Ada vs Crisp
Ada and Crisp are both customer support tools. Ada is aimed at enterprise, while Crisp is aimed at small businesses and freelancers. Only Crisp has a free plan.
Enterprise AI agents that resolve support chats, emails and calls
Affordable all-in-one messaging and helpdesk
| Pricing | Paid | Freemium · $45 |
| Starting price | Not published | $45/mo |
| Free plan | No | Yes |
| Free trial | — | 14 days |
| Built for | Enterprise | Small businesses, Freelancers |
| Platforms | web | web, ios, android, macos, windows |
| Country | CA · 2016 | FR · 2015 |
| Rating | — | — |
Choose Ada if
Enterprise support organizations with very high conversation volume that want an AI agent to resolve tickets across chat, email and voice.
- Built for resolution, not just deflection, with actions in real systems
- Covers chat, email and voice from one agent
- Strong enterprise compliance for regulated industries
Look elsewhere if: Small and mid-size teams that want self-serve setup and per-resolution pricing (Intercom Fin or Tidio Lyro).
Choose Crisp if
Small teams and indie founders who want chat, inbox and help center in one affordable package.
- Per-workspace pricing, not per agent
- Many channels in one inbox
- Free plan with 2 seats and apps
Look elsewhere if: Large support organizations needing advanced analytics, QA and enterprise permissions.
Ada vs Crisp pricing
Ada
- EnterpriseCustomAnnual contract quoted after a demo; volume-based
Crisp
- Free$02 seats, 100 customer profiles
- Mini$45/workspace/mo4 seats, 5,000 profiles, $5 AI credits
- Essentials$95/workspace/mo10 seats, 50,000 profiles, 2 sub-inboxes
- Plus$295/workspace/mo20+ seats, 200,000 profiles, 5 sub-inboxes
- EnterpriseCustomDedicated onboarding, custom SLAs, team training
Ada · Key features
- AI agents for web and in-app messaging, email and voice
- Reasoning Engine that orchestrates several LLMs from one layer
- Actions that call your APIs to check orders, update accounts or refund
- Playbooks that turn multi-step support procedures into agent workflows
- Testing, coaching and analytics with an automated resolution metric
- Multilingual support with customer identity kept across channels
Cons
- No self-serve plan or public pricing
- Aimed at high-volume teams; overkill for small support desks
- Setup of actions and playbooks needs engineering time
Crisp · Key features
- Live chat widget with mobile and desktop apps
- Shared inbox for email, Messenger, Instagram, WhatsApp, Telegram and SMS
- Knowledge base and chatbot builder
- Light CRM with contact profiles and segments
- Campaigns and sequences for onboarding emails
- Co-browsing, screen sharing and MagicReply AI
Cons
- Reporting and permissions are basic
- Knowledge base lacks advanced customization
- Email deliverability for campaigns is not its strength
Ada vs Crisp: FAQ
Do Ada and Crisp have a free plan?
Ada has no free plan. Crisp has a free plan.
Which is better for small businesses, Ada or Crisp?
Crisp lists small businesses as a core audience, while Ada is aimed more at enterprise.