Bitrix24 vs Freshsales

Bitrix24 is an all-in-one business suite that combines CRM, task and project management, team chat and video calls, an intranet, a website and store builder and HR tools. It launched in 2012 from the team behind Bitrix, a web software company founded in 1998 in Kaliningrad, Russia, and the company says more than 15 million organizations have chosen it. Its core job is to give an SMB one workspace for selling, collaborating and running internal processes.

The CRM covers leads, deals, pipelines, invoices, estimates, web forms and a contact center that pulls in email, telephony, WhatsApp and messengers. Tasks support Kanban, Gantt and time tracking, and CoPilot adds AI across CRM, tasks, chat and calls. Pricing is per organization, not per user: a free plan for 1-2 users, then Basic (5 users), Standard (50), Professional (100) and Enterprise from 250 users. A self-hosted on-premise edition is sold separately.

Bitrix24 fits cost-conscious SMBs that want many tools for one flat price. The trade-offs are a crowded interface with a steep learning curve and modules that are shallower than best-of-breed tools. HubSpot has a cleaner CRM and stronger marketing automation, Zoho CRM offers deeper customization inside a wider app suite, and monday.com is easier for project-centric teams.

The 2026 push is Vibecode, which lets users describe apps, agents and chatbots in an AI chat and connect them to their account, alongside an MCP server. Use the free 15-day trial of the top tiers, and compare annual prices: Standard drops from $144 to $99 a month for up to 50 users.

Freshsales is the sales CRM from Freshworks, the company founded in Chennai, India in 2010 as Freshdesk, now headquartered in San Mateo, California and listed on Nasdaq since 2021. It gives sales teams contact and account records, visual deal pipelines and built-in channels for email, phone and chat, so reps can work leads without bolting on separate tools.

The Growth plan covers kanban pipelines, lifecycle stages, email templates, built-in calling and basic workflows. Pro adds contact scoring, deal insights from Freddy AI, sales sequences, custom sales activities and territory management. Enterprise adds forecasting insights, custom modules, field-level permissions, a sandbox and audit logs. A Freddy AI Agent add-on for customer-facing bots is billed per 100 sessions, and Freshsales Suite bundles the CRM with Freshmarketer for marketing automation.

Freshsales fits small and mid-size sales teams that want more out of the box than Pipedrive at a similar per-seat price, especially companies already using Freshdesk for support. HubSpot has a stronger marketing ecosystem and free CRM, Zoho CRM is deeper to customize, and Salesforce remains the choice for complex enterprise processes. Close is a lighter alternative for call-heavy inside sales.

Buying tip: the pricing page now lists only paid plans with a 21-day free trial; older reviews mention a free plan that is no longer offered there. Displayed prices assume annual billing: Growth is $9 per user billed annually versus $11 month to month. Freshworks accepts Visa, Mastercard, Discover and American Express.