Bulutfon vs Hiver

Bulutfon is a Turkish cloud phone system, often called a virtual PBX or bulut santral, built for small and mid-sized businesses in Turkey. Instead of buying and maintaining switchboard hardware in the office, companies get their phone numbers, call routing and reporting as a subscription service that works over the internet on desk phones, computers and mobile phones.

Businesses can use local geographic numbers and 0850 numbers, set up IVR menus that greet callers and route them to the right department, create call queues and ring groups, record calls, and receive voicemail by email. Employees answer calls from desktop and mobile softphone apps or IP desk phones, so remote and field teams stay on the same number. A web panel shows call reports, missed calls and agent performance, and integrations with CRM and help desk tools display caller details and log calls automatically, with an API for custom connections. Bulutfon operates under authorization from Turkey's telecom regulator (BTK) and is priced in Turkish lira per user or package.

Bulutfon fits Turkish SMBs, e-commerce companies, clinics, agencies and support teams that want a professional phone setup quickly and without hardware. Call recordings contain personal data, so businesses should handle them in line with KVKK. Local competitors such as Verimor and Netgsm offer similar cloud PBX services, while international VoIP tools like Aircall and Dialpad have richer integrations but weaker support for Turkish numbers, local billing and regulation.

Hiver is a help desk built inside Gmail, made by a company founded in India and designed for Google Workspace teams. Instead of moving support, finance or HR email into a separate ticketing tool, Hiver turns shared addresses like support@ or billing@ into shared inboxes that appear in each agent's Gmail sidebar.

Agents can assign conversations, change status, add internal notes, see collision alerts when a colleague is replying and use shared templates. Managers get SLAs, rule-based automations, round-robin assignment, CSAT surveys and analytics on response and resolution times. The platform has expanded with live chat, a knowledge base, WhatsApp and voice channels, plus AI features that draft replies, summarize long threads and tag conversations. Pricing is per user per month across Growth, Pro and Elite tiers: Growth covers the shared inbox, AI agents and omnichannel basics, Pro adds a customer portal, SLAs and CSAT, and Elite adds AI quality assurance and AI insights.

Hiver suits small and mid-sized support, finance, operations and HR teams that live in Gmail and want structure without retraining. Adoption is fast because there is almost nothing new to learn. It is tied to Google Workspace, and very high-volume support teams with complex routing, multi-brand setups or deep reporting will find Zendesk, Freshdesk or Help Scout more capable. Front is a closer alternative for teams that want a dedicated shared inbox app across Gmail and Outlook.