Bulutfon vs Desk360
Bulutfon and Desk360 are both customer support tools. Bulutfon is aimed at small businesses, while Desk360 is aimed at small businesses and E-commerce. Only Desk360 has a free plan.
Bulutfon
Cloud phone system for Turkish businesses
Desk360
Free WhatsApp Business API inbox with AI agent, from Teknasyon
| Pricing | Paid | Free |
| Starting price | Not published | Not published |
| Free plan | No | Yes |
| Free trial | 14 days | — |
| Built for | Small businesses | Small businesses, E-commerce |
| Platforms | web, ios, android | web, ios, android |
| Country | TR · 2012 | TR |
| Rating | — | — |
Choose Bulutfon if
Turkish SMBs and customer service teams wanting a compliant cloud phone system.
- Local numbers and regulatory compliance in Turkey
- No hardware switchboard needed
- Integrates with common CRMs
Look elsewhere if: Global teams needing numbers in many countries.
Choose Desk360 if
Small and mid-sized e-commerce brands that want to run WhatsApp Business API support for free with unlimited agents.
- No Desk360 fee at all, only Meta and optional OpenAI costs
- Official WhatsApp Business Solution Provider
- Unlimited users makes it cheap to staff large support teams
Look elsewhere if: Teams that need email, voice, SLAs and a knowledge base in one help desk (Zendesk, Freshdesk).
Bulutfon vs Desk360 pricing
Bulutfon
- Sabit Telefon₺249/yrAnnual, taxes included
- Konuşma Paketifrom ₺150/mo250 min/mo; KDV and ÖİV included per table
- Dijital Faks₺690/yrAnnual, taxes included
- Hipcall Santral₺13.290/yr10 extensions, 5 concurrent calls
- Hipcall Çağrı Merkezi₺47.990/yr3 users, 5 numbers, 12-month recordings
Desk360
- Free$0Unlimited users; Meta message fees billed separately
- AI AgentContact salesRuns on ChatGPT; OpenAI usage fees apply
Bulutfon · Key features
- Virtual numbers including 0850 and local numbers
- IVR, routing, queues and business hours
- Call recording and voicemail to email
- Softphone apps for mobile and desktop
- CRM and help desk integrations with click-to-call
- Reporting and API
Cons
- Turkey-centric
- Fewer integrations than Aircall or Dialpad
- Advanced call center features limited
Desk360 · Key features
- Self-service WhatsApp Business API setup without coding
- Shared WhatsApp inbox in web, iOS and Android apps
- Approved template messages for promotions, reminders and notifications
- AI Agent built on ChatGPT for 24/7 automated replies
- Virtual numbers for local presence in international markets
- Public API and webhooks to send messages from your own systems
Cons
- Now focused on WhatsApp rather than full omnichannel ticketing
- AI Agent pricing is not published
- Integrations beyond the API are listed as coming soon
Bulutfon vs Desk360: FAQ
Do Bulutfon and Desk360 have a free plan?
Bulutfon has no free plan, a 14-day free trial. Desk360 has a free plan.