Ada vs Gorgias
Ada and Gorgias are both customer support tools. Ada is aimed at enterprise, while Gorgias is aimed at E-commerce and small businesses.
Enterprise AI agents that resolve support chats, emails and calls
Helpdesk built for Shopify merchants
| Pricing | Paid | Paid · $10 |
| Starting price | Not published | $10/mo |
| Free plan | No | No |
| Free trial | — | 7 days |
| Built for | Enterprise | E-commerce, Small businesses |
| Platforms | web | web, ios, android |
| Country | CA · 2016 | US · 2015 |
| Rating | — | — |
Choose Ada if
Enterprise support organizations with very high conversation volume that want an AI agent to resolve tickets across chat, email and voice.
- Built for resolution, not just deflection, with actions in real systems
- Covers chat, email and voice from one agent
- Strong enterprise compliance for regulated industries
Look elsewhere if: Small and mid-size teams that want self-serve setup and per-resolution pricing (Intercom Fin or Tidio Lyro).
Choose Gorgias if
E-commerce brands on Shopify or BigCommerce.
- Built for Shopify workflows
- Ticket-based pricing
- Strong automation
Look elsewhere if: SaaS or B2B support (Help Scout, Zendesk).
Ada vs Gorgias pricing
Ada
- EnterpriseCustomAnnual contract quoted after a demo; volume-based
Gorgias
- Starter$10/mo50 tickets/mo; monthly billing only
- Basic$60/mo$50/mo billed annually; 300 tickets/mo
- Pro$360/mo$300/mo billed annually; 2,000 tickets/mo
- Advanced$900/mo$750/mo billed annually; 5,000 tickets/mo
- AI Agent$1.00/automated interaction$0.85-$1.00 depending on plan; optional add-on
Ada · Key features
- AI agents for web and in-app messaging, email and voice
- Reasoning Engine that orchestrates several LLMs from one layer
- Actions that call your APIs to check orders, update accounts or refund
- Playbooks that turn multi-step support procedures into agent workflows
- Testing, coaching and analytics with an automated resolution metric
- Multilingual support with customer identity kept across channels
Cons
- No self-serve plan or public pricing
- Aimed at high-volume teams; overkill for small support desks
- Setup of actions and playbooks needs engineering time
Gorgias · Key features
- E-commerce help desk with order data
- Order edits, refunds and discounts in tickets
- Omnichannel: email, chat, social, SMS, voice
- Automations and macros
- AI agent for common questions
- Revenue attribution of support
Cons
- Costs scale with ticket volume
- AI agent costs extra
- Less suited outside e-commerce
Ada vs Gorgias: FAQ
Do Ada and Gorgias have a free plan?
Ada has no free plan. Gorgias has no free plan, a 7-day free trial.
Which is better for small businesses, Ada or Gorgias?
Gorgias lists small businesses as a core audience, while Ada is aimed more at enterprise.