Deck vs Userback
Deck and Userback are both customer feedback & roadmaps tools. Deck is aimed at small businesses, while Userback is aimed at developers and small businesses. Both have a free plan.
Deck
The AI PM that autonomously improves your product
Userback
Visual bug reporting and user feedback widget for web apps
| Pricing | Freemium | Freemium · $39 |
| Starting price | Not published | $39/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Built for | Small businesses | Developers, Small businesses, Agencies |
| Platforms | web | web |
| Country | AU | AU |
| Rating | — | — |
Choose Deck if
Choose Userback if
Web agencies, QA teams and SaaS product teams that need visual bug reports with technical context.
- Bug reports arrive with full technical context
- Non-technical clients can report issues easily
- Broad project management integrations
Look elsewhere if: Teams that mainly want feature voting boards (Canny, Featurebase) or broad behaviour analytics and heatmaps (Hotjar).
Deck vs Userback pricing
Deck
Userback
- Free$02 seats, 2 sites; feedback visible for 7 days
- Team$39/mo$29/mo billed annually; 5 seats, 5 sites, Jira and ClickUp sync
- Business$99/mo$79/mo billed annually; unlimited seats, 25 sites, replay, surveys
- Business Plus$199/mo$159/mo billed annually; 50 sites, mobile SDK, API, webhooks
- Feature Portal add-on$39/mo$31/mo billed annually; ideas, voting and public roadmap
Deck · Key features
Userback · Key features
- Feedback widget with annotated screenshots and screen recordings
- Automatic capture of browser, device and console logs
- Session replay attached to each feedback report
- In-app surveys and NPS prompts
- Feature Portal with idea voting and public roadmap
- AI summaries and insights across feedback items
Cons
- Free plan hides feedback after seven days
- Session replay and surveys require Business or higher
- Feature Portal is a paid add-on on every paid plan
Deck vs Userback: FAQ
Do Deck and Userback have a free plan?
Yes, both Deck and Userback have a free plan; paid plans add more usage and features.