Faylee vs UserVoice
Faylee and UserVoice are both customer feedback & roadmaps tools. Faylee is aimed at developers and small businesses, while UserVoice is aimed at enterprise and small businesses. Only Faylee has a free plan.
Browser bug recorder that coding agents can read through MCP
Enterprise product feedback portal with AI analysis and CRM data
| Pricing | Freemium · $15 | Paid |
| Starting price | $15/mo | Not published |
| Free plan | Yes | No |
| Free trial | 14 days | 30 days |
| Built for | Developers, Small businesses | Enterprise, Small businesses |
| Platforms | web | web |
| Country | RS | US · 2008 |
| Rating | — | — |
Choose Faylee if
Web product teams that want bug reports their developers and AI coding agents can act on without asking for repro steps.
- Only members who record are billed; viewers are free
- MCP access is included on the free plan
- Secrets are masked in the browser before anything uploads
Look elsewhere if: Teams that need to record native desktop or mobile apps or collect design feedback from clients (Userback, Usersnap).
Choose UserVoice if
B2B SaaS product teams that must tie feature requests from sales and support to account revenue.
- Not priced per seat, so whole teams can capture feedback
- Strong revenue-weighted prioritization
- Mature Salesforce, Zendesk and Jira integrations
Look elsewhere if: Startups wanting cheap self-serve voting boards or teams needing deep roadmapping (Canny, Productboard).
Faylee vs UserVoice pricing
Faylee
- Free$03 members, 30 recordings/mo up to 5 min, 14-day history
- Team$15/member/moPer recording member; $12/mo billed yearly ($144/yr), 14-day trial
- EnterpriseCustomAnnual contract, invoicing, DPA, retention policies, SLA
UserVoice
- CustomCustomPriced by feedback volume, tools and integrations, not seats
Faylee · Key features
- Screen, console, network bodies, clicks and device on one timeline
- Instant replay of the last few minutes, kept locally until shared
- Page (DOM) replay alongside the video recording
- Copy as cURL, HAR export and source-mapped stack traces
- MCP server and CLI that let coding agents read reports and comment back
- Recording links and a site widget for customers (Team plan)
Cons
- Records only web pages in Chromium browsers, no desktop or mobile apps
- AI summaries and likely cause analysis require the Team plan
- Free recordings are hidden after 14 days
UserVoice · Key features
- Branded feedback portals with voting, comments and status updates
- Chrome extension to log requests from email and helpdesk tools
- Salesforce and HubSpot enrichment to weight ideas by revenue
- AI theme detection plus sentiment and urgency scoring
- AI Agent that answers natural-language questions about feedback
- Internal roadmaps and bulk status notifications to requesters
Cons
- No public pricing
- Expensive for startups and small teams
- Roadmapping is lighter than Productboard
Faylee vs UserVoice: FAQ
Do Faylee and UserVoice have a free plan?
Faylee has a free plan. UserVoice has no free plan, a 30-day free trial.