Userback
Visual bug reporting and user feedback widget for web apps
Userback is a customer feedback & roadmaps tool for Developers and Small businesses, offered as freemium ($39/mo). Founded in Australia in .
About Userback
Userback is a visual feedback and bug reporting tool from Brisbane, Australia, founded by Jon Tobin and Lee Le and backed by a 2022 seed round led by Craft Ventures. It adds a widget to your website or web app so users, clients and testers can report issues with annotated screenshots, screen recordings and automatically captured browser details and console logs, which removes most of the back-and-forth in bug triage.
Beyond the widget, Userback offers session replay that shows what a user did before reporting, in-app surveys and NPS, a feedback inbox with AI summaries, and an optional Feature Portal for ideas, voting and a public roadmap. Issues sync two-way with Jira, ClickUp and other trackers, and an MCP integration lets Claude, ChatGPT or Cursor read feedback directly. The free plan covers two seats and two sites, but feedback is only visible for seven days; paid plans scale by seats and sites, with replay, surveys and AI insights starting on Business.
Userback fits product teams, QA testers and web agencies collecting feedback from clients during builds. Usersnap is the closest rival with similar visual feedback, Canny and Featurebase focus on feature voting rather than bug capture, and Hotjar is stronger for behaviour analytics without reports.
Agencies should note that the site limit, not seats, is usually the binding constraint: Team allows five sites and Business 25, so count client projects before choosing.
Key features of Userback
- Feedback widget with annotated screenshots and screen recordings
- Automatic capture of browser, device and console logs
- Session replay attached to each feedback report
- In-app surveys and NPS prompts
- Feature Portal with idea voting and public roadmap
- AI summaries and insights across feedback items
- Two-way sync with Jira and ClickUp, plus Linear and GitHub
- MCP integration for Claude, ChatGPT and Cursor
Pros and cons
Pros
- Bug reports arrive with full technical context
- Non-technical clients can report issues easily
- Broad project management integrations
- Free plan lets you try the widget on real sites
Cons
- Free plan hides feedback after seven days
- Session replay and surveys require Business or higher
- Feature Portal is a paid add-on on every paid plan
- Site limits can push agencies into expensive tiers
Userback pricing
Userback uses a freemium model.
| Plan | Price | Includes |
|---|---|---|
| Free | $0 | 2 seats, 2 sites; feedback visible for 7 days |
| Team | $39 / mo | $29/mo billed annually; 5 seats, 5 sites, Jira and ClickUp sync |
| Business | $99 / mo | $79/mo billed annually; unlimited seats, 25 sites, replay, surveys |
| Business Plus | $199 / mo | $159/mo billed annually; 50 sites, mobile SDK, API, webhooks |
| Feature Portal add-on | $39 / mo | $31/mo billed annually; ideas, voting and public roadmap |
Source: userback.io · checked on Oct 20, 2026
How Userback compares in Customer feedback & roadmaps
- Rank by votes
- #2 / 19
- Starting price
- $39
- Free alternatives
- 1
0 votes from members
28% below the category median ($54/mo)
Free or open-source tools in Customer feedback & roadmaps
Userback ranks #2 of 19 customer feedback & roadmaps tools by community votes and is priced below most tools in the category.
Common use cases
- 1Collecting client feedback during website builds
- 2QA teams logging bugs straight into Jira with context
- 3Beta testing a SaaS product with real users
- 4Running in-app NPS surveys after onboarding
- 5Publishing a public roadmap with feature voting
Best for
Web agencies, QA teams and SaaS product teams that need visual bug reports with technical context.
Not ideal for
Teams that mainly want feature voting boards (Canny, Featurebase) or broad behaviour analytics and heatmaps (Hotjar).
Integrations
- Jira
- Linear
- ClickUp
- GitHub
- Slack
- Intercom
- Zendesk
- Zapier
Our take
Userback is one of the most complete visual feedback tools, combining bug capture, replay and surveys in one widget. Start on Team for client feedback, and move to Business only when you need session replay or more than five sites.
FAQ
- What is Userback?
- Userback is a Customer feedback & roadmaps tool: Visual bug reporting and user feedback widget for web apps.
- How much does Userback cost?
- Userback uses a Freemium model; paid plans start at $39 per month.
- What does Userback integrate with?
- Userback integrates with Jira, Linear, ClickUp, GitHub, Slack, Intercom and more.
- Which platforms does Userback support?
- Userback is available on web.
- Who is Userback for?
- Web agencies, QA teams and SaaS product teams that need visual bug reports with technical context.
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