Bitrix24 vs Freshsales
Bitrix24 and Freshsales are both CRM tools aimed at small businesses and enterprise. Freshsales costs less, from $11/mo versus $69/mo for Bitrix24. Only Bitrix24 has a free plan.
CRM, tasks, chat and intranet suite for SMBs with a free plan
Sales CRM with built-in phone, email and Freddy AI for SMB teams
| Pricing | Freemium · $69 | Paid · $11 |
| Starting price | $69/mo | $11/mo |
| Free plan | Yes | No |
| Free trial | 15 days | 21 days |
| Built for | Small businesses, Enterprise | Small businesses, Enterprise |
| Platforms | web, windows, macos, linux, ios, android | web, ios, android |
| Country | — · 2012 | US |
| Rating | — | — |
Choose Bitrix24 if
SMBs that want CRM, tasks, chat and an intranet under one flat monthly price.
- Flat per-organization pricing instead of per-user fees
- Usable free plan for one or two people
- Replaces separate CRM, task, chat, intranet and site tools
Look elsewhere if: Teams that want a polished, focused CRM or project tool (HubSpot, Zoho CRM, monday.com).
Choose Freshsales if
Small and mid-size B2B sales teams that want a reasonably priced CRM with built-in calling, email and AI scoring, especially Freshdesk customers.
- Low entry price with phone and email built in
- Clean interface that new reps learn quickly
- AI scoring and deal insights included from Pro
Look elsewhere if: Teams that want a free CRM with deep marketing tools or highly custom enterprise processes (HubSpot or Salesforce).
Bitrix24 vs Freshsales pricing
Bitrix24
- Free$01-2 users, 5 GB, basic CRM, tasks, chat and video calls
- Basic$69/mo$49/mo billed annually; 5 users, 24 GB, sales pipelines
- Standard$144/mo$99/mo billed annually; 50 users, 100 GB, e-signature
- Professional$289/mo$199/mo billed annually; 100 users, 1 TB, automation, HR
- EnterpriseFrom $579/moFrom $399/mo billed annually; 250 to 10,000 users
Freshsales
- Growth$11/user/mo$9 billed annually; pipelines, built-in phone and email
- Pro$47/user/mo$39 billed annually; contact scoring, deal insights, sequences
- Enterprise$71/user/mo$59 billed annually; forecasting, sandbox, audit logs
- Freddy AI Agent$49/100 sessionsAdd-on; 500 free bot sessions once per account
Bitrix24 · Key features
- CRM with leads, deals, multiple pipelines, invoices and estimates
- Contact center combining email, telephony, WhatsApp and messengers
- Tasks and projects with Kanban, Gantt charts and time tracking
- Team chat, video calls, shared calendars and drive in one workspace
- Website, landing page and online store builder with web forms
- Workflow automation, RPA and approvals on higher plans
Cons
- Interface is crowded and takes time to learn
- Individual modules are shallower than best-of-breed tools
- Free plan is capped at 1-2 users and 5 GB
Freshsales · Key features
- Kanban deal pipelines with drag-and-drop stages
- Built-in email, phone and chat inside contact records
- Freddy AI contact scoring and deal insights on Pro and above
- Sales sequences for automated multi-step follow-ups
- Workflows to automate assignments, updates and tasks
- Territory management and custom sales activities
Cons
- No free plan on the current pricing page
- Sequences and scoring require Pro, not the entry tier
- Customization is shallower than Salesforce or Zoho CRM
Bitrix24 vs Freshsales: FAQ
Which is cheaper, Bitrix24 or Freshsales?
Freshsales starts at $11/mo and Bitrix24 at $69/mo. Both prices are checked on the vendors' own pricing pages.
Do Bitrix24 and Freshsales have a free plan?
Bitrix24 has a free plan. Freshsales has no free plan, a 21-day free trial.