Freshsales is a CRM tool for Small businesses and Enterprise, offered as paid ($11/mo). Founded in United States in .
About Freshsales
Freshsales is the sales CRM from Freshworks, the company founded in Chennai, India in 2010 as Freshdesk, now headquartered in San Mateo, California and listed on Nasdaq since 2021. It gives sales teams contact and account records, visual deal pipelines and built-in channels for email, phone and chat, so reps can work leads without bolting on separate tools.
The Growth plan covers kanban pipelines, lifecycle stages, email templates, built-in calling and basic workflows. Pro adds contact scoring, deal insights from Freddy AI, sales sequences, custom sales activities and territory management. Enterprise adds forecasting insights, custom modules, field-level permissions, a sandbox and audit logs. A Freddy AI Agent add-on for customer-facing bots is billed per 100 sessions, and Freshsales Suite bundles the CRM with Freshmarketer for marketing automation.
Freshsales fits small and mid-size sales teams that want more out of the box than Pipedrive at a similar per-seat price, especially companies already using Freshdesk for support. HubSpot has a stronger marketing ecosystem and free CRM, Zoho CRM is deeper to customize, and Salesforce remains the choice for complex enterprise processes. Close is a lighter alternative for call-heavy inside sales.
Buying tip: the pricing page now lists only paid plans with a 21-day free trial; older reviews mention a free plan that is no longer offered there. Displayed prices assume annual billing: Growth is $9 per user billed annually versus $11 month to month. Freshworks accepts Visa, Mastercard, Discover and American Express.
Key features of Freshsales
- Kanban deal pipelines with drag-and-drop stages
- Built-in email, phone and chat inside contact records
- Freddy AI contact scoring and deal insights on Pro and above
- Sales sequences for automated multi-step follow-ups
- Workflows to automate assignments, updates and tasks
- Territory management and custom sales activities
- Forecasting insights, custom modules and sandbox on Enterprise
- iOS and Android apps for reps on the road
Pros and cons
Pros
- Low entry price with phone and email built in
- Clean interface that new reps learn quickly
- AI scoring and deal insights included from Pro
- Shares data with Freshdesk for support context
- 21-day trial without a credit card
Cons
- No free plan on the current pricing page
- Sequences and scoring require Pro, not the entry tier
- Customization is shallower than Salesforce or Zoho CRM
- Integration marketplace is smaller than HubSpot's
Freshsales pricing
Freshsales uses a paid model. A 21-day free trial is available.
| Plan | Price | Includes |
|---|---|---|
| Growth | $11 / user/mo | $9 billed annually; pipelines, built-in phone and email |
| Pro | $47 / user/mo | $39 billed annually; contact scoring, deal insights, sequences |
| Enterprise | $71 / user/mo | $59 billed annually; forecasting, sandbox, audit logs |
| Freddy AI Agent | $49 / 100 sessions | Add-on; 500 free bot sessions once per account |
Source: www.freshworks.com · checked on Oct 20, 2026
How Freshsales compares in CRM
- Rank by votes
- #2 / 19
- Starting price
- $11
- Free alternatives
- 2
0 votes from members
45% below the category median ($20/mo)
Free or open-source tools in CRM
Freshsales ranks #2 of 19 crm tools by community votes and is priced below most tools in the category.
Common use cases
- 1Inside sales teams calling and emailing leads from one screen
- 2B2B startups replacing spreadsheets with a visual pipeline
- 3Companies on Freshdesk that want sales and support data together
- 4Sales managers routing leads by territory and scoring hot prospects
- 5Mid-size teams forecasting revenue with AI insights on Enterprise
Best for
Small and mid-size B2B sales teams that want a reasonably priced CRM with built-in calling, email and AI scoring, especially Freshdesk customers.
Not ideal for
Teams that want a free CRM with deep marketing tools or highly custom enterprise processes (HubSpot or Salesforce).
Integrations
- Gmail
- Microsoft Outlook
- Google Calendar
- Freshdesk
- Slack
- Zapier
- Mailchimp
Our take
Freshsales offers a lot of sales functionality per dollar, and Pro is the plan where it really pays off with scoring, insights and sequences. Run the 21-day trial against Pipedrive and HubSpot, and budget for monthly billing if you cannot commit annually.
FAQ
- What is Freshsales?
- Freshsales is a CRM tool: Sales CRM with built-in phone, email and Freddy AI for SMB teams.
- How much does Freshsales cost?
- Freshsales uses a Paid model; paid plans start at $11 per month.
- Does Freshsales have a free trial?
- Yes, Freshsales offers a 21-day free trial.
- What does Freshsales integrate with?
- Freshsales integrates with Gmail, Microsoft Outlook, Google Calendar, Freshdesk, Slack, Zapier and more.
- Which platforms does Freshsales support?
- Freshsales is available on web, ios, android.
- Who is Freshsales for?
- Small and mid-size B2B sales teams that want a reasonably priced CRM with built-in calling, email and AI scoring, especially Freshdesk customers.
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