Usersnap is a Customer feedback & roadmaps tool: Visual bug reports and feedback.

How much does Usersnap cost?

Usersnap uses a Paid model; paid plans start at $59 per month.

What are the best alternatives to Usersnap?

Community-listed alternatives to Usersnap include Userback, Gleap, Faylee, Inflight.

What does Usersnap integrate with?

Usersnap integrates with Jira, Slack, Zendesk, Azure DevOps, Trello, Asana and more.

Usersnap

Visual bug reports and feedback

Paid · $59Customer feedback & roadmaps

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Usersnap is a customer feedback & roadmaps tool for Small businesses and Enterprise, offered as paid ($59/mo). Founded in 2013. Popular alternatives include Userback, Gleap, Faylee.

About Usersnap

Usersnap is a customer feedback and visual bug reporting platform from an Austrian company. A widget on your website, web app or staging environment lets testers, clients and users capture a screenshot, annotate it with arrows, highlights and comments, and submit it with technical context such as browser, operating system, screen size, URL and console logs.

Beyond bug reports, Usersnap supports feature requests, micro-surveys, NPS and CSAT, ratings and screen recordings, and you can show different widgets to different segments based on URL, user attributes or events. Feedback lands in a dashboard where teams can triage, label and assign items, then forward them to Jira, Azure DevOps, GitHub, Trello, Asana, Slack, Zendesk and other tools. Plans are priced per month by the number of projects, feedback items and features, from a Starter plan through Growth, Professional and Premium tiers with unlimited seats, more projects and integrations, up to Enterprise.

Usersnap is a strong fit for QA teams, agencies running client user acceptance testing and product teams who want feedback with enough context to reproduce issues quickly. It is more expensive than simple feedback widgets, overlaps with survey and feedback board tools, and each project needs some setup. Marker.io and BugHerd are focused alternatives for visual bug reporting, Hotjar combines feedback with heatmaps and recordings, and Canny is better for public feature voting boards.

Key features of Usersnap

Annotated screenshots
Bug reports with metadata
Surveys and NPS
Feature requests
Integrations
Segmentation

Pros and cons

Pros

Great for QA and UAT
Rich context
Integrations
Flexible widgets

Cons

Pricier
Overlaps with other tools
Setup per project
UI busy

Usersnap pricing

Usersnap uses a paid model.

Plan	Price	Includes
Starter	$59 / mo	$49/mo billed yearly; 2 seats, 2 projects
Growth	$159 / mo	$129/mo billed yearly; unlimited seats, 10 projects
Professional	$259 / mo	$209/mo billed yearly; unlimited seats, 20 projects
Premium	$549 / mo	$449/mo billed yearly; 50 projects
Enterprise	Custom	SSO, 99.9% SLA, custom AI, dedicated partner

Source: usersnap.com · checked on Oct 20, 2026

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How Usersnap compares in Customer feedback & roadmaps

Rank by votes: #2 / 23
Starting price: $59
Free alternatives: 1

Usersnap ranks #2 of 23 customer feedback & roadmaps tools by community votes and is priced above most tools in the category.

Common use cases

1UAT feedback from clients
2Bug reporting on staging
3In-app surveys
4Website feedback

Best for

QA and product teams collecting visual feedback.

Not ideal for

Simple voting boards.

Integrations

Jira
Slack
Zendesk
Azure DevOps
Trello
Asana
Zapier

Our take

Usersnap is excellent for visual bug reports.

FAQ

What is Usersnap?: Usersnap is a Customer feedback & roadmaps tool: Visual bug reports and feedback.
How much does Usersnap cost?: Usersnap uses a Paid model; paid plans start at $59 per month.
What are the best alternatives to Usersnap?: Community-listed alternatives to Usersnap include Userback, Gleap, Faylee, Inflight.
What does Usersnap integrate with?: Usersnap integrates with Jira, Slack, Zendesk, Azure DevOps, Trello, Asana and more.
Which platforms does Usersnap support?: Usersnap is available on web.
Who is Usersnap for?: QA and product teams collecting visual feedback.

Alternatives to Usersnap

See all 10

Userback
▲ 0
Visual bug reporting and user feedback widget for web apps
Freemium · $39Developers
checked Oct 20
Gleap
▲ 0
AI customer support with bug reports, session replay and code fixes
Paid · $35Small businesses
checked Oct 22
Faylee
▲ 0
Browser bug recorder that coding agents can read through MCP
Freemium · $15Developers
checked Oct 31
Inflight
▲ 0
Feedback layer for prototypes that hands comments to coding agents
Paid · $18Small businesses
checked Oct 22
UserGuiding
▲ 0
No-code product onboarding and in-app guides
Paid · $249Small businesses
checked Oct 20
Productboard
▲ 0
Product management and feedback hub
PaidEnterprise
checked Oct 20

More Customer feedback & roadmaps tools

See all 23

Hotjar
▲ 0
Heatmaps, recordings and surveys
Freemium · $49Small businesses
checked Oct 20
Upvoty
▲ 0
Feedback boards at indie prices
Paid · $15Small businesses
checked Oct 20
Sleekplan
▲ 0
Feedback, roadmap, changelog and NPS widget
Freemium · $13Small businesses
checked Oct 20
QuestionPro
▲ 0
Survey and market research platform with panels and advanced analysis
Freemium · $99Enterprise
checked Oct 20
Formbricks
▲ 0
Open-source in-app surveys
Open source · $74Developers
checked Oct 20
Frill
▲ 0
Lightweight ideas board and announcements
Paid · $25Freelancers
checked Oct 20

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