Bitrix24
CRM, tasks, chat and intranet suite for SMBs with a free plan
Bitrix24 is a CRM tool for Small businesses and Enterprise, offered as freemium ($69/mo). Founded in in 2012.
About Bitrix24
Bitrix24 is an all-in-one business suite that combines CRM, task and project management, team chat and video calls, an intranet, a website and store builder and HR tools. It launched in 2012 from the team behind Bitrix, a web software company founded in 1998 in Kaliningrad, Russia, and the company says more than 15 million organizations have chosen it. Its core job is to give an SMB one workspace for selling, collaborating and running internal processes.
The CRM covers leads, deals, pipelines, invoices, estimates, web forms and a contact center that pulls in email, telephony, WhatsApp and messengers. Tasks support Kanban, Gantt and time tracking, and CoPilot adds AI across CRM, tasks, chat and calls. Pricing is per organization, not per user: a free plan for 1-2 users, then Basic (5 users), Standard (50), Professional (100) and Enterprise from 250 users. A self-hosted on-premise edition is sold separately.
Bitrix24 fits cost-conscious SMBs that want many tools for one flat price. The trade-offs are a crowded interface with a steep learning curve and modules that are shallower than best-of-breed tools. HubSpot has a cleaner CRM and stronger marketing automation, Zoho CRM offers deeper customization inside a wider app suite, and monday.com is easier for project-centric teams.
The 2026 push is Vibecode, which lets users describe apps, agents and chatbots in an AI chat and connect them to their account, alongside an MCP server. Use the free 15-day trial of the top tiers, and compare annual prices: Standard drops from $144 to $99 a month for up to 50 users.
Key features of Bitrix24
- CRM with leads, deals, multiple pipelines, invoices and estimates
- Contact center combining email, telephony, WhatsApp and messengers
- Tasks and projects with Kanban, Gantt charts and time tracking
- Team chat, video calls, shared calendars and drive in one workspace
- Website, landing page and online store builder with web forms
- Workflow automation, RPA and approvals on higher plans
- CoPilot AI across CRM, tasks, chat and video calls
- On-premise edition and the Vibecode AI app builder
Pros and cons
Pros
- Flat per-organization pricing instead of per-user fees
- Usable free plan for one or two people
- Replaces separate CRM, task, chat, intranet and site tools
- Turkish-language version available at bitrix24.com.tr
- Self-hosted on-premise option for data control
Cons
- Interface is crowded and takes time to learn
- Individual modules are shallower than best-of-breed tools
- Free plan is capped at 1-2 users and 5 GB
- User caps per tier force steep price jumps as teams grow
- Support quality varies by reseller partner
Bitrix24 pricing
Bitrix24 uses a freemium model. A 15-day free trial is available.
| Plan | Price | Includes |
|---|---|---|
| Free | $0 | 1-2 users, 5 GB, basic CRM, tasks, chat and video calls |
| Basic | $69 / mo | $49/mo billed annually; 5 users, 24 GB, sales pipelines |
| Standard | $144 / mo | $99/mo billed annually; 50 users, 100 GB, e-signature |
| Professional | $289 / mo | $199/mo billed annually; 100 users, 1 TB, automation, HR |
| Enterprise | From $579 / mo | From $399/mo billed annually; 250 to 10,000 users |
Source: www.bitrix24.com · checked on Oct 20, 2026
How Bitrix24 compares in CRM
- Rank by votes
- #2 / 19
- Starting price
- $69
- Free alternatives
- 2
0 votes from members
245% above the category median ($20/mo)
Free or open-source tools in CRM
Bitrix24 ranks #2 of 19 crm tools by community votes and is priced above most tools in the category.
Common use cases
- 1Running a sales pipeline with WhatsApp and phone leads in one CRM
- 2Managing client projects with Gantt charts and time tracking
- 3Replacing a separate intranet, chat and video tool for a 50-person firm
- 4Building landing pages with web forms that feed the CRM
- 5Automating approval workflows for HR requests
Best for
SMBs that want CRM, tasks, chat and an intranet under one flat monthly price.
Not ideal for
Teams that want a polished, focused CRM or project tool (HubSpot, Zoho CRM, monday.com).
Integrations
- Telegram
- Gmail
- Google Calendar
- Microsoft Outlook
- Zapier
- REST API
- MCP server
Our take
Bitrix24 gives more features per dollar than almost any suite, which makes it a strong pick for budget-conscious SMBs willing to invest in setup. If your team values simplicity over breadth, start with HubSpot's free CRM or monday.com instead.
FAQ
- What is Bitrix24?
- Bitrix24 is a CRM tool: CRM, tasks, chat and intranet suite for SMBs with a free plan.
- How much does Bitrix24 cost?
- Bitrix24 uses a Freemium model; paid plans start at $69 per month.
- Does Bitrix24 have a free trial?
- Yes, Bitrix24 offers a 15-day free trial.
- What does Bitrix24 integrate with?
- Bitrix24 integrates with WhatsApp, Telegram, Gmail, Google Calendar, Microsoft Outlook, Zapier and more.
- Which platforms does Bitrix24 support?
- Bitrix24 is available on web, windows, macos, linux, ios, android.
- Who is Bitrix24 for?
- SMBs that want CRM, tasks, chat and an intranet under one flat monthly price.
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