Canny is a customer feedback & roadmaps tool for Small businesses and Enterprise, offered as freemium ($79/mo). Founded in United States in 2017. Popular alternatives include Featurebase, Frill, Productboard.
About Canny
Canny is a product feedback management tool built by a small, remote-first team founded in Canada. It gives SaaS companies one place to collect, organize and act on feature requests: users post ideas and vote on public or private boards, product managers prioritize, and the team closes the loop by publishing a roadmap and announcing releases in a changelog.
The free plan covers a small number of tracked users, enough for an early product. The paid Pro plan is priced by tracked users and adds more integrations, custom domains and user segmentation, while the custom-priced Business plan adds SSO, white labeling and larger user volumes. Prioritization can weigh requests by votes, custom impact scores and revenue data pulled from CRMs such as HubSpot and Salesforce. Autopilot, Canny's AI layer, deduplicates feedback and extracts feature requests automatically from Intercom, Zendesk, Help Scout and sales call transcripts. Deep links to Jira, Linear, ClickUp and Asana keep feedback attached to the work.
Canny fits growth-stage SaaS teams with steady feedback volume and budget for integrations. Costs climb quickly as tracked users grow, the jump from the free plan to Pro is steep, and design customization is limited. Featurebase bundles feedback, help center and surveys for less, Nolt and Upvoty are simpler and cheaper, and Productboard suits teams that want feedback inside a full product management suite. Canny remains the best-known and most integrated option in the category.
Key features of Canny
- Feedback boards with voting and comments
- Prioritization with impact scores and revenue data
- Public roadmap and changelog
- Autopilot: AI deduplication and feedback extraction from support tools
- Integrations with CRMs, support and issue trackers
- User segmentation and custom fields (paid plans)
Pros and cons
Pros
- Mature and widely trusted
- Deep integrations with support and dev tools
- AI reduces feedback triage effort
- Free plan for small products
Cons
- Growth features are expensive
- Tracked-user limits on lower tiers
- UI customization is limited
- Competitors bundle more features cheaper
Canny pricing
Canny uses a freemium model.
| Plan | Price | Includes |
|---|---|---|
| Free | $0 | 25 tracked users, 5 managers, unlimited boards |
| Pro | $79 / mo | Starting price, billed yearly; 100+ tracked users, 10 managers |
| Business | Custom | Billed yearly; 5,000+ tracked users, SSO, CRM integrations |
Source: canny.io · checked on Oct 20, 2026
How Canny compares in Customer feedback & roadmaps
- Rank by votes
- #2 / 19
- Starting price
- $79
- Free alternatives
- 1
0 votes from members
46% above the category median ($54/mo)
Free or open-source tools in Customer feedback & roadmaps
Canny ranks #2 of 19 customer feedback & roadmaps tools by community votes and is priced above most tools in the category.
Common use cases
- 1Public feature request board for a SaaS
- 2Prioritizing roadmap by customer revenue
- 3Changelog announcements in-app and via email
- 4Extracting requests from Intercom conversations
Best for
Product teams at growth-stage SaaS with integration needs and budget.
Not ideal for
Early startups on a budget (Featurebase, Sleekplan) or teams wanting feedback inside their PM tool (Productboard).
Integrations
- Intercom
- Zendesk
- HubSpot
- Salesforce
- Jira
- Linear
- Asana
- ClickUp
- Slack
- Zapier
Our take
Canny is the gold standard for feedback boards and worth it when integrations matter. Smaller teams get 80% of it from Featurebase at a lower price.
FAQ
- What is Canny?
- Canny is a Customer feedback & roadmaps tool: Feature request boards and roadmaps.
- How much does Canny cost?
- Canny uses a Freemium model; paid plans start at $79 per month.
- What are the best alternatives to Canny?
- Community-listed alternatives to Canny include Featurebase, Frill, Productboard, Upvoty.
- What does Canny integrate with?
- Canny integrates with Intercom, Zendesk, HubSpot, Salesforce, Jira, Linear and more.
- Which platforms does Canny support?
- Canny is available on web.
- Who is Canny for?
- Product teams at growth-stage SaaS with integration needs and budget.
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