Chatbase vs Chatwoot
Chatbase and Chatwoot are both customer support tools. Chatbase is aimed at small businesses, while Chatwoot is aimed at developers and small businesses. Chatwoot costs less, from $19/mo versus $40/mo for Chatbase. Only Chatwoot has a free plan.
| Pricing | Paid · $40 | Open source · $19 |
| Starting price | $40/mo | $19/mo |
| Free plan | No | Yes |
| Free trial | 7 days | 15 days |
| Built for | Small businesses | Developers, Small businesses |
| Platforms | web | web, ios, android |
| Country | US · 2023 | IN · 2019 |
| Rating | — | — |
Choose Chatbase if
SMBs wanting an AI support bot from their content quickly.
- Very fast setup
- Good for small businesses
- Actions extend beyond Q&A
Look elsewhere if: Teams needing complex, tested flows (Voiceflow, Botpress).
Choose Chatwoot if
Companies that want open source, WhatsApp-first support or a low-cost Intercom alternative.
- Open source with permissive license
- Excellent WhatsApp and social channel coverage
- Affordable cloud pricing
Look elsewhere if: Enterprises needing deep analytics, WFM and voice.
Chatbase vs Chatwoot pricing
Chatbase
- Hobby$40/mo$32/mo billed annually; 700 message credits, 1 agent, 2 members
- Standard$150/mo$120/mo billed annually; 4,000 credits, 3 members
- Pro$500/mo$400/mo billed annually; 15,000 credits, 5 members
- EnterpriseCustomCustom usage
Chatwoot
- Community (self-hosted)$0Free forever, self-hosted
- Hacker (Cloud)$02 agents, 500 conversations/mo, live chat only
- Startups$19/agent/moAll channels, 300 Captain AI credits/mo
- Business$39/agent/moVoice, automation, 500 Captain AI credits/mo
- Enterprise$99/agent/moSSO/SAML, audit logs, 800 Captain AI credits/mo
Chatbase · Key features
- Train agents on websites, files and docs
- Embeddable chat widget
- Actions: booking, lookups, ticket creation
- Human handoff and lead capture
- Multi-channel deployment
- Analytics and conversation review
Cons
- Credit-based pricing
- Less control than Voiceflow
- Answer quality depends on source content
Chatwoot · Key features
- Omnichannel inbox with WhatsApp, Instagram, Messenger, Telegram, SMS
- Website live chat widget and help center
- Automation rules, macros, canned responses and labels
- Captain AI agent and copilot
- Campaigns (ongoing and one-off) and CSAT surveys
- Self-hosted (Docker, Heroku, Kubernetes) or cloud
Cons
- Reporting is basic
- Self-hosting needs ops attention
- Fewer integrations than Zendesk
Chatbase vs Chatwoot: FAQ
Which is cheaper, Chatbase or Chatwoot?
Chatwoot starts at $19/mo and Chatbase at $40/mo. Both prices are checked on the vendors' own pricing pages.
Do Chatbase and Chatwoot have a free plan?
Chatbase has no free plan, a 7-day free trial. Chatwoot has a free plan.