often feel more engaging than long forms
Covers customer, employee and market research in one tool
Strong integrations with CRM and help desk tools
Free plan and 14-day trial without a credit card

Cons

No monthly billing; only quarterly or yearly plans
Response caps on lower tiers fill up quickly
Higher-tier pricing is hard to find and often quote-based
Extra users cost $49 per user per month

SurveySparrow pricing

SurveySparrow uses a freemium model. A 14-day free trial is available.

Plan	Price	Includes
Free	$0	1 user, 3 active surveys, 75 responses per quarter
Basic	$19 / mo	Billed yearly; 1 user, 2,500 responses
Enterprise	Custom	Custom responses, SSO and advanced CX features

Source: surveysparrow.com · checked on Oct 20, 2026

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How SurveySparrow compares in Forms & surveys

Rank by votes: #2 / 19
Starting price: $19
Free alternatives: 2

SurveySparrow ranks #2 of 19 forms & surveys tools by community votes and is priced below most tools in the category.

Common use cases

1Running relationship and transactional NPS for a SaaS product
2Collecting post-support CSAT and syncing scores to Zendesk
3Annual 360-degree performance reviews for managers
4Field surveys at events or stores using the offline app
5Market research questionnaires sent via WhatsApp

Best for

SMB and mid-market teams that want engaging surveys plus NPS and employee feedback in one platform without Qualtrics-level cost.

Not ideal for

Teams needing month-to-month billing, enterprise research panels or design-heavy marketing forms (SurveyMonkey, Typeform, Qualtrics).

Integrations

HubSpot
Salesforce
Zendesk
Freshdesk
Intercom
Slack
Zapier
Mailchimp

Our take

SurveySparrow is a well-rounded feedback platform whose conversational format and CX features beat basic form builders. Choose yearly billing during a promotion, and check response limits carefully against your expected volume.

FAQ

What is SurveySparrow?: SurveySparrow is a Forms & surveys tool: Conversational surveys, NPS and CX feedback for growing teams.
How much does SurveySparrow cost?: SurveySparrow uses a Freemium model; paid plans start at $19 per month.
What are the best alternatives to SurveySparrow?: Community-listed alternatives to SurveySparrow include Pisano, QuestionPro, TheySaid, Qualtrics.
Does SurveySparrow have a free trial?: Yes, SurveySparrow offers a 14-day free trial.
What does SurveySparrow integrate with?: SurveySparrow integrates with HubSpot, Salesforce, Zendesk, Freshdesk, Intercom, Slack and more.
Which platforms does SurveySparrow support?: SurveySparrow is available on web, ios, android.
Who is SurveySparrow for?: SMB and mid-market teams that want engaging surveys plus NPS and employee feedback in one platform without Qualtrics-level cost.

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