AloTech vs Stonly
AloTech and Stonly are both Customer support tools. Here is how they compare on pricing, audience, platforms and community votes.
Cloud contact center software from Türkiye, sold abroad as CCS
Interactive guides and AI knowledge base for customer support teams
| Pricing | Paid | Freemium |
| Built for | Small businesses, Enterprise | Small businesses, Enterprise |
| Platforms | web | web |
| Country | TR | FR · 2018 |
| Community votes | 0 | 0 |
| Rating | — | — |
AloTech
AloTech is a Turkish cloud contact center platform founded by Cenk Soyak and İdris Avcı and selected as an Endeavor company in 2014. Outside Türkiye it sells the same product as Call Center Studio, running on Google Cloud. It replaces on-premise call center hardware with a browser-based system for inbound and outbound calls plus written channels.
Voice features include ACD, CTI, IVR, speech recognition and text-to-speech, number masking, predictive, preview and IVR dialers, answering machine detection and call and screen recording. Written channels cover web chat, WhatsApp, Facebook Messenger, Telegram, SMS, email and video calls. An AI layer adds AI Maestro, agent assist, AI-based quality scoring (CX Quality), CX Insights and accent neutralization. Pricing is per user per month in Turkish lira with no long-term commitment: a cheaper written-only package and a full voice plus written package.
It suits Turkish companies running 10 to several hundred agents, from e-commerce support teams to outsourcers. Bulutfon and Verimor are lighter, cheaper virtual PBX options for small offices; Zendesk and Freshdesk are ticketing tools that AloTech complements through its Zendesk CTI app. Genesys and Five9 compete for large global deployments.
AloTech reports 650+ customers, 20,000+ users and over 65 million call minutes a month, with ISO 27001:2022 and ISO 42001:2023 certificates. Call Center Studio partnered with Globe Business in the Philippines in November 2025, and in October 2026 Parloa named AloTech its strategic AI partner in Türkiye.
Stonly
Stonly is a knowledge and guidance platform for customer service, founded in 2018 in the Paris area and co-founded by Alexis Fogel, who previously co-founded Dashlane. It raised a $22 million Series A in January 2022 led by Northzone with Accel. Its core job is turning support knowledge into interactive step-by-step guides and decision trees that customers follow on their own and agents follow inside the help desk.
The product combines guides, product tours through an embeddable widget, checklists, a knowledge base with versioning and review flows, contact forms and surveys. AI features include AI Answers, a conversational bot, AI Agent Assist for ticket summaries and draft replies, Knowledge Agents and Business Process Agents. The free Basic plan allows 400 guide views a month and five guides; Small Business, for companies under 100 employees, adds 4,000 views and five seats at a quoted price; Enterprise unlocks help desk integrations, AI Agents, SSO and auto-translation. Small Business has a 14-day trial.
Stonly fits support-heavy SaaS, fintech and hardware companies that want to deflect tickets and standardize agent troubleshooting. It is less suited to product teams focused on onboarding analytics. Whatfix goes deeper on enterprise digital adoption, Userpilot and Appcues are stronger for product-led onboarding, and Chameleon gives more design control over in-app tours.
Buying tip: paid prices are not published and guide views drive the bill; exceeding your limit two months in a row moves you to a higher plan automatically. Measure help-center traffic before talking to sales.