Userback is a Customer feedback & roadmaps tool: Visual bug reporting and user feedback widget for web apps.

How much does Userback cost?

Userback uses a Freemium model; paid plans start at $39 per month.

What are the best alternatives to Userback?

Community-listed alternatives to Userback include Faylee, Inflight, Hotjar, SurveySparrow.

What does Userback integrate with?

Userback integrates with Jira, Linear, ClickUp, GitHub, Slack, Intercom and more.

Userback

Visual bug reporting and user feedback widget for web apps

Freemium · $39Customer feedback & roadmaps

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Userback is a customer feedback & roadmaps tool for Developers and Small businesses, offered as freemium ($39/mo). Based in Australia. Popular alternatives include Faylee, Inflight, Hotjar.

About Userback

Userback is a visual feedback and bug reporting tool from Brisbane, Australia, founded by Jon Tobin and Lee Le and backed by a 2022 seed round led by Craft Ventures. It adds a widget to your website or web app so users, clients and testers can report issues with annotated screenshots, screen recordings and automatically captured browser details and console logs, which removes most of the back-and-forth in bug triage.

Beyond the widget, Userback offers session replay that shows what a user did before reporting, in-app surveys and NPS, a feedback inbox with AI summaries, and an optional Feature Portal for ideas, voting and a public roadmap. Issues sync two-way with Jira, ClickUp and other trackers, and an MCP integration lets Claude, ChatGPT or Cursor read feedback directly. The free plan covers two seats and two sites, but feedback is only visible for seven days; paid plans scale by seats and sites, with replay, surveys and AI insights starting on Business.

Userback fits product teams, QA testers and web agencies collecting feedback from clients during builds. Usersnap is the closest rival with similar visual feedback, Canny and Featurebase focus on feature voting rather than bug capture, and Hotjar is stronger for behaviour analytics without reports.

Agencies should note that the site limit, not seats, is usually the binding constraint: Team allows five sites and Business 25, so count client projects before choosing.

Key features of Userback

Feedback widget with annotated screenshots and screen recordings
Automatic capture of browser, device and console logs
Session replay attached to each feedback report
In-app surveys and NPS prompts
Feature Portal with idea voting and public roadmap
AI summaries and insights across feedback items
Two-way sync with Jira and ClickUp, plus Linear and GitHub
MCP integration for Claude, ChatGPT and Cursor

Pros and cons

Pros

Bug reports arrive with full technical context
Non-technical clients can report issues easily
Broad project management integrations
Free plan lets you try the widget on real sites

Cons

Free plan hides feedback after seven days
Session replay and surveys require Business or higher
Feature Portal is a paid add-on on every paid plan
Site limits can push agencies into expensive tiers

Userback pricing

Userback uses a freemium model.

Plan	Price	Includes
Free	$0	2 seats, 2 sites; feedback visible for 7 days
Team	$39 / mo	$29/mo billed annually; 5 seats, 5 sites, Jira and ClickUp sync
Business	$99 / mo	$79/mo billed annually; unlimited seats, 25 sites, replay, surveys
Business Plus	$199 / mo	$159/mo billed annually; 50 sites, mobile SDK, API, webhooks
Feature Portal add-on	$39 / mo	$31/mo billed annually; ideas, voting and public roadmap

Source: userback.io · checked on Oct 20, 2026

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How Userback compares in Customer feedback & roadmaps

Rank by votes: #2 / 23
Starting price: $39
Free alternatives: 1

Userback ranks #2 of 23 customer feedback & roadmaps tools by community votes and is priced in line with the category.

Common use cases

1Collecting client feedback during website builds
2QA teams logging bugs straight into Jira with context
3Beta testing a SaaS product with real users
4Running in-app NPS surveys after onboarding
5Publishing a public roadmap with feature voting

Best for

Web agencies, QA teams and SaaS product teams that need visual bug reports with technical context.

Not ideal for

Teams that mainly want feature voting boards (Canny, Featurebase) or broad behaviour analytics and heatmaps (Hotjar).

Integrations

Jira
Linear
ClickUp
GitHub
Slack
Intercom
Zendesk
Zapier

Our take

Userback is one of the most complete visual feedback tools, combining bug capture, replay and surveys in one widget. Start on Team for client feedback, and move to Business only when you need session replay or more than five sites.

FAQ

What is Userback?: Userback is a Customer feedback & roadmaps tool: Visual bug reporting and user feedback widget for web apps.
How much does Userback cost?: Userback uses a Freemium model; paid plans start at $39 per month.
What are the best alternatives to Userback?: Community-listed alternatives to Userback include Faylee, Inflight, Hotjar, SurveySparrow.
What does Userback integrate with?: Userback integrates with Jira, Linear, ClickUp, GitHub, Slack, Intercom and more.
Which platforms does Userback support?: Userback is available on web.
Who is Userback for?: Web agencies, QA teams and SaaS product teams that need visual bug reports with technical context.

Alternatives to Userback

See all 10

Faylee
▲ 0
Browser bug recorder that coding agents can read through MCP
Freemium · $15Developers
checked Oct 31
Inflight
▲ 0
Feedback layer for prototypes that hands comments to coding agents
Paid · $18Small businesses
checked Oct 22
Hotjar
▲ 0
Heatmaps, recordings and surveys
Freemium · $49Small businesses
checked Oct 20
SurveySparrow
▲ 0
Conversational surveys, NPS and CX feedback for growing teams
Freemium · $19Small businesses
checked Oct 20
TheySaid
▲ 0
AI-moderated user tests and surveys with real or synthetic users
FreemiumSmall businesses
checked Oct 28
Gleap
▲ 0
AI customer support with bug reports, session replay and code fixes
Paid · $35Small businesses
checked Oct 22

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UserVoice
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Upvoty
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Feedback boards at indie prices
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checked Oct 20
Sleekplan
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Feedback, roadmap, changelog and NPS widget
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checked Oct 20
QuestionPro
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checked Oct 20
UserGuiding
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No-code product onboarding and in-app guides
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checked Oct 20
Frill
▲ 0
Lightweight ideas board and announcements
Paid · $25Freelancers
checked Oct 20

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