AloTech vs Desk360
AloTech and Desk360 are both Customer support tools. Here is how they compare on pricing, audience, platforms and community votes.
Cloud contact center software from Türkiye, sold abroad as CCS
Free WhatsApp Business API inbox with AI agent, from Teknasyon
| Pricing | Paid | Free |
| Built for | Small businesses, Enterprise | Small businesses, E-commerce |
| Platforms | web | web, ios, android |
| Country | TR | TR |
| Community votes | 0 | 0 |
| Rating | — | — |
AloTech
AloTech is a Turkish cloud contact center platform founded by Cenk Soyak and İdris Avcı and selected as an Endeavor company in 2014. Outside Türkiye it sells the same product as Call Center Studio, running on Google Cloud. It replaces on-premise call center hardware with a browser-based system for inbound and outbound calls plus written channels.
Voice features include ACD, CTI, IVR, speech recognition and text-to-speech, number masking, predictive, preview and IVR dialers, answering machine detection and call and screen recording. Written channels cover web chat, WhatsApp, Facebook Messenger, Telegram, SMS, email and video calls. An AI layer adds AI Maestro, agent assist, AI-based quality scoring (CX Quality), CX Insights and accent neutralization. Pricing is per user per month in Turkish lira with no long-term commitment: a cheaper written-only package and a full voice plus written package.
It suits Turkish companies running 10 to several hundred agents, from e-commerce support teams to outsourcers. Bulutfon and Verimor are lighter, cheaper virtual PBX options for small offices; Zendesk and Freshdesk are ticketing tools that AloTech complements through its Zendesk CTI app. Genesys and Five9 compete for large global deployments.
AloTech reports 650+ customers, 20,000+ users and over 65 million call minutes a month, with ISO 27001:2022 and ISO 42001:2023 certificates. Call Center Studio partnered with Globe Business in the Philippines in November 2025, and in October 2026 Parloa named AloTech its strategic AI partner in Türkiye.
Desk360
Desk360 is a customer communication product from Teknasyon, the Istanbul app developer. It started as an internal help desk, was opened to other companies around 2020 and, according to Teknasyon, reached 750 corporate customers in its first three months. The original product unified email, in-app messages, App Store and Google Play reviews, web forms, live chat and social channels into tickets, with a no-code mobile SDK for app developers.
Today the homepage is built around one job: running the WhatsApp Business API. Desk360 is an official WhatsApp Business Solution Provider, and the current product offers self-service API onboarding, a shared inbox in web and mobile apps, approved template messages for promotions and reminders, a public API and webhooks, virtual numbers for a local presence abroad, and an AI Agent that answers around the clock using ChatGPT. The platform is free: no panel, seat, message or number fee from Desk360. You pay only Meta's conversation charges and, for the AI Agent, OpenAI usage.
It fits small and mid-sized e-commerce brands that want WhatsApp support without paying a BSP markup. It is not a full help desk anymore: Zendesk and Freshdesk cover email, voice, SLAs and knowledge bases, while Respond.io or Gorgias add more channels and commerce integrations.
Buying tip: the legacy multichannel version still has a separate login, so check which product your contract covers. Meta's fees vary by country and category, and the pricing page notes the first 1,000 messages are free, so model costs using your own country rates.