Happy Valley

UserGuiding

No-code product onboarding and in-app guides

UserGuiding is a customer feedback & roadmaps tool for Small businesses and Enterprise, offered as paid ($249/mo). Based in Turkey, founded in 2017. Popular alternatives include Appcues, WalkMe, Product Fruits.

About UserGuiding

UserGuiding is a no-code product adoption and onboarding platform founded in Istanbul in 2017 that sells to SaaS companies worldwide. It lets product, marketing and customer success teams build in-app experiences on top of their web application without waiting for engineers, making it one of the best-known Turkish SaaS exports in its category.

After installing a code snippet, teams use a Chrome extension to create interactive product tours, step-by-step walkthroughs, tooltips, hotspots and onboarding checklists. Announcements, banners and modals promote new features, NPS and in-app surveys collect feedback, and a resource center widget gives users help articles, videos and guides inside the product. Segmentation targets each experience by user attributes, behavior and page, and analytics show which guides users complete and how onboarding affects activation. Pricing is based on monthly active users, with Starter and Growth plans and custom Enterprise contracts, all priced well below the enterprise leaders.

UserGuiding suits SMB and mid-market SaaS teams that want onboarding and feature adoption flows quickly and at a reasonable price. It is web-only, so mobile apps need another tool, analytics are lighter than Pendo or Userpilot, and styling flexibility is narrower than Chameleon. Appcues is the long-standing alternative with mobile support, Userpilot combines onboarding with stronger product analytics, Pendo targets enterprises, and Product Fruits is a similarly priced option.

Key features of UserGuiding

  • Interactive guides and product tours via Chrome extension
  • Onboarding checklists and hotspots
  • Announcements, banners and modals
  • NPS and in-app surveys
  • Resource center widget
  • Segmentation and analytics on guide performance

Pros and cons

Pros

  • Cheaper than Appcues and Pendo
  • Fast to build without engineers
  • Good template library
  • Responsive support

Cons

  • Web only, no mobile SDK
  • Analytics lighter than Pendo or Userpilot
  • MAU-based pricing grows with usage
  • Styling flexibility limited versus Chameleon

UserGuiding pricing

UserGuiding uses a paid model. A 14-day free trial is available.

PlanPriceIncludes
Starter$249 / moBilled yearly ($2,988/yr); 2,000 MAU, 15 guides
Growth$499 / moBilled yearly ($5,988/yr); 2,000 MAU, session replay
EnterpriseCustomCustom MAU, SSO, SLA; billed yearly

Source: userguiding.com · checked on Oct 20, 2026

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How UserGuiding compares in Customer feedback & roadmaps

Rank by votes
#2 / 23

0 votes from members

Starting price
$249

538% above the category median ($39/mo)

Free alternatives
1

Free or open-source tools in Customer feedback & roadmaps

UserGuiding ranks #2 of 23 customer feedback & roadmaps tools by community votes and is priced above most tools in the category.

Common use cases

  1. 1New user onboarding tour to first value
  2. 2Feature announcement to a user segment
  3. 3Checklist driving activation milestones
  4. 4NPS survey after onboarding

Best for

SMB and mid-market SaaS teams that want onboarding flows without engineering time.

Not ideal for

Mobile apps or enterprises needing deep product analytics.

Integrations

  • Segment
  • Mixpanel
  • Amplitude
  • HubSpot
  • Intercom
  • Google Analytics
  • Zapier
  • Webhooks

Our take

UserGuiding is the value pick in product adoption and a strong Turkish export. Compare Userpilot if analytics depth matters.

FAQ

What is UserGuiding?
UserGuiding is a Customer feedback & roadmaps tool: No-code product onboarding and in-app guides.
How much does UserGuiding cost?
UserGuiding uses a Paid model; paid plans start at $249 per month.
What are the best alternatives to UserGuiding?
Community-listed alternatives to UserGuiding include Appcues, WalkMe, Product Fruits, Userlane.
Does UserGuiding have a free trial?
Yes, UserGuiding offers a 14-day free trial.
What does UserGuiding integrate with?
UserGuiding integrates with Segment, Mixpanel, Amplitude, HubSpot, Intercom, Google Analytics and more.
Which platforms does UserGuiding support?
UserGuiding is available on web.
Who is UserGuiding for?
SMB and mid-market SaaS teams that want onboarding flows without engineering time.

Alternatives to UserGuiding

See all 10
  • Appcues

    ▲ 0

    Product adoption platform for SaaS

    PaidSmall businesses

    checked Oct 20

  • WalkMe

    ▲ 0

    SAP-owned digital adoption platform for enterprise software rollouts

    PaidEnterprise

    checked Oct 20

  • Affordable onboarding tours, hints and checklists

    Paid · $149Small businesses

    checked Oct 20

  • Digital adoption platform for rolling out enterprise software

    PaidEnterprise

    checked Oct 20

  • Visual bug reports and feedback

    Paid · $59Small businesses

    checked Oct 20

  • Gleap

    ▲ 0

    AI customer support with bug reports, session replay and code fixes

    Paid · $35Small businesses

    checked Oct 22

From the blog

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    Browser bug recorder that coding agents can read through MCP

    Freemium · $15Developers

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  • Hotjar

    ▲ 0

    Heatmaps, recordings and surveys

    Freemium · $49Small businesses

    checked Oct 20

  • Upvoty

    ▲ 0

    Feedback boards at indie prices

    Paid · $15Small businesses

    checked Oct 20

  • Feedback, roadmap, changelog and NPS widget

    Freemium · $13Small businesses

    checked Oct 20

  • Survey and market research platform with panels and advanced analysis

    Freemium · $99Enterprise

    checked Oct 20

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