AfterShip vs Gorgias
AfterShip and Gorgias are both E-commerce tools aimed at E-commerce and small businesses. Gorgias costs less, from $10/mo versus $29/mo for AfterShip. Only AfterShip has a free plan.
Shipment tracking, returns and post-purchase suite for online stores
Helpdesk built for Shopify merchants
| Pricing | Freemium · $29 | Paid · $10 |
| Starting price | $29/mo | $10/mo |
| Free plan | Yes | No |
| Free trial | 7 days | 7 days |
| Built for | E-commerce, Small businesses, Enterprise | E-commerce, Small businesses |
| Platforms | web, ios, android | web, ios, android |
| Country | — | US · 2015 |
| Rating | — | — |
Choose AfterShip if
Shopify and multi-channel ecommerce brands shipping thousands of orders a year that want branded tracking and fewer support tickets.
- Very wide carrier coverage for cross-border sellers
- Measurably cuts where-is-my-order support tickets
- Deep Shopify integration with a free starter app plan
Look elsewhere if: Merchants mainly looking for discounted shipping labels (Shippo, ShipStation) or an all-in-one EU shipping tool (Sendcloud).
Choose Gorgias if
E-commerce brands on Shopify or BigCommerce.
- Built for Shopify workflows
- Ticket-based pricing
- Strong automation
Look elsewhere if: SaaS or B2B support (Help Scout, Zendesk).
AfterShip vs Gorgias pricing
AfterShip
- Free (Shopify app)$0Shopify App Store plan with 50 shipments a month
- Tracking Essentials$35/mo$29/mo billed yearly; 6,000 shipments/yr, $0.08 overage
- Tracking Premium$70/mo$59/mo billed yearly; 6,000 shipments/yr, API and webhooks
- EnterpriseCustomCustom volumes, SLAs and support
Gorgias
- Starter$10/mo50 tickets/mo; monthly billing only
- Basic$60/mo$50/mo billed annually; 300 tickets/mo
- Pro$360/mo$300/mo billed annually; 2,000 tickets/mo
- Advanced$900/mo$750/mo billed annually; 5,000 tickets/mo
- AI Agent$1.00/automated interaction$0.85-$1.00 depending on plan; optional add-on
AfterShip · Key features
- Branded tracking pages with product recommendations
- Email and SMS delivery notifications across 1,300+ carriers
- AI-predicted estimated delivery dates on product and checkout pages
- Self-serve returns and exchanges portal (AfterShip Returns)
- Shipping labels and rate comparison (AfterShip Shipping)
- Shipping protection priced per declared order value
Cons
- Pricing differs between direct site and Shopify App Store
- API access requires Premium, not Essentials
- Overage fees per shipment add up during peak season
Gorgias · Key features
- E-commerce help desk with order data
- Order edits, refunds and discounts in tickets
- Omnichannel: email, chat, social, SMS, voice
- Automations and macros
- AI agent for common questions
- Revenue attribution of support
Cons
- Costs scale with ticket volume
- AI agent costs extra
- Less suited outside e-commerce
AfterShip vs Gorgias: FAQ
Which is cheaper, AfterShip or Gorgias?
Gorgias starts at $10/mo and AfterShip at $29/mo. Both prices are checked on the vendors' own pricing pages.
Do AfterShip and Gorgias have a free plan?
AfterShip has a free plan. Gorgias has no free plan, a 7-day free trial.