Chatbase vs Crisp
Chatbase and Crisp are both customer support tools. Chatbase is aimed at small businesses, while Crisp is aimed at small businesses and freelancers. Chatbase costs less, from $40/mo versus $45/mo for Crisp. Only Crisp has a free plan.
| Pricing | Paid · $40 | Freemium · $45 |
| Starting price | $40/mo | $45/mo |
| Free plan | No | Yes |
| Free trial | 7 days | 14 days |
| Built for | Small businesses | Small businesses, Freelancers |
| Platforms | web | web, ios, android, macos, windows |
| Country | US · 2023 | FR · 2015 |
| Rating | — | — |
Choose Chatbase if
SMBs wanting an AI support bot from their content quickly.
- Very fast setup
- Good for small businesses
- Actions extend beyond Q&A
Look elsewhere if: Teams needing complex, tested flows (Voiceflow, Botpress).
Choose Crisp if
Small teams and indie founders who want chat, inbox and help center in one affordable package.
- Per-workspace pricing, not per agent
- Many channels in one inbox
- Free plan with 2 seats and apps
Look elsewhere if: Large support organizations needing advanced analytics, QA and enterprise permissions.
Chatbase vs Crisp pricing
Chatbase
- Hobby$40/mo$32/mo billed annually; 700 message credits, 1 agent, 2 members
- Standard$150/mo$120/mo billed annually; 4,000 credits, 3 members
- Pro$500/mo$400/mo billed annually; 15,000 credits, 5 members
- EnterpriseCustomCustom usage
Crisp
- Free$02 seats, 100 customer profiles
- Mini$45/workspace/mo4 seats, 5,000 profiles, $5 AI credits
- Essentials$95/workspace/mo10 seats, 50,000 profiles, 2 sub-inboxes
- Plus$295/workspace/mo20+ seats, 200,000 profiles, 5 sub-inboxes
- EnterpriseCustomDedicated onboarding, custom SLAs, team training
Chatbase · Key features
- Train agents on websites, files and docs
- Embeddable chat widget
- Actions: booking, lookups, ticket creation
- Human handoff and lead capture
- Multi-channel deployment
- Analytics and conversation review
Cons
- Credit-based pricing
- Less control than Voiceflow
- Answer quality depends on source content
Crisp · Key features
- Live chat widget with mobile and desktop apps
- Shared inbox for email, Messenger, Instagram, WhatsApp, Telegram and SMS
- Knowledge base and chatbot builder
- Light CRM with contact profiles and segments
- Campaigns and sequences for onboarding emails
- Co-browsing, screen sharing and MagicReply AI
Cons
- Reporting and permissions are basic
- Knowledge base lacks advanced customization
- Email deliverability for campaigns is not its strength
Chatbase vs Crisp: FAQ
Which is cheaper, Chatbase or Crisp?
Chatbase starts at $40/mo and Crisp at $45/mo. Both prices are checked on the vendors' own pricing pages.
Do Chatbase and Crisp have a free plan?
Chatbase has no free plan, a 7-day free trial. Crisp has a free plan.