Pisano is a Customer feedback & roadmaps tool: Customer and employee experience platform with flat-fee licensing.

How much does Pisano cost?

Pisano uses a paid model with no public price list and no free trial; contact Pisano for a custom quote.

What are the best alternatives to Pisano?

Community-listed alternatives to Pisano include Qualtrics, SurveySparrow, QuestionPro, TheySaid.

What does Pisano integrate with?

Pisano integrates with Zendesk, WhatsApp, Email and SMS, Web widget, Mobile SDK, QR codes and more.

Pisano

Customer and employee experience platform with flat-fee licensing

PaidCustomer feedback & roadmaps Forms & surveys

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Pisano is a customer feedback & roadmaps tool for Enterprise, offered as paid. Founded in 2015. Popular alternatives include Qualtrics, SurveySparrow, QuestionPro.

About Pisano

Pisano is an experience management (XM) platform founded in 2015 with roots in Istanbul and led by co-founder and CEO Özkan Aykut Demir. Pisano Limited has offices in London and Istanbul and raised $2.5 million in 2020 in a round led by Elevator Ventures, the venture arm of Raiffeisen Bank International. Its core job is collecting feedback across channels, routing it to the right team and closing the loop with customers and employees.

The platform covers surveys and interactive flows, feedback collection over email, SMS, WhatsApp, web widgets, mobile apps, links, QR codes and in-store tablets, feedback management with escalation automation, a ticket manager, dashboards, customer journey mapping and analytics. Power-ups add indirect feedback collection, workflows, AI text analytics and Leo, an AI assistant for XM. Separate products target customer, employee, B2B and user experience plus market research. Pricing is a quoted flat fee with no caps on surveys or responses.

Pisano fits banks, insurers, retailers and other high-volume service businesses that want enterprise VoC without per-response pricing. Customers shown on its site include İşbank, Yapı Kredi, AXA Sigorta, QNB, RBI and Pluxee. Qualtrics and Medallia go deeper on research and analytics at much higher cost; SurveySparrow is cheaper and self-serve for smaller teams.

Recent development: Gartner placed Pisano as a Niche Player in its 2025 Magic Quadrant for Voice of the Customer Platforms and moved it up to Challenger in the March 2026 edition, noting strong usability and fast implementation.

Key features of Pisano

Surveys and interactive flows for NPS, CSAT and CES programs
Feedback channels including email, SMS, WhatsApp, web widget and mobile
Links, QR codes and feedback tablets for physical locations
Escalation automation and a built-in ticket manager to close the loop
Dashboards, customer journey mapping and analytics
AI text analytics and Leo, an AI assistant for experience data
Separate modules for employee, B2B and user experience programs
Zendesk app showing feedback and scores inside tickets

Pros and cons

Pros

Flat-fee licensing with no caps on surveys or responses
Fast implementation, highlighted by Gartner
Strong track record with Turkish banks and insurers
WhatsApp and in-store channels suit retail and service businesses
Support and training included in the license

Cons

No public prices, self-serve plan or free trial
AI features have been catching up rather than leading, per Gartner
Smaller integration ecosystem than Qualtrics or Medallia
Overkill for small teams that just need surveys
Limited independent information on company size and funding

Pisano pricing

Pisano uses a paid model.

Plan	Price	Includes
Platform	Custom	Flat-fee license, no usage caps; support and training included
Power-ups	Custom	Add-ons: text analytics, workflows, Leo AI assistant

Source: www.pisano.com · checked on Oct 20, 2026

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How Pisano compares in Customer feedback & roadmaps

Rank by votes: #2 / 23
Starting price: —
Free alternatives: 1

Pisano ranks #2 of 23 customer feedback & roadmaps tools by community votes and is not directly comparable on price.

Common use cases

1Branch and call center NPS programs in banking and insurance
2In-store feedback with QR codes and tablets in retail
3Closing the loop on detractors through escalations and tickets
4Employee engagement and pulse surveys
5Transactional CSAT after deliveries, claims or support cases

Best for

Banks, insurers and retailers that need enterprise voice-of-customer programs across digital and physical channels at a predictable flat fee.

Not ideal for

Small businesses wanting a cheap self-serve survey tool or research teams needing advanced statistics (SurveySparrow, Typeform, Qualtrics).

Integrations

Zendesk
WhatsApp
Email and SMS
Web widget
Mobile SDK
QR codes

Our take

Pisano is a credible, often cheaper alternative to Qualtrics and Medallia for regulated, high-volume service businesses, especially in Turkey and the Middle East. Ask for a demo with your own channel mix and compare the flat fee against per-response pricing from bigger vendors.

FAQ

What is Pisano?: Pisano is a Customer feedback & roadmaps tool: Customer and employee experience platform with flat-fee licensing.
How much does Pisano cost?: Pisano uses a paid model with no public price list and no free trial; contact Pisano for a custom quote.
What are the best alternatives to Pisano?: Community-listed alternatives to Pisano include Qualtrics, SurveySparrow, QuestionPro, TheySaid.
What does Pisano integrate with?: Pisano integrates with Zendesk, WhatsApp, Email and SMS, Web widget, Mobile SDK, QR codes and more.
Which platforms does Pisano support?: Pisano is available on web.
Who is Pisano for?: Banks, insurers and retailers that need enterprise voice-of-customer programs across digital and physical channels at a predictable flat fee.

Alternatives to Pisano

See all 10

Qualtrics
▲ 0
Enterprise survey and experience management for CX, EX and research
Freemium · $420Enterprise
checked Oct 20
SurveySparrow
▲ 0
Conversational surveys, NPS and CX feedback for growing teams
Freemium · $19Small businesses
checked Oct 20
QuestionPro
▲ 0
Survey and market research platform with panels and advanced analysis
Freemium · $99Enterprise
checked Oct 20
TheySaid
▲ 0
AI-moderated user tests and surveys with real or synthetic users
FreemiumSmall businesses
checked Oct 28
Formbricks
▲ 0
Open-source in-app surveys
Open source · $74Developers
checked Oct 20
UserGuiding
▲ 0
No-code product onboarding and in-app guides
Paid · $249Small businesses
checked Oct 20

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Yotpo
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Product reviews, UGC and loyalty programs for e-commerce brands
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checked Oct 20
UserVoice
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Enterprise product feedback portal with AI analysis and CRM data
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checked Oct 20
Faylee
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Browser bug recorder that coding agents can read through MCP
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checked Oct 31
Hotjar
▲ 0
Heatmaps, recordings and surveys
Freemium · $49Small businesses
checked Oct 20
Upvoty
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Feedback boards at indie prices
Paid · $15Small businesses
checked Oct 20
Sleekplan
▲ 0
Feedback, roadmap, changelog and NPS widget
Freemium · $13Small businesses
checked Oct 20

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