CBOT is a chatbots & AI agents tool for Enterprise, offered as paid. Based in Turkey, founded in 2017. Popular alternatives include SESTEK, Fin by Intercom, Kore.ai.
About CBOT
CBOT is an enterprise conversational AI company founded in 2017 and based at Istanbul Teknokent in Avcılar, Istanbul. Led by CEO Mete Aktaş, it builds voice and chat AI agents for large organisations, mainly in banking, insurance, telecom and retail. Its customers include Ziraat Bankası, Halkbank and Garanti BBVA, and QNB's mobile banking assistant Q runs on the CBOT Platform. Gartner featured the company in its Competitive Landscape: Conversational Solutions 2025 report.
The CBOT Platform is used to build, operate, monitor and improve AI agents alongside human teams. Voice agents handle calls for collections, identity verification, appointments and customer service; digital agents work across web, WhatsApp, Instagram and SMS or run behind the scenes to trigger workflows and update records. A customer service workspace gives human agents cross-channel history, live answer suggestions and summaries. It also sells packaged digital employees such as TAHSİLDAR for collections, plus its own LLM. Guardrails, observability and evaluation are built in, and it can be deployed in public cloud, private cloud, on-premises or hybrid. Pricing is not published.
CBOT fits regulated enterprises that need Turkish-language voice automation and on-premises deployment. It is not a self-serve tool: Botpress and Voiceflow let small teams build bots on a free tier, and Landbot is simpler for marketing chatbots.
Buying tip: ask for sector references and start with a pilot on one high-volume use case, such as collections calls.
Key features of CBOT
- Voice AI agents for collections, ID verification and appointments
- Digital agents on web chat, WhatsApp, Instagram and SMS
- Agent workspace with cross-channel history and real-time answer suggestions
- Prebuilt digital employees for collections, insurance claims and QA
- Guardrails, observability and continuous evaluation of agents
- Cloud, private cloud, on-premises or hybrid deployment
- Integration with CRM and core banking systems
- In-house CBOT LLM plus live chat and avatar agents
Pros and cons
Pros
- Strong Turkish-language voice and chat automation
- Proven in large Turkish banks and regulated sectors
- On-premises option for data residency and KVKK needs
- Covers both voice and digital channels in one platform
- Recognised in Gartner conversational AI research
Cons
- No public pricing or self-serve plan
- Built for enterprises, not small businesses
- Implementation needs a project team and integrations
- Limited public documentation compared with developer platforms
- Supported language list beyond Turkish not published
CBOT pricing
CBOT uses a paid model.
| Plan | Price | Includes |
|---|---|---|
| Enterprise | Custom | Quote-based; demo required |
| Deployment | Custom | Public cloud, private cloud, on-premises or hybrid |
Source: cbot.ai · checked on Oct 20, 2026
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How CBOT compares in Chatbots & AI agents
- Rank by votes
- #1 / 24
- Starting price
- —
- Free alternatives
- 0
0 votes from members
Category median is $40/mo
Free or open-source tools in Chatbots & AI agents
CBOT ranks #1 of 24 chatbots & ai agents tools by community votes and is not directly comparable on price.
Common use cases
- 1Automating debt collection calls with a voice agent
- 2Answering banking questions inside a mobile app assistant
- 3Handling insurance claim intake over WhatsApp
- 4Giving call center agents real-time answer suggestions and summaries
- 5Verifying customer identity before routing calls
Best for
Banks, insurers, telecoms and large retailers in Turkey and the region that need governed voice and chat AI agents with on-premises options.
Not ideal for
Startups and SMBs that want to build a chatbot themselves on a free or low-cost plan (Botpress, Voiceflow, Landbot).
Integrations
- SMS
- IVR / call center
- Web chat
- CRM and core banking systems
Our take
CBOT is one of the most established Turkish enterprise options for voice and chat automation, with real bank deployments behind it. Shortlist it if you need Turkish voice agents and on-premises control; smaller teams should use a self-serve builder.
FAQ
- What is CBOT?
- CBOT is a Chatbots & AI agents tool: Enterprise voice and digital AI agents for banks, telecoms and retail.
- How much does CBOT cost?
- CBOT uses a paid model with no public price list and no free trial; contact CBOT for a custom quote.
- What are the best alternatives to CBOT?
- Community-listed alternatives to CBOT include SESTEK, Fin by Intercom, Kore.ai, Relevance AI.
- What does CBOT integrate with?
- CBOT integrates with WhatsApp, Instagram, SMS, IVR / call center, Web chat, CRM and core banking systems and more.
- Which platforms does CBOT support?
- CBOT is available on web.
- Who is CBOT for?
- Banks, insurers, telecoms and large retailers in Turkey and the region that need governed voice and chat AI agents with on-premises options.
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