Chatbase vs Hiver

Chatbase is a no-code platform for creating AI agents trained on a company's own content. Launched in 2023 as one of the first 'ChatGPT for your data' products, it lets a business point the tool at its website, upload PDFs and documents or connect help center content, and within minutes get an AI agent that answers questions in a branded chat widget.

Beyond answering questions, agents can perform actions such as booking meetings through calendar tools, looking up order information, capturing leads and creating support tickets, and they can hand conversations over to a human. Agents can be embedded on websites and connected to channels such as WhatsApp, Messenger, Instagram and Slack, and teams can choose among models from OpenAI, Anthropic and Google. Pricing is credit-based with no permanent free plan: a 7-day trial, then Hobby, Standard and Pro plans that add message credits, seats, integrations and advanced analytics.

Chatbase suits small and mid-sized businesses that want a website support or sales assistant quickly without designing conversation flows. Answer quality depends heavily on the source content, and teams that need tested multi-step flows, deep integrations or strict control will find more room in Botpress or Voiceflow. Companies already running a help desk may get better results from built-in agents such as Intercom Fin or Zendesk AI, which share ticket history and customer context.

Hiver is a help desk built inside Gmail, made by a company founded in India and designed for Google Workspace teams. Instead of moving support, finance or HR email into a separate ticketing tool, Hiver turns shared addresses like support@ or billing@ into shared inboxes that appear in each agent's Gmail sidebar.

Agents can assign conversations, change status, add internal notes, see collision alerts when a colleague is replying and use shared templates. Managers get SLAs, rule-based automations, round-robin assignment, CSAT surveys and analytics on response and resolution times. The platform has expanded with live chat, a knowledge base, WhatsApp and voice channels, plus AI features that draft replies, summarize long threads and tag conversations. Pricing is per user per month across Growth, Pro and Elite tiers: Growth covers the shared inbox, AI agents and omnichannel basics, Pro adds a customer portal, SLAs and CSAT, and Elite adds AI quality assurance and AI insights.

Hiver suits small and mid-sized support, finance, operations and HR teams that live in Gmail and want structure without retraining. Adoption is fast because there is almost nothing new to learn. It is tied to Google Workspace, and very high-volume support teams with complex routing, multi-brand setups or deep reporting will find Zendesk, Freshdesk or Help Scout more capable. Front is a closer alternative for teams that want a dedicated shared inbox app across Gmail and Outlook.