Canny vs Faylee
Canny and Faylee are both customer feedback & roadmaps tools. Canny is aimed at small businesses and enterprise, while Faylee is aimed at developers and small businesses. Faylee costs less, from $15/mo versus $79/mo for Canny. Both have a free plan.
Feature request boards and roadmaps
Browser bug recorder that coding agents can read through MCP
| Pricing | Freemium · $79 | Freemium · $15 |
| Starting price | $79/mo | $15/mo |
| Free plan | Yes | Yes |
| Free trial | — | 14 days |
| Built for | Small businesses, Enterprise | Developers, Small businesses |
| Platforms | web | web |
| Country | US · 2017 | RS |
| Rating | — | — |
Choose Canny if
Product teams at growth-stage SaaS with integration needs and budget.
- Mature and widely trusted
- Deep integrations with support and dev tools
- AI reduces feedback triage effort
Look elsewhere if: Early startups on a budget (Featurebase, Sleekplan) or teams wanting feedback inside their PM tool (Productboard).
Choose Faylee if
Web product teams that want bug reports their developers and AI coding agents can act on without asking for repro steps.
- Only members who record are billed; viewers are free
- MCP access is included on the free plan
- Secrets are masked in the browser before anything uploads
Look elsewhere if: Teams that need to record native desktop or mobile apps or collect design feedback from clients (Userback, Usersnap).
Canny vs Faylee pricing
Canny
- Free$025 tracked users, 5 managers, unlimited boards
- Pro$79/moStarting price, billed yearly; 100+ tracked users, 10 managers
- BusinessCustomBilled yearly; 5,000+ tracked users, SSO, CRM integrations
Faylee
- Free$03 members, 30 recordings/mo up to 5 min, 14-day history
- Team$15/member/moPer recording member; $12/mo billed yearly ($144/yr), 14-day trial
- EnterpriseCustomAnnual contract, invoicing, DPA, retention policies, SLA
Canny · Key features
- Feedback boards with voting and comments
- Prioritization with impact scores and revenue data
- Public roadmap and changelog
- Autopilot: AI deduplication and feedback extraction from support tools
- Integrations with CRMs, support and issue trackers
- User segmentation and custom fields (paid plans)
Cons
- Growth features are expensive
- Tracked-user limits on lower tiers
- UI customization is limited
Faylee · Key features
- Screen, console, network bodies, clicks and device on one timeline
- Instant replay of the last few minutes, kept locally until shared
- Page (DOM) replay alongside the video recording
- Copy as cURL, HAR export and source-mapped stack traces
- MCP server and CLI that let coding agents read reports and comment back
- Recording links and a site widget for customers (Team plan)
Cons
- Records only web pages in Chromium browsers, no desktop or mobile apps
- AI summaries and likely cause analysis require the Team plan
- Free recordings are hidden after 14 days
Canny vs Faylee: FAQ
Which is cheaper, Canny or Faylee?
Faylee starts at $15/mo and Canny at $79/mo. Both prices are checked on the vendors' own pricing pages.
Do Canny and Faylee have a free plan?
Yes, both Canny and Faylee have a free plan; paid plans add more usage and features.