UserVoice
Enterprise product feedback portal with AI analysis and CRM data
UserVoice is a customer feedback & roadmaps tool for Enterprise and Small businesses, offered as paid. Founded in United States in 2008.
About UserVoice
UserVoice is a product feedback management platform founded in 2008 by Richard White, one of the earliest feedback-forum tools for software companies. It is now part of Curious, a holding company that acquires and runs software businesses. UserVoice collects feature requests from customers, sales and support teams, ties them to account data, and helps product managers decide what to build and tell customers when it ships.
Feedback arrives through branded portals with voting and status updates, in-app widgets, a Chrome extension that captures requests from email and helpdesk tools, Slack and CSV imports. Salesforce and HubSpot enrichment attaches revenue and segment data to each idea, and AI features detect themes, score urgency and sentiment, and answer questions about the feedback. Pricing is quote-based and tied to feedback volume, tools and integrations rather than seats, with a 30-day hands-on trial after a demo.
It fits B2B SaaS companies whose sales and success teams need feature requests weighted by revenue. Smaller teams usually find it heavy and expensive: Canny and Featurebase offer self-serve pricing and quick setup, while Productboard goes further into roadmapping and planning. The lack of public prices also makes comparison harder.
UserVoice lists SOC 2 Type II, GDPR compliance and WCAG accessibility, offers an Admin API, and has announced an MCP connection so AI assistants can query feedback. Tip: since pricing is not per seat, bring sales and support colleagues into the trial; real capture volume drives the quote.
Key features of UserVoice
- Branded feedback portals with voting, comments and status updates
- Chrome extension to log requests from email and helpdesk tools
- Salesforce and HubSpot enrichment to weight ideas by revenue
- AI theme detection plus sentiment and urgency scoring
- AI Agent that answers natural-language questions about feedback
- Internal roadmaps and bulk status notifications to requesters
- Jira and Azure DevOps sync to link ideas to delivery work
- Admin API with SOC 2 Type II and WCAG accessibility
Pros and cons
Pros
- Not priced per seat, so whole teams can capture feedback
- Strong revenue-weighted prioritization
- Mature Salesforce, Zendesk and Jira integrations
- Enterprise security and accessibility credentials
- Built-in loop closing that notifies customers on release
Cons
- No public pricing
- Expensive for startups and small teams
- Roadmapping is lighter than Productboard
- Setup and taxonomy design take real effort
- A demo is required before the trial
UserVoice pricing
UserVoice uses a paid model. A 30-day free trial is available.
| Plan | Price | Includes |
|---|---|---|
| Custom | Custom | Priced by feedback volume, tools and integrations, not seats |
Source: www.uservoice.com · checked on Oct 20, 2026
How UserVoice compares in Customer feedback & roadmaps
- Rank by votes
- #2 / 19
- Starting price
- —
- Free alternatives
- 1
0 votes from members
Category median is $54/mo
Free or open-source tools in Customer feedback & roadmaps
UserVoice ranks #2 of 19 customer feedback & roadmaps tools by community votes and is not directly comparable on price.
Common use cases
- 1Collecting feature requests from enterprise customers
- 2Letting CSMs log feedback from calls and emails
- 3Prioritizing roadmap items by account revenue
- 4Notifying customers automatically when requested features ship
- 5Running a public ideas portal for a SaaS product
Best for
B2B SaaS product teams that must tie feature requests from sales and support to account revenue.
Not ideal for
Startups wanting cheap self-serve voting boards or teams needing deep roadmapping (Canny, Productboard).
Integrations
- Salesforce
- HubSpot
- Zendesk
- Jira
- Azure DevOps
- Gainsight
- Slack
- Microsoft Teams
Our take
UserVoice remains a solid enterprise choice when revenue-weighted feedback from many internal teams matters most. Smaller teams will get faster value and visible pricing from Canny or Featurebase.
FAQ
- What is UserVoice?
- UserVoice is a Customer feedback & roadmaps tool: Enterprise product feedback portal with AI analysis and CRM data.
- How much does UserVoice cost?
- UserVoice uses a Paid model; see the vendor's pricing page for current plans.
- Does UserVoice have a free trial?
- Yes, UserVoice offers a 30-day free trial.
- What does UserVoice integrate with?
- UserVoice integrates with Salesforce, HubSpot, Zendesk, Jira, Azure DevOps, Gainsight and more.
- Which platforms does UserVoice support?
- UserVoice is available on web.
- Who is UserVoice for?
- B2B SaaS product teams that must tie feature requests from sales and support to account revenue.
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