AloTech vs Tidio
AloTech and Tidio are both Customer support tools. Here is how they compare on pricing, audience, platforms and community votes.
Cloud contact center software from Türkiye, sold abroad as CCS
Live chat and AI agent for small e-commerce
| Pricing | Paid | Freemium · $29 |
| Built for | Small businesses, Enterprise | Small businesses, E-commerce |
| Platforms | web | web, ios, android |
| Country | TR | PL · 2013 |
| Community votes | 0 | 0 |
| Rating | — | — |
AloTech
AloTech is a Turkish cloud contact center platform founded by Cenk Soyak and İdris Avcı and selected as an Endeavor company in 2014. Outside Türkiye it sells the same product as Call Center Studio, running on Google Cloud. It replaces on-premise call center hardware with a browser-based system for inbound and outbound calls plus written channels.
Voice features include ACD, CTI, IVR, speech recognition and text-to-speech, number masking, predictive, preview and IVR dialers, answering machine detection and call and screen recording. Written channels cover web chat, WhatsApp, Facebook Messenger, Telegram, SMS, email and video calls. An AI layer adds AI Maestro, agent assist, AI-based quality scoring (CX Quality), CX Insights and accent neutralization. Pricing is per user per month in Turkish lira with no long-term commitment: a cheaper written-only package and a full voice plus written package.
It suits Turkish companies running 10 to several hundred agents, from e-commerce support teams to outsourcers. Bulutfon and Verimor are lighter, cheaper virtual PBX options for small offices; Zendesk and Freshdesk are ticketing tools that AloTech complements through its Zendesk CTI app. Genesys and Five9 compete for large global deployments.
AloTech reports 650+ customers, 20,000+ users and over 65 million call minutes a month, with ISO 27001:2022 and ISO 42001:2023 certificates. Call Center Studio partnered with Globe Business in the Philippines in November 2025, and in October 2026 Parloa named AloTech its strategic AI partner in Türkiye.
Tidio
Tidio is a customer service platform for small and mid-size online businesses, founded in Poland in 2013. It combines live chat, a shared help desk, no-code chatbots and Lyro, an AI agent that answers customer questions using the company's help content, in one website widget and one inbox.
Live chat and messages from email, Messenger, Instagram and WhatsApp land in a shared inbox where agents can reply, assign and tag conversations. Chatbot flows built in a visual editor greet visitors, collect leads, recommend products or recover abandoned carts, while Lyro handles common questions in natural language and hands complex cases to a human. Integrations with Shopify, WooCommerce, BigCommerce and WordPress show order details inside the conversation and let agents check order status. The free plan includes a limited number of conversations and Lyro replies each month; Starter and Growth raise conversation limits and add analytics and permissions; and Plus offers custom quotas and dedicated support. Lyro usage beyond the included allowance is priced separately.
Tidio fits Shopify and WooCommerce stores and small service businesses that want affordable live chat and a first AI agent without a complex setup. Pricing based on conversation volume can climb as traffic grows, and reporting, workflows and integrations are lighter than in enterprise help desks. Gorgias is deeper for e-commerce support teams, Intercom and Zendesk suit larger teams with advanced automation and analytics, and Crisp or tawk.to are budget alternatives for basic chat.