Ada vs Hiver
Ada and Hiver are both customer support tools. Ada is aimed at enterprise, while Hiver is aimed at small businesses.
| Pricing | Paid | Paid · $35 |
| Starting price | Not published | $35/mo |
| Free plan | No | No |
| Free trial | — | 7 days |
| Built for | Enterprise | Small businesses |
| Platforms | web | web |
| Country | CA · 2016 | IN · 2011 |
| Rating | — | — |
Choose Ada if
Enterprise support organizations with very high conversation volume that want an AI agent to resolve tickets across chat, email and voice.
- Built for resolution, not just deflection, with actions in real systems
- Covers chat, email and voice from one agent
- Strong enterprise compliance for regulated industries
Look elsewhere if: Small and mid-size teams that want self-serve setup and per-resolution pricing (Intercom Fin or Tidio Lyro).
Choose Hiver if
Google Workspace teams wanting help desk features in Gmail.
- No new interface to learn
- Fast adoption
- Good for Google Workspace teams
Look elsewhere if: Teams on Outlook or high-volume support.
Ada vs Hiver pricing
Ada
- EnterpriseCustomAnnual contract quoted after a demo; volume-based
Hiver
- Growth$35/user/mo$25/mo billed annually; AI agents, shared inbox, omnichannel
- Pro$65/user/mo$55/mo billed annually; customer portal, SLAs, CSAT
- Elite$95/user/mo$85/mo billed annually; AI QA and AI insights
Ada · Key features
- AI agents for web and in-app messaging, email and voice
- Reasoning Engine that orchestrates several LLMs from one layer
- Actions that call your APIs to check orders, update accounts or refund
- Playbooks that turn multi-step support procedures into agent workflows
- Testing, coaching and analytics with an automated resolution metric
- Multilingual support with customer identity kept across channels
Cons
- No self-serve plan or public pricing
- Aimed at high-volume teams; overkill for small support desks
- Setup of actions and playbooks needs engineering time
Hiver · Key features
- Shared inboxes in Gmail
- Assignments, notes and collision alerts
- SLAs and automations
- CSAT surveys and analytics
- Live chat and knowledge base
- AI drafting and summaries
Cons
- Tied to Gmail
- Less powerful than full help desks
- Per-user pricing
Ada vs Hiver: FAQ
Do Ada and Hiver have a free plan?
Ada has no free plan. Hiver has no free plan, a 7-day free trial.
Which is better for small businesses, Ada or Hiver?
Hiver lists small businesses as a core audience, while Ada is aimed more at enterprise.