UserVoice vs Yotpo
UserVoice and Yotpo are both customer feedback & roadmaps tools. UserVoice is aimed at enterprise and small businesses, while Yotpo is aimed at E-commerce and small businesses. Only Yotpo has a free plan.
Enterprise product feedback portal with AI analysis and CRM data
Product reviews, UGC and loyalty programs for e-commerce brands
| Pricing | Paid | Freemium · $89 |
| Starting price | Not published | $89/mo |
| Free plan | No | Yes |
| Free trial | 30 days | — |
| Built for | Enterprise, Small businesses | E-commerce, Small businesses, Enterprise |
| Platforms | web | web |
| Country | US · 2008 | US · 2011 |
| Rating | — | — |
Choose UserVoice if
B2B SaaS product teams that must tie feature requests from sales and support to account revenue.
- Not priced per seat, so whole teams can capture feedback
- Strong revenue-weighted prioritization
- Mature Salesforce, Zendesk and Jira integrations
Look elsewhere if: Startups wanting cheap self-serve voting boards or teams needing deep roadmapping (Canny, Productboard).
Choose Yotpo if
Growing Shopify and mid-market e-commerce brands that want reviews, UGC and loyalty managed in one platform.
- Reviews and loyalty from one vendor with shared customer data
- Mature, customizable on-site widgets
- Strong Shopify and Shopify Plus support
Look elsewhere if: Small stores that only need low-cost reviews or a simple referral program (ReferralCandy, GrowSurf, Klaviyo Reviews).
UserVoice vs Yotpo pricing
UserVoice
- CustomCustomPriced by feedback volume, tools and integrations, not seats
Yotpo
- Reviews Free$0Limited plan for up to 50 orders per month
- Reviews Starter$89/moUp to 500 orders/mo; branded reviews and on-site display
- Reviews Pro$169/moAdds Google seller ratings and AI display and writing tools
- Loyalty & ReferralsFrom $199/moFree plan available; paid tiers start at $199/mo
- Premium / EnterpriseCustomAI summaries, syndication, dedicated CSM, custom API
UserVoice · Key features
- Branded feedback portals with voting, comments and status updates
- Chrome extension to log requests from email and helpdesk tools
- Salesforce and HubSpot enrichment to weight ideas by revenue
- AI theme detection plus sentiment and urgency scoring
- AI Agent that answers natural-language questions about feedback
- Internal roadmaps and bulk status notifications to requesters
Cons
- No public pricing
- Expensive for startups and small teams
- Roadmapping is lighter than Productboard
Yotpo · Key features
- Automated review request emails with photo and video upload
- On-site star ratings, review widgets and Q&A
- Google seller ratings and review syndication to retailers
- AI review summaries and AI-assisted review writing for shoppers
- Points, VIP tiers, rewards and refer-a-friend programs
- Discover tracking of how AI assistants recommend your products
Cons
- Paid tiers are pricey compared with review-only apps
- Order caps push growing stores into higher plans quickly
- Premium and Enterprise need sales calls and custom quotes
UserVoice vs Yotpo: FAQ
Do UserVoice and Yotpo have a free plan?
UserVoice has no free plan, a 30-day free trial. Yotpo has a free plan.