AloTech vs Hiver

AloTech is a Turkish cloud contact center platform founded by Cenk Soyak and İdris Avcı and selected as an Endeavor company in 2014. Outside Türkiye it sells the same product as Call Center Studio, running on Google Cloud. It replaces on-premise call center hardware with a browser-based system for inbound and outbound calls plus written channels.

Voice features include ACD, CTI, IVR, speech recognition and text-to-speech, number masking, predictive, preview and IVR dialers, answering machine detection and call and screen recording. Written channels cover web chat, WhatsApp, Facebook Messenger, Telegram, SMS, email and video calls. An AI layer adds AI Maestro, agent assist, AI-based quality scoring (CX Quality), CX Insights and accent neutralization. Pricing is per user per month in Turkish lira with no long-term commitment: a cheaper written-only package and a full voice plus written package.

It suits Turkish companies running 10 to several hundred agents, from e-commerce support teams to outsourcers. Bulutfon and Verimor are lighter, cheaper virtual PBX options for small offices; Zendesk and Freshdesk are ticketing tools that AloTech complements through its Zendesk CTI app. Genesys and Five9 compete for large global deployments.

AloTech reports 650+ customers, 20,000+ users and over 65 million call minutes a month, with ISO 27001:2022 and ISO 42001:2023 certificates. Call Center Studio partnered with Globe Business in the Philippines in November 2025, and in October 2026 Parloa named AloTech its strategic AI partner in Türkiye.

Hiver is a help desk built inside Gmail, made by a company founded in India and designed for Google Workspace teams. Instead of moving support, finance or HR email into a separate ticketing tool, Hiver turns shared addresses like support@ or billing@ into shared inboxes that appear in each agent's Gmail sidebar.

Agents can assign conversations, change status, add internal notes, see collision alerts when a colleague is replying and use shared templates. Managers get SLAs, rule-based automations, round-robin assignment, CSAT surveys and analytics on response and resolution times. The platform has expanded with live chat, a knowledge base, WhatsApp and voice channels, plus AI features that draft replies, summarize long threads and tag conversations. Pricing is per user per month across Growth, Pro and Elite tiers: Growth covers the shared inbox, AI agents and omnichannel basics, Pro adds a customer portal, SLAs and CSAT, and Elite adds AI quality assurance and AI insights.

Hiver suits small and mid-sized support, finance, operations and HR teams that live in Gmail and want structure without retraining. Adoption is fast because there is almost nothing new to learn. It is tied to Google Workspace, and very high-volume support teams with complex routing, multi-brand setups or deep reporting will find Zendesk, Freshdesk or Help Scout more capable. Front is a closer alternative for teams that want a dedicated shared inbox app across Gmail and Outlook.