Close is a CRM tool for Small businesses, offered as paid ($19/mo). Based in United States, founded in 2013. Popular alternatives include Freshsales, Nutshell, Pipedrive.
About Close
Close is a sales CRM designed for inside sales teams whose day revolves around calls, emails and text messages. Originally known as Close.io and co-founded by sales author Steli Efti, the company is fully remote and largely bootstrapped. Its central idea is that reps should not need a separate dialer, sequencing tool and CRM: calling, SMS, email and meeting notes live on the lead record, and every interaction is logged automatically.
Built-in telephony covers local numbers in many countries, power and predictive dialers, call recording, voicemail drops and call coaching with listen, whisper and barge. Workflows, formerly called sequences, combine automated and manual email, call and task steps, and AI features generate call summaries and help draft emails. Smart views, custom activities and multiple pipelines organize the work, and reporting focuses on activity and funnel metrics. Plans are priced per user, with calling and email included in every tier and call minutes billed on usage.
Close suits SDR and account executive teams of roughly 3 to 50 people doing high-volume outbound or fast inbound follow-up, plus agencies and recruiters who live on the phone. It deliberately omits marketing automation, service desks and deep custom reporting, so companies wanting one customer platform usually prefer HubSpot. Pipedrive is cheaper and more visual for deal management but needs add-ons for calling; Salesforce suits complex enterprise processes; Attio appeals to teams wanting a flexible, data-model-first CRM.
Key features of Close
- Built-in calling, SMS and email with sync
- Power and predictive dialers
- Workflows combining email, call and task steps
- Call coaching, recording and AI summaries
- Multiple pipelines and custom activities
- Reporting on activity and funnel
Pros and cons
Pros
- Everything an inside sales rep needs in one screen
- Telephony included, no third-party dialer
- Fast, keyboard-friendly UI
- Strong support and documentation
Cons
- Higher entry price per seat
- No marketing or support modules
- Reporting less flexible than HubSpot
- Best value only for calling-heavy teams
Close pricing
Close uses a paid model. A 14-day free trial is available.
| Plan | Price | Includes |
|---|---|---|
| Solo | $19 / user/mo | $9 billed annually; 1 user only, 10k leads |
| Essentials | $49 / user/mo | $35 billed annually; 3 email accounts, 1,000 AI credits |
| Growth | $109 / user/mo | $99 billed annually; 10 email accounts, 90-day recordings |
| Scale | $149 / user/mo | $139 billed annually; predictive dialer |
Source: www.close.com · checked on Oct 20, 2026
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How Close compares in CRM
- Rank by votes
- #2 / 22
- Starting price
- $19
- Free alternatives
- 2
0 votes from members
5% below the category median ($20/mo)
Free or open-source tools in CRM
Close ranks #2 of 22 crm tools by community votes and is priced in line with the category.
Common use cases
- 1SDR team running outbound calls and sequences
- 2Startup closing inbound leads by phone
- 3Agencies or recruiters doing high-volume calling
- 4Sales team consolidating dialer and CRM
Best for
Inside sales teams of 3–50 whose process centers on calls and email.
Not ideal for
Marketing-led companies or teams needing a full customer platform.
Integrations
- Zapier
- Gmail
- Outlook
- Calendly
- Slack
- HubSpot
- Zoom
- Fathom
- API
Our take
If your reps dial all day, Close is the most productive CRM available. If they don't, Pipedrive or Attio are cheaper.
FAQ
- What is Close?
- Close is a CRM tool: CRM with built-in calling and email sequences.
- How much does Close cost?
- Close uses a Paid model; paid plans start at $19 per month.
- What are the best alternatives to Close?
- Community-listed alternatives to Close include Freshsales, Nutshell, Pipedrive, folk.
- Does Close have a free trial?
- Yes, Close offers a 14-day free trial.
- What does Close integrate with?
- Close integrates with Zapier, Gmail, Outlook, Calendly, Slack, HubSpot and more.
- Which platforms does Close support?
- Close is available on web, macos, windows.
- Who is Close for?
- Inside sales teams of 3–50 whose process centers on calls and email.
Alternatives to Close
See all 10Freshsales
▲ 0Sales CRM with built-in phone, email and Freddy AI for SMB teams
Paid · $11Small businesseschecked Oct 20
Nutshell
▲ 0Small-business CRM with built-in email marketing and AI notetaker
Paid · $19Small businesseschecked Oct 20
Pipedrive
▲ 0Visual sales pipeline for small teams
Paid · $14Small businesseschecked Oct 20
folk
▲ 0Lightweight CRM for relationship-driven teams
Paid · $30Freelancerschecked Oct 20
Keap
▲ 0All-in-one CRM, email automation and payments for small businesses
Paid · $299Small businesseschecked Oct 20
Copper
▲ 0CRM built to run inside Gmail and Google Workspace
Paid · $29Small businesseschecked Oct 20
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