UserVoice is a Customer feedback & roadmaps tool: Enterprise product feedback portal with AI analysis and CRM data.

How much does UserVoice cost?

UserVoice uses a Paid model; see the vendor's pricing page for current plans.

What are the best alternatives to UserVoice?

Community-listed alternatives to UserVoice include UserGuiding, Usersnap, Gleap, Productboard.

Does UserVoice have a free trial?

Yes, UserVoice offers a 30-day free trial.

What does UserVoice integrate with?

UserVoice integrates with Salesforce, HubSpot, Zendesk, Jira, Azure DevOps, Gainsight and more.

UserVoice

Enterprise product feedback portal with AI analysis and CRM data

PaidCustomer feedback & roadmaps

Visit website

UserVoice is a customer feedback & roadmaps tool for Enterprise and Small businesses, offered as paid. Based in United States, founded in 2008. Popular alternatives include UserGuiding, Usersnap, Gleap.

About UserVoice

UserVoice is a product feedback management platform founded in 2008 by Richard White, one of the earliest feedback-forum tools for software companies. It is now part of Curious, a holding company that acquires and runs software businesses. UserVoice collects feature requests from customers, sales and support teams, ties them to account data, and helps product managers decide what to build and tell customers when it ships.

Feedback arrives through branded portals with voting and status updates, in-app widgets, a Chrome extension that captures requests from email and helpdesk tools, Slack and CSV imports. Salesforce and HubSpot enrichment attaches revenue and segment data to each idea, and AI features detect themes, score urgency and sentiment, and answer questions about the feedback. Pricing is quote-based and tied to feedback volume, tools and integrations rather than seats, with a 30-day hands-on trial after a demo.

It fits B2B SaaS companies whose sales and success teams need feature requests weighted by revenue. Smaller teams usually find it heavy and expensive: Canny and Featurebase offer self-serve pricing and quick setup, while Productboard goes further into roadmapping and planning. The lack of public prices also makes comparison harder.

UserVoice lists SOC 2 Type II, GDPR compliance and WCAG accessibility, offers an Admin API, and has announced an MCP connection so AI assistants can query feedback. Tip: since pricing is not per seat, bring sales and support colleagues into the trial; real capture volume drives the quote.

Key features of UserVoice

Branded feedback portals with voting, comments and status updates
Chrome extension to log requests from email and helpdesk tools
Salesforce and HubSpot enrichment to weight ideas by revenue
AI theme detection plus sentiment and urgency scoring
AI Agent that answers natural-language questions about feedback
Internal roadmaps and bulk status notifications to requesters
Jira and Azure DevOps sync to link ideas to delivery work
Admin API with SOC 2 Type II and WCAG accessibility

Pros and cons

Pros

Not priced per seat, so whole teams can capture feedback
Strong revenue-weighted prioritization
Mature Salesforce, Zendesk and Jira integrations
Enterprise security and accessibility credentials
Built-in loop closing that notifies customers on release

Cons

No public pricing
Expensive for startups and small teams
Roadmapping is lighter than Productboard
Setup and taxonomy design take real effort
A demo is required before the trial

UserVoice pricing

UserVoice uses a paid model. A 30-day free trial is available.

Plan	Price	Includes
Custom	Custom	Priced by feedback volume, tools and integrations, not seats

Source: www.uservoice.com · checked on Oct 20, 2026

Are you the maker of UserVoice?

Show a price-verified badge on your site. It displays when we last checked your prices on your own pricing page and links back to this page.

Embed code

<a href="https://happyvalley.dev/tools/uservoice"><img src="https://happyvalley.dev/api/badge/uservoice?v=price" alt="Prices verified on Happy Valley" height="32"></a>

How UserVoice compares in Customer feedback & roadmaps

Rank by votes: #2 / 23
Starting price: —
Free alternatives: 1

UserVoice ranks #2 of 23 customer feedback & roadmaps tools by community votes and is not directly comparable on price.

Common use cases

1Collecting feature requests from enterprise customers
2Letting CSMs log feedback from calls and emails
3Prioritizing roadmap items by account revenue
4Notifying customers automatically when requested features ship
5Running a public ideas portal for a SaaS product

Best for

B2B SaaS product teams that must tie feature requests from sales and support to account revenue.

Not ideal for

Startups wanting cheap self-serve voting boards or teams needing deep roadmapping (Canny, Productboard).

Integrations

Salesforce
HubSpot
Zendesk
Jira
Azure DevOps
Gainsight
Slack
Microsoft Teams

Our take

UserVoice remains a solid enterprise choice when revenue-weighted feedback from many internal teams matters most. Smaller teams will get faster value and visible pricing from Canny or Featurebase.

FAQ

What is UserVoice?: UserVoice is a Customer feedback & roadmaps tool: Enterprise product feedback portal with AI analysis and CRM data.
How much does UserVoice cost?: UserVoice uses a Paid model; see the vendor's pricing page for current plans.
What are the best alternatives to UserVoice?: Community-listed alternatives to UserVoice include UserGuiding, Usersnap, Gleap, Productboard.
Does UserVoice have a free trial?: Yes, UserVoice offers a 30-day free trial.
What does UserVoice integrate with?: UserVoice integrates with Salesforce, HubSpot, Zendesk, Jira, Azure DevOps, Gainsight and more.
Which platforms does UserVoice support?: UserVoice is available on web.
Who is UserVoice for?: B2B SaaS product teams that must tie feature requests from sales and support to account revenue.

Alternatives to UserVoice

See all 10

UserGuiding
▲ 0
No-code product onboarding and in-app guides
Paid · $249Small businesses
checked Oct 20
Usersnap
▲ 0
Visual bug reports and feedback
Paid · $59Small businesses
checked Oct 20
Gleap
▲ 0
AI customer support with bug reports, session replay and code fixes
Paid · $35Small businesses
checked Oct 22
Productboard
▲ 0
Product management and feedback hub
PaidEnterprise
checked Oct 20
Inflight
▲ 0
Feedback layer for prototypes that hands comments to coding agents
Paid · $18Small businesses
checked Oct 22
Canny
▲ 0
Feature request boards and roadmaps
Freemium · $79Small businesses
checked Oct 20

More Customer feedback & roadmaps tools

See all 23

Faylee
▲ 0
Browser bug recorder that coding agents can read through MCP
Freemium · $15Developers
checked Oct 31
Hotjar
▲ 0
Heatmaps, recordings and surveys
Freemium · $49Small businesses
checked Oct 20
Upvoty
▲ 0
Feedback boards at indie prices
Paid · $15Small businesses
checked Oct 20
Sleekplan
▲ 0
Feedback, roadmap, changelog and NPS widget
Freemium · $13Small businesses
checked Oct 20
Formbricks
▲ 0
Open-source in-app surveys
Open source · $74Developers
checked Oct 20
Frill
▲ 0
Lightweight ideas board and announcements
Paid · $25Freelancers
checked Oct 20

Reviews

No reviews yet. Be the first to share real experience.