Canny vs UserVoice
Canny and UserVoice are both customer feedback & roadmaps tools. Canny is aimed at small businesses and enterprise, while UserVoice is aimed at enterprise and small businesses. Only Canny has a free plan.
Feature request boards and roadmaps
Enterprise product feedback portal with AI analysis and CRM data
| Pricing | Freemium · $79 | Paid |
| Starting price | $79/mo | Not published |
| Free plan | Yes | No |
| Free trial | — | 30 days |
| Built for | Small businesses, Enterprise | Enterprise, Small businesses |
| Platforms | web | web |
| Country | US · 2017 | US · 2008 |
| Rating | — | — |
Choose Canny if
Product teams at growth-stage SaaS with integration needs and budget.
- Mature and widely trusted
- Deep integrations with support and dev tools
- AI reduces feedback triage effort
Look elsewhere if: Early startups on a budget (Featurebase, Sleekplan) or teams wanting feedback inside their PM tool (Productboard).
Choose UserVoice if
B2B SaaS product teams that must tie feature requests from sales and support to account revenue.
- Not priced per seat, so whole teams can capture feedback
- Strong revenue-weighted prioritization
- Mature Salesforce, Zendesk and Jira integrations
Look elsewhere if: Startups wanting cheap self-serve voting boards or teams needing deep roadmapping (Canny, Productboard).
Canny vs UserVoice pricing
Canny
- Free$025 tracked users, 5 managers, unlimited boards
- Pro$79/moStarting price, billed yearly; 100+ tracked users, 10 managers
- BusinessCustomBilled yearly; 5,000+ tracked users, SSO, CRM integrations
UserVoice
- CustomCustomPriced by feedback volume, tools and integrations, not seats
Canny · Key features
- Feedback boards with voting and comments
- Prioritization with impact scores and revenue data
- Public roadmap and changelog
- Autopilot: AI deduplication and feedback extraction from support tools
- Integrations with CRMs, support and issue trackers
- User segmentation and custom fields (paid plans)
Cons
- Growth features are expensive
- Tracked-user limits on lower tiers
- UI customization is limited
UserVoice · Key features
- Branded feedback portals with voting, comments and status updates
- Chrome extension to log requests from email and helpdesk tools
- Salesforce and HubSpot enrichment to weight ideas by revenue
- AI theme detection plus sentiment and urgency scoring
- AI Agent that answers natural-language questions about feedback
- Internal roadmaps and bulk status notifications to requesters
Cons
- No public pricing
- Expensive for startups and small teams
- Roadmapping is lighter than Productboard
Canny vs UserVoice: FAQ
Do Canny and UserVoice have a free plan?
Canny has a free plan. UserVoice has no free plan, a 30-day free trial.