Lyro by Tidio is a chatbots & AI agents tool for E-commerce and Small businesses, offered as paid ($39/mo). Founded in Poland in 2023. Popular alternatives include Ada.
About Lyro by Tidio
Lyro is the AI customer service agent built into Tidio, a customer service platform founded in Poland and popular with small and mid-sized online stores. Launched in 2023, Lyro answers customer questions in live chat and other channels using the store's own knowledge: FAQs, help center articles, website content and uploaded documents, so it replies in natural language without manual decision trees.
Merchants train Lyro by importing content or adding question-and-answer pairs, then test responses before going live. Lyro answers common questions about shipping, returns, payment methods, opening hours and product details around the clock, can look up order status for Shopify stores, and hands the conversation to a human agent in the Tidio inbox when it cannot help or when the customer asks for a person. It understands and replies in multiple languages. Lyro works alongside Tidio's live chat, ticketing and Flows chatbot builder. Pricing is based on the number of AI-handled conversations per month, sold as an add-on or plan on top of Tidio, with a 7-day free trial.
Lyro suits small e-commerce stores and service businesses that want to automate repetitive questions quickly without a support operations team. It requires Tidio, and customization of tone, actions and integrations is limited compared with enterprise tools. Intercom's Fin offers deeper workflows and actions at higher per-outcome prices, Gorgias is stronger for Shopify-centric support teams, and Zendesk AI agents suit larger organizations already on Zendesk.
Key features of Lyro by Tidio
- AI answers from your content
- Order lookups
- Human handoff
- Multilingual
- Analytics
- Tidio inbox integration
Pros and cons
Pros
- Quick setup
- Affordable for small stores
- Works with Tidio
- Multilingual
Cons
- Conversation limits
- Less customizable
- E-commerce focus
- Requires Tidio
Lyro by Tidio pricing
Lyro by Tidio uses a paid model. A 7-day free trial is available.
| Plan | Price | Includes |
|---|---|---|
| Lyro AI Agent | from $39 / mo | 50 Lyro conversations; $32.50/mo billed annually |
Source: www.tidio.com · checked on Oct 20, 2026
How Lyro by Tidio compares in Chatbots & AI agents
- Rank by votes
- #1 / 16
- Starting price
- $39
- Free alternatives
- 0
0 votes from members
2% below the category median ($40/mo)
Free or open-source tools in Chatbots & AI agents
Lyro by Tidio ranks #1 of 16 chatbots & ai agents tools by community votes and is priced in line with the category.
Common use cases
- 1Answering shipping questions
- 2Return policy queries
- 3Pre-sale product questions
- 4After-hours support
Best for
Small e-commerce stores on Tidio.
Not ideal for
Enterprise support.
Integrations
- Tidio
- Shopify
- WooCommerce
- Zendesk
Our take
Lyro is the easiest AI agent for small stores.
FAQ
- What is Lyro by Tidio?
- Lyro by Tidio is a Chatbots & AI agents tool: AI support agent for small e-commerce.
- How much does Lyro by Tidio cost?
- Lyro by Tidio uses a Paid model; paid plans start at $39 per month.
- What are the best alternatives to Lyro by Tidio?
- Community-listed alternatives to Lyro by Tidio include Ada.
- Does Lyro by Tidio have a free trial?
- Yes, Lyro by Tidio offers a 7-day free trial.
- What does Lyro by Tidio integrate with?
- Lyro by Tidio integrates with Tidio, Shopify, WooCommerce, Zendesk and more.
- Which platforms does Lyro by Tidio support?
- Lyro by Tidio is available on web.
- Who is Lyro by Tidio for?
- Small e-commerce stores on Tidio.
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