Usersnap is a customer feedback & roadmaps tool for Small businesses and Enterprise, offered as paid ($59/mo). Founded in in 2013. Popular alternatives include Userback.
About Usersnap
Usersnap is a customer feedback and visual bug reporting platform from an Austrian company. A widget on your website, web app or staging environment lets testers, clients and users capture a screenshot, annotate it with arrows, highlights and comments, and submit it with technical context such as browser, operating system, screen size, URL and console logs.
Beyond bug reports, Usersnap supports feature requests, micro-surveys, NPS and CSAT, ratings and screen recordings, and you can show different widgets to different segments based on URL, user attributes or events. Feedback lands in a dashboard where teams can triage, label and assign items, then forward them to Jira, Azure DevOps, GitHub, Trello, Asana, Slack, Zendesk and other tools. Plans are priced per month by the number of projects, feedback items and features, from a Starter plan through Growth, Professional and Premium tiers with unlimited seats, more projects and integrations, up to Enterprise.
Usersnap is a strong fit for QA teams, agencies running client user acceptance testing and product teams who want feedback with enough context to reproduce issues quickly. It is more expensive than simple feedback widgets, overlaps with survey and feedback board tools, and each project needs some setup. Marker.io and BugHerd are focused alternatives for visual bug reporting, Hotjar combines feedback with heatmaps and recordings, and Canny is better for public feature voting boards.
Key features of Usersnap
- Annotated screenshots
- Bug reports with metadata
- Surveys and NPS
- Feature requests
- Integrations
- Segmentation
Pros and cons
Pros
- Great for QA and UAT
- Rich context
- Integrations
- Flexible widgets
Cons
- Pricier
- Overlaps with other tools
- Setup per project
- UI busy
Usersnap pricing
Usersnap uses a paid model.
| Plan | Price | Includes |
|---|---|---|
| Starter | $59 / mo | $49/mo billed yearly; 2 seats, 2 projects |
| Growth | $159 / mo | $129/mo billed yearly; unlimited seats, 10 projects |
| Professional | $259 / mo | $209/mo billed yearly; unlimited seats, 20 projects |
| Premium | $549 / mo | $449/mo billed yearly; 50 projects |
| Enterprise | Custom | SSO, 99.9% SLA, custom AI, dedicated partner |
Source: usersnap.com · checked on Oct 20, 2026
How Usersnap compares in Customer feedback & roadmaps
- Rank by votes
- #2 / 19
- Starting price
- $59
- Free alternatives
- 1
0 votes from members
9% above the category median ($54/mo)
Free or open-source tools in Customer feedback & roadmaps
Usersnap ranks #2 of 19 customer feedback & roadmaps tools by community votes and is priced in line with the category.
Common use cases
- 1UAT feedback from clients
- 2Bug reporting on staging
- 3In-app surveys
- 4Website feedback
Best for
QA and product teams collecting visual feedback.
Not ideal for
Simple voting boards.
Integrations
- Jira
- Slack
- Zendesk
- Azure DevOps
- Trello
- Asana
- Zapier
Our take
Usersnap is excellent for visual bug reports.
FAQ
- What is Usersnap?
- Usersnap is a Customer feedback & roadmaps tool: Visual bug reports and feedback.
- How much does Usersnap cost?
- Usersnap uses a Paid model; paid plans start at $59 per month.
- What are the best alternatives to Usersnap?
- Community-listed alternatives to Usersnap include Userback.
- What does Usersnap integrate with?
- Usersnap integrates with Jira, Slack, Zendesk, Azure DevOps, Trello, Asana and more.
- Which platforms does Usersnap support?
- Usersnap is available on web.
- Who is Usersnap for?
- QA and product teams collecting visual feedback.
Alternatives to Usersnap
Userback
▲ 0Visual bug reporting and user feedback widget for web apps
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